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Ableworld - Southampton Reviews 

202
•
TrustScore 5 out of 5

4.8

42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB

•

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Rated 5 out of 5 stars

My daughter brought myself and my husband down to look for a walker for my husband who is suffering from Parkinson’s. He saw one he liked and the sales lady explained everything to us about the walker... See more

Company replied

Rated 5 out of 5 stars

Friendly customer service. Courteous engineer who installed the stair lift. Explained in detail how to operate the stair lift. Left the work area clean. A job well done.

Company replied

Rated 5 out of 5 stars

The very helpful young lady that I saw on Monday at woolston who was very polite and helpful a big Thankyou

Company replied

Rated 5 out of 5 stars

Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About Ableworld - Southampton

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info

  • 42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom

  • 023 8044 0000

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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4.8

All reviews

(202)

769 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I needed a new walker that was light and easy to put in my car. Dean was very helpful showing me a wide range of suitable walkers. He explained how each one worked and even contacted other dealers to see if they had more suitable walkers. The service was friendly and excellent.

4 June 2024
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Mrs Fleetwood,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Ableworld staff are very caring and take pride in their work

All of the staff at Ableworld are excellent. They are very knowledgeable, patient and kind. They have advised on wheelchair and recliner chair purchase and both have been the right choice. If there is a problem or query the staff do all they can to help sort it. I would highly recommend Ableworld.

24 May 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Jean,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Dean who works there is amazingly helpful

Dean who works at the Southampton branch and All the workers at able world are very kind and welcoming and very helpful and I was help my a man called dean thanks 100% recommend using ableworld

29 May 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Nothing is too much trouble

Our electric buggy broke down on Wednesday we had just got it out of the van and it didn't work, managed to push it back in and drove straight to Ableworld in Woolston Southampton, they are very busy and couldn't check it over for a couple of days but we got a phone call the same day to say that something needed welding in the column and was ready to go, many thanks to all the gals and guys they are all so helpful, nothing is too much trouble and to Dean for loading us up.

8 May 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Kim,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Spare parts (just small items)…

Getting spare parts (just small items) was made simple with the help of Meggan & James excellent service

22 April 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Colin,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Spare part for free

I had bought a mobility scooter some years ago for my mother.
Recently the bolt that holds the right hand handle in a firm upright position had got lost. I went into the shop to see if I could buy a replacement. They took the scooter round the back, found a spare bolt which they fitted and charged me nothing. That is what I call good service!

6 April 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello David ,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, very friendly and knowledgeable staff who went above and beyond to help

13 April 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Having researched the Marketplace and…

Having researched the Marketplace and received conflicting advice / quotes from several U.K Suppliers for the installation of a Straight Stairlift for my Wife. We chose the well acclaimed local ABLEWORLD and entrusted our needs to them.
Jeff and Steve dealt with ALL aspects of the feasibility study, subsequent realistic quote and the eventual installation to our complete satisfaction. We cannot speak highly enough of the skills / work ethic, and sense of humour displayed by Engineer Steve Bloodworth when tackling the unforeseen 'on -site' difficulties of an unusually protracted installation.
If this is the typical 'trade mark' of ABLEWORLD, service we know we have chosen wisely and would highly recommend to anyone in need of such expertise. A'GOLD STAR' for ALL!

3 April 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Colin,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southhampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

A most pleasurable shopping experience.

Jeff and his young lady assistant were most helpful in helping us choose a walker for my wife, and adding accessories to enable her to be able to store her walking stick. They could not have done any more to ensure our complete satisfaction. All in all, it was a most pleasurable shopping experience.

30 March 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Anthony,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

Amazing- thank you!!!

Always really helpful to me. Not my mobility dealer. Really gone above and beyond yesterday. My charger has packed up yesterday and my dealership is now based in Bournemouth. They have kindly let me borrow a charger to see me over the Easter weekend. Always recommend them to anyone who doesn’t require a specialist wheelchair / seating system.. Thank you again

28 March 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Paul,

Thank you for taking the time to leave us some feedback. We are thrilled to hear our Southampton team provided great service on your visit. We hope to see you again.

Take care,
Ableworld

Rated 5 out of 5 stars

We visited the Woolston branch at the…

We visited the Woolston branch at the weekend as we required a spare part for husbands rollator. We were served by Meg who put herself out to assist us (with the help of the shop CAT). Very pleasant and helpful. Will be back. Thank you

24 March 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Ros,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team from our Southampton team was able with your visit! We hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

highly recommend

I've been shopping with Ableworld in Southampton for a couple of years now and all the staff are always happy to go the extra mile for me. would highly recommend

14 March 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Tommy,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at our Ableworld Southampton are always on hand to help. We hope to welcome you back soon.

Take care
Ableworld

Rated 5 out of 5 stars

The service was excellent

The service was excellent. The young man who came to my home with wheelchairs for me to try, was kind
and clear giving all information I needed. To be able to
view before buying was very helpful and when my choice was made I was able to keep the chair I wanted
and make purchase over the phone. I have used this company before and have always been impressed with
their standards.

4 March 2024
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello,

Thank you for taking the time to leave us this fantastic review. We are delighted to hear that our team from Ableworld Southampton provided excellent service. We are also pleased to hear that we were able to help you find the chair best suited to your needs. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

Amazing top class service, as always !

I cannot find enough complimentary words to describe the service that our friends received today at this truly wonderful shop. They were visiting us from the Isle of Wight and for no apparent reason the electric wheelchair stopped working. It is only about 6 months old and has only been used a dozen or so times. We went into the shop in Woolston to see if any one could help. Right away there were staff trying to sort it out and to our delight they got the wheelchair working in no time. Straight away the gentleman knew what the problem was and corrected it immediately, much to the delight of our friend. The staff were all extremely helpful with the top level of customer service and a superb attitude of nothing was too much trouble. We have nothing but praise for Ableworld, Woolston and all of the staff. Thanks a million to you all. We would not hesitate to recommend this shop and will definitely visit again .

8 March 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Sharon,


Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team from our Ableworld Southampton was able to help your friend's electric wheelchair when it stopped working. We hope to see you again.


Take care
Ableworld

Take care
Ableworld

Rated 5 out of 5 stars

Meggan at Ableworld.

Meggan at Ableworld was absolutely fantastic. I needed to get a mobility scooter for my father and didn't have a clue where to start. Meggan explained and took care of everything and a week later my dad had his new wheels. Thank you Meggan.

24 February 2024
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Neil,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Meggan from our Ableworld Southampton was able to help you find the right mobility scooter for your father's needs. We hope he is happy with his new wheels and hope to see you again.

Take care
Ableworld

Rated 5 out of 5 stars

I came to your store in Woolston this…

I came to your store in Woolston this morning to buy new batteries for my style plus scooter your staff overall were very helpful, and Megan went above and beyond this young lady was so helpful it made everything so much easier I would like to take this opportunity to say thank you so much what an asset she is to your company

8 March 2024
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Jacqui,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Megan from our Ableworld Southampton provided great service on your visit. We hope to welcome you back again.

Take care
Ableworld

Rated 5 out of 5 stars

My wife and I

My wife and I, accompanied by my daughter who is a carer and asked all the important questions, visited the shop to try out a selection of wheelchairs, and Dean was most helpful and patient as my wife tried the various models for comfort. With one or two small adjustments to her preferred chair we were able to buy there and then, with some other items, making the whole experience a pleasure. Thank you!

14 February 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Wendy,

Thank you for taking the time to leave us this review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you find the right chair for your wife's needs. We hope to welcome you back in the near future.

Take care
Ableworld

Rated 5 out of 5 stars

repair to rollator

Took my dads rollator in as the wheel had come off. Dean was incredibly helpful and had it fixed within minutes. Really first class service...thanks so much.

8 February 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Rob,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you fix your rollator quickly. It's also great to hear that hs service was first-class. We hope to welocme you back in-store again in the future.

Take care
Ableworld

Rated 5 out of 5 stars

Meggan was exceptionally helpful

Meggan was exceptionally helpful. Showed me the type of walker I was looking for and very kindly constructed the new walker I chose.

5 February 2024
Unprompted review
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Reply from Ableworld - Southampton

Hello Jan,

Thank you for taking the to leave us this excellent review. We are delighted to hear that Meggan was exceptionally helpful. It's also great to her that she was able to help you find a walker to meet your needs. We hope to welcome you back in-store again.

Take care
Ableworld

Rated 5 out of 5 stars

Ableworld at Woolston, Southampton

I needed a mobility scooter so returned to Ableword. I had previously bought a wheelchair there. I was helped by Dean who was extremely helpful, empathetic and knowledgeable. His manner made me feel relaxed and welcoming with no pushy sales patter. If I require any further equipment this will be my first place to return to. I purchased my scooter on the Saturday afternoon, it was delivered Monday morning to one very happy customer.

27 January 2024
Unprompted review
Ableworld - Southampton logo

Reply from Ableworld - Southampton

Hello Teresa,

Thank you for taking the time to leave us this excellent review. We are delighted to hear that Dean from our Ableworld Southampton was able to help you find the right scooter to meet your needs. It's also great to hear you are one very happy customer. We hope to see you again in the near future.

Take care
Ableworld

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