Abitare Reviews 

169
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Initially ordered a recliner sofa & two chairs from Abitare, Mike and Matt delivered furniture when they put it together we realised it was a static sofa. They rang Phil who agreed it was the wrong s... See more

Rated 5 out of 5 stars

Took delivery of a Cattelan sideboard for the dining room. Item was delivered by Mike and Matt who arrived at the stated time. Both were extremely courteous and friendly. They pieced together the furn... See more

Rated 5 out of 5 stars

Thank you so much to Phil for helping us pick our new sofas extremely helpful a true gentleman and all his staff are lovely big massive shout out to the delivery guys Mike & Matt for all your help tod... See more

Rated 5 out of 5 stars

Mike and Matt the 2 delivery guys were brilliant. Courteous, tidy, and very professional. They took all the packaging away, asked if they needed to take their shoes off before coming into the house,... See more

Company details

  1. Furniture Store
  2. also in
  3. Furniture Accessories
  4. Interior Designer
  5. Store

Written by the company

Abitare is one of the UK's largest independent showrooms, displaying a huge range of bespoke furniture – shop online using our new website, or in-store now.


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(169)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only found Abitare recently after…

Only found Abitare recently after looking everywhere for a sofa and was so pleased they could order the one we wanted.
John was friendly and helpful answering all our questions.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Raining in Hull on a Friday afternoon…

Raining in Hull on a Friday afternoon and Neil I think his name was and he was still laughing and joking and making us feel at ease, the sofa that was delivered was absolutely perfect and better than what I expected after purchasing online. Brilliant delivery drivers and a brilliant company to order from.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Top draw

We live in Hertfordshire but have bought furniture from Abitare (200 miles away!) for the past 11 years because of the great selection and excellent service.
Thank you, John, for your helpful advice with our latest purchase.
We could not have found a better place to get what we wanted.
We’ll be back!

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Top Brands and top staff - highly recommended

The store has a great selection of furniture from all the top brands. The staff are very friendly, available to offer help and advice, but with no pressure. Special mention to John who helped us over a couple of days via email in designing a new custom fit study, and then spent another few hours with us in store fine tuning everything to our requirements. Very knowledgeable about the products they sell, and very quick in answering questions and queries. Would recommend a visit if you are in the market for good quality furniture.

5 August 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Brilliant service - excellent product at a very competitive price and delivered in super quick time by a friendly, helpful team. Could not have asked for more. Thank you!

22 July 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful service from start to finish a company that really cares. Neil and Stephen, the delivery guys were so professional, pleasant and helpful and took great care with our furniture.

Many thanks,

Mr and Mrs Burton

19 July 2021
Unprompted review
Rated 5 out of 5 stars

Fama Magic

Found a comfy but funky chair but didn't like the whacky pattern. The manager introduced us to Peter who he said would show us some magic!The magic was a 3D simulator. We looked at the vast amount of fabrics and could then see how they looked on the chair. You can incorporate more then on fabric which we did. We spent ages with Peter who was incredibly patient.Peter advised us to take our time and go home and play around. Now that's a first. A sales rep who lets you walk out without securing a sale! We returned the following day which Peter said was impressive because most people take longer to decide. We opted for a Moon Rise chair which reclines, swivels and rocks. We also choose a Moon XL sofa which reclines. I choose to have the rocker stopped. Place an order but the following day phoned to adjust one of the colours. Not a problem. Today the Fama furniture arrived and I am delighted. Excellent service from start to delivery. Well done everyone.

16 July 2021
Unprompted review
Rated 5 out of 5 stars

A great customer experience

I have used Abitare a few times over the years and I have to say the service is always consistently excellent, the pricing is very good and they care about their customers, unfortunately very rare today. I keep recommending them to my friends and family!

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Had our new Marinelli Sofas delivered…

Had our new Marinelli Sofas delivered today which look stunning, the delivery staff were very polite, careful & considerate and perfectly assembled the sofas together.
It is a delight to work with the Sales Staff whose guidance & knowledge is invaluable & the prices are very competitive too.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

If you are looking for quality…

If you are looking for quality furniture at a reasonable price then this is the best place to go!! It is amazing, products are top of the range in a really inspiring environment and such a quality service. We bought a corner sofa which is fantastic and made our room perfect, we couldn’t ask for more. Brought my parents back and they were bowled over by the choice, the quality and staff patient and knowledge! Again they bought their furniture from this fab place. I would personally like to thank the owner Philip and Peter who provides excellent customer service and the best coffees! Take a look you will NOT be disappointed.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Sales Assistant, Perfect Customer Service

Today I bought my first couch for my first home and I could not have had a better experience! Meghan looked after me from start to finish and understood exactly what I wanted straight away, so friendly and helpful, can’t fault a single thing 😊

29 June 2021
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service, was sold a table based on its strength and durability, but without any excessive weight, the top has cracked. Customer service team refuse to do anything about it because the factory state “it’s very strong and nothing would break it”. Now forced to go through home insurance for a clear product fault.

27 June 2021
Unprompted review
Abitare logo

Reply from Abitare

Sorry for the slow reply Mr Fuller. I have checked our records and we have no customer with your name that has bought a table from us with a service issue. Could you please provide some further details and we will look into this. Thank you.

Rated 5 out of 5 stars

Brilliant from sales to delivery and…

Brilliant from sales to delivery and the delivery drivers are a credit to your company (Neil /Steven) very polite and very helpful. I would most definitely recommend this company to friends and family I have never smiled as much x

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous!

We have recently purchased bedroom furniture and an Isa Relax chair. We cannot fault the customer care at all. Paul couldn’t do enough to help and has been in touch with us throughout to ensure that we were happy with the service received.

The chair did develop a fault and this was dealt with efficiently and then professionally repaired.

The staff, including delivery and fitting, have been very friendly and courteous; and go above and beyond to ensure everything is as exactly right.

We cannot recommend them highly enough!

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Perfect after sales customer care

Purchased a quite expensive michael tyler 3 and 4 seater sofa from Abitare approximately 3 years ago.
Over that time the sofas developed two material faults.
Abitare had the sofas sent back to michael tyler for repair then for a full recover
I must point out that this was no fault of Abitare or michael tyler, it was just a rare material fault beyond their control. The sofas have come back with an upgraded fabric and are like new again.

After care and customer service have been fantastic.
We have also in the past purchased Natuzzi sofas for another room approximately 6 years ago with recliners these are still like new.
I am sure that after 3 years other companies would just walk away.
A big thank you also to Mary for the emails and telephone calls keeping us up to date every step of the way.
We will surely be purchasing from Abitare in the near future.
Thanks again team

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Found my favourite furniture store.

Excellent experience with an obviously professional and caring company. From day one to delivery nothing was left to chance and advice always forthcoming. The fact that I live in Suffolk and they are based in Lancashire proved to be no hinderance at all. I cannot recommend them highly enough.

5 February 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look