A great selection at good prices. Friendly and welcoming service with helpful advice. Patient staff who gave lots of time to test out a walker for my elderly father. Big range of prices for all bud... See more
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See what reviewers are saying
The aid I needed was in stock and no problems finding it. I was pleased to find a lot of the equipment, my wife will probably need, available on display.
Company replied
Collected my scooter for service and wheel change delivered back within a week. Kept me updated all the way through
Company replied
Excellent service. Good knowledge of product and everything explained well. Nothing was too much trouble. Would definitely recommend. We were served by the Store Manager at Thatcham. Thank you.
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Thatcham
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Bath Road 10A, RG18 3SX, Thatcham, England, United Kingdom
- 01635 788100
4.6
Excellent
24 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Used Ableworld for mobility scooters and stairlift
Used Ableworld for mobility scooters services for last 2 years and stairlift installation this year. All work carried out professionally and courteously, at times going the "extra mile" to give great service. Many thanks to Dan (Thatcham), Martin (Scooter Services) and Indy (Stairlift Installation). And of course the ladies in the office!! :}
6 November 2024
Unprompted review
Reply from Ableworld - Thatcham
Hi!
Thank you for taking the time to leave us this review. We are thrilled to hear our Thatcham store and amazing Engineers went above and beyond on your visit and we hope to see you again soon :)
Take care,
Ableworld
Very helpful staff listen to your needs.
9 August 2024
Unprompted review
Reply from Ableworld - Thatcham
Hi Paul,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and found our staff friendly.
We look forward to seeing you again soon!
Take care,
Ableworld
I spent £3500 over five years with Ableworld now they have banned me
Having spent over £3000 over 5 years I was appalled by the attitude of the service Manager at Head office and staff at Thatcham branch in a recent incident where my powered wheelchair failed whilst on holiday. The chair had recently been serviced at Thatcham and I returned it there for the repair which I understood was under warranty. However after three weeks I received a phone call from the service manager who accused me of damaging a cable and he wanted £300 to carry out the repair. I requested the local engineer to demonstrate how it was possible for me to damage this cable. No satisfactory answer was forthcoming. I requested photos of the damage which I eventually received. I collected the chair for repairs elsewhere. On dismantling the chair to access the cable I noted that several screws nuts bolts and washers were missing. I requested these were returned immediately and was informed by the branch manager that Ableworld refused to serve me and I was banned
21 June 2024
Unprompted review
Reply from Ableworld - Thatcham
Hello John,
Thank you for sharing your review. We are sorry that your experience did not match your expectations. However, we do have a duty of care for our staff members.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
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