abenson.com Reviews 17

Poor Customer Service. I spoke to the CSR via phone, but they told me they couldn't hear my voice, though I can hear them loud and clear. I'm 100% sure my iPhone 17 is all well and there's no issue, but the CSR has. Cancelation my order took a weeks to refund my money thou I just paid online in a minute.

Went to purchase a microwave oven at their Greenhills Madison branch. They made us wait for an hour or so reasoning that they were pulling out the item from their 5th floor warehouse. I was getting impatient so went down to the ground floor to complain. I presume, the supervisor, went up with me to investigate. Well, apparently, they were still looking for the item. Why make your customers wait for such a long time? I was with my 90 yr old mother who was getting quite tired from the long wait. Never again Abenson's. Will buy my appliances elsewhere.

Purchased a tv and ref from CAPAS TARLAC ABENSON
Tv arrived. Broken screen. Still waiting a replacement 5 weeks later.
The Regridgerator we bought at the same time was damaged. Brqnd new but now waiting for them too collect. Review and send a replacement.
Aftwr reading the reviews here i will NEVER EVER EVER USE ABENSON EVER AGAIN 0 STARS!!!!
If you choose abenson ..do so AT YOUR OWN RISK!!!

We placed an ordered thru abenson site and paid thru card but the item purchased did not deliver and received .

Lesson learned don’t patronize this company. They are scam . It sad and stressful

No time commitment

No time commitment for delivery; no time commitment for installation. They want two whole days just to wait for the item and for the installer. They can't even give a time range. Even on the day of the installation, SmileServe can't even say the queue for that day, nor the time range for the installer. Worse is they will say that the installer will call you but they won't. And the Automatic Center/Abenson's company's manager will say: Were you not informed that there is no time commitment???

Frequent promotions, prompt deliver.. All is good. Recommend

Abenson Festival Mall Alabang's customer service needs attention from the management. We've only used the unit in less than a week after the purchase in full cash as we don't want to be hassled by any fees or constant reachouts. BUT, we experienced in exchange was DISAPPOINTMENT. We've contacted the branch right after we've noticed that the unit was not working. They assured us an immediate resolution and gave an expected dates but not one of them were fulfilled! THEY MADE THE CUSTOMERS ADJUST for their availability. The agent stated that the company is having a chistmas party resulting to promises not being fulfilled on the dates given.

It took the replacement process over a month that it tooks longer to wait than using the unit!! 4x longer!!

I purchased a new Cell Phone. They received the money from my credit card. After they took the money they tried to force me into surrendering copies of my Passport and or Driver license or they refused to send the product ( but kept my money ). Of course I am not sending some retail shop my valuable Passport or Driver License. SO, Abenson cancelled my order but told me they will not refund my money right away, it will need 3 or more weeks. This company may or may not refund, who knows ! But they are weak, they are holding money that does not belong to them, that is dishonest in every regard!!! IF they wanted passport or driver license information in order to make a purchase using my credit card they should say that UP FRONT. Not take someones money THEN ask for the info. This smells every-bit like a scam !!! Buyer be VERY weary of any company who does this !! Now will I ever see my money again ? Who knows....

Wasted 2 hours of my time trying to place an order but the site keeps on crashing. ABENSON, maintain your website properly!

One of the worst customer service there is, been a customer for years now and all of our appliances from 2 of my houses are coming from Abenson, but the kind of service given by their customer care is the effin worst! I’ve only requested for an aircon cleanup but I had to call various people just to get it going, there’s no proper tracking of customer reports, there’s no synchronization between Abenson, smile serve and even the manufacturer, and they’ll have you go in circles just to get their service as of everyone’s clueless on the that they offer. Will start looking for another appliance supplier alternative rather than keep on dealing with this kind of service

The after-sales are ridiculous! After we purchased a defective refrigerator, hindi sila nagpapasauli ng item. Hahayaan nalang nila ang customer ang mamublema!!

I ordered an item for Express shipping yesterday and was prompted that delivery is today between 8am-12pm - then to my surprised I received an email saying that it's standard delivery and delivery will take 5 days for a printer ink??? Tapos ako pa sinabihan na mali daw ang pinili kong type of delivery eh palpak ang website nyo??? Yung sabi ko icancel nlang sabi ng Agent na marerefund sakin yung binayad ko in 3-4 weeks??? TLAGA BA??

Terrible Customer Service. Washing Machine faulty within 10 days of delivery. All they did was say they would raise an internal ticket, contacted them on numerous occasions but no further response. I had to contact Samsung Support directly. Will never ever buy from Abensons again, and will tell friends/relatives not to also.

I get fake Samsung from China... Never buy again from this company... Waiting time was over 2 weeks...

Almost 2weeks after placing the order they decided to cancel my order and wanted me to wait 2-4weeks for the refund. They already charged my creditcard and gave no reason why they cancel my order. Its an absolute scam. Until now they still did not refund my funds.

Purchased printer online, with freebie "headset", headset faulty, replaced 2 times and still faulty/not working. DISGRACEFUL
"Customer service is a joke"
"Abenson are doing promotions, with freebies, which are returns/faulty products, all my headsets had marks/food crumbs inside packaging"

I bought a waching machine from Electrolux at Abenson, Manila some years ago. Now machine has a failure and I need sparepart.I wrote in the email all details of the waching machine ( Type and exactPNC number, what sparepart I need ..the inverter board ) It is meanwhile more than 2 weeks and beside some soft answering: " we will inform electrolux service center, nothing happend and I still can not use the waching machine. Today I got a phone call from a service guy: He had no information what I need. He only called:"What is your problem ?" So obviously Abenson did a bad job and gave only my phopne number but not the necessary information.This is absolut not custom oriented! I will now inform the headquarter of Electrolux in Sweden about the way of treating customers here in the Philippines.