Abode Group (NW) Ltd Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, highlighting their excellent service. Many people appreciate the efficient communication and quick response times, making the overall process smooth and stress-free. Reviewers often mention feeling well-supported and informed throughout their interactions. However, some people were dissatisfied with the service, reporting a lack of interest from staff when making offers and concerns about the company prioritizing their own interests over the seller's. These customers also mentioned issues with delayed responses and feeling ignored.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times. Customers highlight the speedy responses and quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers praise the helpfulness and friendliness of staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We definitely received 5 star customer service from Abode in Formby. Lauren looked after us from start to finish when selling our property. The house went on the market and was sold within a week and... See more

Rated 5 out of 5 stars

Louise helped us enormously in finding a rental property and making sure we were able to move in as soon as possible. From arranging a viewing to getting all the checks done, she was absolutely br... See more

Rated 5 out of 5 stars

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending... See more

Rated 5 out of 5 stars

Louise done amazing job finding tenant for my commercial shop . It was quick find and she had good communication through out aswel . Will recommend Abode in liverpool as have great team of all there... See more


Company details

  1. Real Estate Agency

Written by the company

We are an award-winning estate agent based in Liverpool, Merseyside. With three offices based in Crosby, Formby and Allerton, we have a highly trained and dedicated team of estate agents, who are determined to find you the perfect home. We pride ourselves on our specialised and friendly customer service; we are experts in finding houses and delivering homes and can help you to buy, sell, rent or manage your property, quickly and simply. With a fantastic range of properties available to buy and rent in Liverpool, we’re proud to be Merseyside’s fastest growing estate agency. So if you’re looking for a reliable estate agent or letting agent in Liverpool, we’d love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I work with Louise and Elizabeth at…

I work with Louise and Elizabeth at Abode to arrange all of my tenancy agreements and to find me new tenants when needed .
They are the only company that I will ever use due to how professional they are .
They also really know the local market
Ladies thanks as always

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Louise was the person who booked my…

Louise was the person who booked my viewing and met me for viewing. She very good customer service skills, she took the time to ask me house hunting reasons and was very polite while speaking. She was very good from start to finish in helping after I was accepted by the landlord. She provided shift responses and offered quick moving in date, she was excellent.overall excellent services and therefore 5 stars from me.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

As a buyer Abode have been great

As a buyer Abode have been great. The great communication and speedy responses helped the process move along quicker. All the staff I had contact with were extremely helpful and friendly.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from start to…

Wonderful experience from start to finish. Lynsey, in particular, went above and beyond throughout my lettings process and was incredibly helpful every step of the way. I wholeheartedly recommend their services.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service

We had such a fantastic experience with this estate agent during our tenancy application, and in particular with Louise, who was absolutely outstanding from start to finish.
Louise was professional, approachable and incredibly efficient throughout the entire process. She kept us fully informed at every stage, responded quickly to any questions we had, and made what can often be a stressful experience feel smooth and straightforward. Nothing was ever too much trouble for her.
Her communication was excellent, and we genuinely felt she cared about making sure everything went well for us. Thanks to Louise, our application process was handled seamlessly and with real kindness and attention to detail.
We are so grateful for all her help and wouldn’t hesitate to recommend both Louise and the agency to anyone looking to rent. A truly five-star service!

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this estate agents at all costs

Avoid this estate agents they are conditional sellers only.

This estate agents are only interested in controlling the sale for anyone taking an in house mortgage. We made an offer on s property and were advised that our offer was the highest offer however when I informed them that we already had a mortgage provided. 5 minutes later we received a phone call from the estate agents to say the ‘vendor’ had decided to go with someone else.

This made no sense to us as we were informed we were the highest offer and first time buyers.

It was advised that the ‘vendor’ wanted the sale to be kept in house. I don’t know how this would be of any benefit to the ‘vendor’ by losing out on the highest offer.

We had little to no contact with the estate agents as every time we’d tried to contact them their mortgage advisor would pick up the phone. The mortgage advisor massively tried to take advantage of the fact we were first time buyers, breaching regulations.

Avoid at all costs for both buyers and seller.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Abode were brilliant from start to finish. They supported us through a very difficult sale/purchase, kept us updated and helped us stay positive when things became stressful. Their professionalism and genuine care really stood out. We would absolutely recommend them.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Abode…

I had a great experience with Abode Estate Agents during the sale of my property. The whole process was smooth, professional, and completely hassle free.

Lynn and Amanda were excellent throughout, keeping me well informed and making everything straightforward from start to finish. I’d happily recommend Abode to anyone selling their property.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Finding the right estate agent can make…

Finding the right estate agent can make all the difference when trying to grow and manage a portfolio so we were delighted to switch from our previous agent to Abode. Elizabeth and her team have been fantastic with helping us acquire two new houses recently and have made managing the properties an absolute breeze. In our experience the service provided by Abode is significantly above and beyond that provided by previous agents and has been the catalyst for the recent expansion. We’re looking forward to our next acquisition soon!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

A Great Team at Abode

I can't speak highly enough about the team at Abode especially working with Liz and Stacie!

They helped me find a great investment opportunity and then managed all of the renovations to an impeccable standard. So easy to work with - can't wait for the next project !!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Abode Allerton Road were just superb

Abode Allerton Road were just superb, we had been with two other estate agents on Allerton Road for the 12 weeks that you initially market your house with them and both were abysmal barely sending anybody out to view.
Abode however were amazing as soon as it was marketed we had a steady stream of people viewing and lots of interest so we knew they were excellent.They kept us updated with emails and phone calls and were always helpful, we pretty much sold the house within a few months of being signed with them. Lynn, Amanda, Rachel and Ann were all fabulous ladies and helped us immensely and we want to say a big thank you to you all for your efforts, professionalism and kindness during the process. If you want to sell your house quickly go with the best and that is Abode Allerton.

Best wishes Jane & Paul

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Lynsey was absolutely incredible

Lynsey was absolutely incredible. After renting in London for 5years, we were prepared to be stressed. But Lynsey and the Abode team made it a completely stress free and chilled out process. Would recommend renting from them.

28 November 2025
Unprompted review

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