When booking by phone, staff are unfailingly helpful and ready to assist if I have a query about timings or how to use the app. The drivers are always polite, friendly, punctual and professional; also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love Abetta cars. We live locally to their Finchley base and started using them when we had a baby and wanted to have a more reliable taxi experience than using Uber or Bolt. The app is easy to use... See more
Company replied
ATAR is an excellent driver — punctual, professional, and very friendly. He drove us safely to the airport late at night, making the whole journey stress-free and comfortable. He was very attentive th... See more
Company replied
Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... See more
Company replied
Company details
Written by the company
Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.
Contact info
Woodside Park Station, Station Approach, N128SE, London, United Kingdom
- 02084451111
- cars@abetta.com
- abetta.com
4.9
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Abetta
Thank you bill . Truly appreciated
ATAR is an excellent driver
ATAR is an excellent driver — punctual, professional, and very friendly. He drove us safely to the airport late at night, making the whole journey stress-free and comfortable. He was very attentive throughout the journey and kindly helped us with our bags, which we really appreciated. The car was clean, the driving was smooth, and his service was outstanding from start to finish. Highly recommended, and we would definitely use the Abetta service again. Thank you, ATAR!
25 May 2026
Unprompted review
Reply from Abetta
Thank you so much, Bozena, for your wonderful review and kind words about ATAR. We’re delighted to hear that your airport journey was safe, comfortable, and stress-free. ATAR takes great pride in providing a professional and attentive service, and we’ll be sure to pass along your lovely feedback to him. We truly appreciate your recommendation and look forward to welcoming you back to Abetta again in the future.
5 star service
In my view Abetta deserve every one of those five stars. They are super reliable and the drivers are courteous, friendly and helpful. Whenever I speak to the office, they too are helpful and friendly. Abetta is the only local cab company I use.
18 May 2026
Unprompted review
Reply from Abetta
Thank you so much for your wonderful review and continued support. We’re delighted to hear that you’ve had such positive experiences with both our drivers and office team. Providing a reliable, friendly and helpful service is exactly what we strive for, so your kind words mean a great deal to all of us at Abetta. We truly appreciate your loyalty and look forward to continuing to serve you.
Hamed from Abetta Cars
Hamed from Abetta Cars, was punctual and helpful, and the ride in his lovely car was very pleasant indeed. Abetta are always reliable and helpful in my experience so will always use them for shuttles and rides. Thank you!
25 May 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear Hamed made your journey comfortable and enjoyable. Punctuality and great service are exactly what we strive for, so your feedback means a lot to us. We truly appreciate your continued trust in Abetta Cars and look forward to helping with your future rides and shuttles. Thanks again!
We love Abetta cars
We love Abetta cars. We live locally to their Finchley base and started using them when we had a baby and wanted to have a more reliable taxi experience than using Uber or Bolt. The app is easy to use, there is a WhatsApp number for easy communication when booking, the cars are comfortable, the drivers are lovely. We decided to book a taxi home from the airport during the heatwave rather than battle with trains in the heat. Abetta were even able to provide an infant car seat for our 1 year old son and the driver helped me set it up properly. Highly recommended.
24 May 2026
Unprompted review
Reply from Abetta
Thank you so much, Rosie, for such a thoughtful and detailed review! We’re delighted to hear that Abetta Cars has become your trusted choice for family travel. Providing reliable service, comfortable journeys, and extra support for parents travelling with little ones is incredibly important to us, so we’re especially pleased we could help make your airport journey stress-free during the heatwave. We’ll be sure to pass your kind comments on to the driver as well. We truly appreciate your recommendation and look forward to welcoming you and your family again soon!
we were picked up at Luton Airpirt…
we were picked up at Luton Airpirt driver contacted us arrived at pick up point on time and was delightful
24 May 2026
Unprompted review
Reply from Abetta
Thank you for your lovely feedback! We’re so pleased to hear your driver stayed in touch, arrived promptly at the pickup point at Luton Airport, and made your journey a pleasant one. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
We were delighted to with the service…
We were delighted to with the service we received on our journey to Gatwick Airport
Prompt , and efficient.
Thank you 🙏
22 May 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear you were happy with the service on your journey to Gatwick Airport. Prompt and efficient service is exactly what we aim for. We truly appreciate your support and look forward to travelling with you again soon 🙏
Though arrival was over 2 hrs late our…
Though arrival was over 2 hrs late our driver Ahmad appeared like magic at the drop zone. After a long tiring day we had a nice smooth and pleasant drive home.
24 May 2026
Unprompted review
Reply from Abetta
Thank you for your kind words! We truly appreciate your patience despite the delay. We’re so glad Ahmad was there right on time at the drop zone and that he could make your journey home smooth, comfortable, and relaxing after such a long day. We’ll be sure to pass your compliments on to him!
ABDULLAH our helpful driver.
ABDULLAH collected us in time, drove carefully, helped with the cases and got us to Heathrow well on time. He is very courteous.
24 May 2026
Unprompted review
Reply from Abetta
Thank you for your wonderful feedback! We’re delighted to hear that Abdullah collected you promptly, assisted with your luggage, and ensured you arrived at Heathrow comfortably and on time. His courteous and professional service is exactly what we strive for, and we’ll be sure to pass along your kind comments to him.
Had an excellent journey with driver…
Had an excellent journey with driver Segun on both legs out and back to LHR. Segun drove at a comfortable and safe speed on M25 and his car was spotlessly clean. Polite and with a winning smile on his face.
Easy to get prices and to book either direct or via the website. Professional company with professional drivers.
15 May 2026
Unprompted review
Reply from Abetta
Thank you for your wonderful feedback! We’re delighted to hear that Segun made both of your journeys to and from LHR so comfortable and enjoyable. We’ll be sure to pass on your kind words about his safe driving, professionalism, and spotless car — he’ll really appreciate it.
We’re also pleased that you found our booking process and pricing straightforward and convenient. Thank you again for choosing us, and we look forward to welcoming you back on your next journey!
Very reliable and friendly efficient…
Very reliable and friendly efficient service, never experienced any problems. Drivers and office staff are helpful and accommodating.
20 May 2026
Unprompted review
Reply from Abetta
Thank you for your kind review! We’re delighted to hear that you’ve consistently found our service reliable, friendly, and efficient. It’s especially great to know that both our drivers and office team have been helpful and accommodating throughout your experience.
We truly appreciate your continued support and look forward to serving you again soon!
Great Service
Was picked up at Luton Airport by a very nice young man. He was communicative, drove efficiently and got me home safely. Thank you Abetta Cars.
20 May 2026
Unprompted review
Reply from Abetta
Thank you for your lovely review! We’re so pleased to hear that your pickup from Luton Airport went smoothly and that our driver made such a positive impression. Providing safe, efficient, and friendly service is always our priority.
We truly appreciate your kind words and thank you for choosing Abetta Cars. We look forward to welcoming you again in the future!
Picked up from terminal 5 by…
Picked up from terminal 5 by Jeevan..one of the nicest kindest person you could wish to meet…car was spotlessly clean and he was so professional..his a credit to the company..will certainly be asking for him again
21 May 2026
Unprompted review
Reply from Abetta
Thank you so much for your wonderful feedback! We’re delighted to hear that Jeevan made your pickup from Terminal 5 such a positive experience. Your kind words about his professionalism, friendliness, and the cleanliness of the car truly mean a lot, and we’ll be sure to pass them on to him.
He is indeed a valued member of our team, and we’re so pleased you’ll be requesting him again. Thank you for choosing us — we look forward to serving you on your next journey!
Reply from Abetta
Thank you for your kind feedback! We’re so pleased to hear that you found your driver polite, friendly, and professional. Providing excellent customer service is very important to us, and we truly appreciate you taking the time to share your experience.
The car was spotless and the driver was…
The car was spotless and the driver was very polite
21 May 2026
Unprompted review
Reply from Abetta
Thank you for your lovely review! We’re delighted to hear that you were pleased with the cleanliness of the car and the politeness of your driver. We take great pride in maintaining high standards of service and comfort for all our customers.
We truly appreciate your feedback and look forward to serving you again soon!
Atar made my journey to Stansted very…
Atar made my journey to Stansted very pleasant. Excellent driver and a very very good man. I felt like I’d known him for ages. He made me feel very comfortable.
21 May 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind words! We’re delighted to hear Atar made your journey to Stansted such a pleasant and comfortable experience. We’ll be sure to pass along your lovely feedback to him — he’ll really appreciate it. Safe travels and we hope to see you again soon!
Taxi was on time
Taxi was on time, in fact early. Good to know that he was on the way well before he arrived - at 04.00 you don't need that worry!
Great driver, both technically and in conversation. Felt totally at peace with his driving. Recommended.
20 May 2026
Unprompted review
Reply from Abetta
Thank you so much for your kind review. We’re really pleased to hear that the early arrival and driver updates helped make your 4am journey stress-free. It’s great to know you felt comfortable and at ease throughout the trip, and we’ll be sure to pass your compliments on to the driver. We truly appreciate the recommendation and look forward to helping you again in the future.
Great service
Great service. Arrived punctually, great customer service and a good driver. Very happy.
21 May 2026
Unprompted review
Reply from Abetta
Thank you for your kind words! We’re delighted to hear you were happy with the punctual service, customer care, and your driver. We really appreciate your feedback and hope to see you again soon!
As always
As always - an excellent service
We use Abetta very frequently and on this trip we met Suilaman (our driver) who was very courteous, friendly, and delivered a great service!
19 May 2026
Unprompted review
Reply from Abetta
Thank you for your continued support and kind feedback! We’re so pleased to hear you had another excellent experience with Abetta. Suilaman will be delighted to know his courteous and friendly service made your trip even better. We truly appreciate your loyalty and look forward to welcoming you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.