Abbott Reviews 2,085

This company should be investigated!! Very poor customer service . I used the sensors before the pandemic and was left very unimpressed both by the sensor falling off after just a few days and by the company's very poor customer service. I contacted them today after having an issue with an order I placed , and unfortunately it looks like things are still as bad if not worse than they were pre-pandemic. Non existent customer service . Once they got your money , don't expect any help!! 1 star is far too generous!!!

I've bought the freestyle libre in Vietnam, because that's where I live. The site claims to have the app available, but unfortunately the app is NOT available on the iPhone App Store in Vietnam. As such, you have to use the sensor, which is very limited in use. I have returned the products (I bought 2 sensors and used 1) so one could no longer be resold. Still, I asked for a refund for both as the products don't work as advertised - the sensors don't work with the app as the app is not available in the VN App Store. When I reset my spare iPhone and put the Dutch App Store as a default store (this is where the abbott app is available), the sensor didn't work either, as the versions of the app and the sensors were incompatible. So in the end, I returned the product. When denying me a refund I was in contact with their help center. I'll spare you the details but the representative was rude, refused to look further into my case and refused to give any in depth information, even though they got one working sensor returned. All in all, this episode costed me 150 USD which I have effectively thrown down the trash. Terrible experience and costly. This product is not to be bought unless Abbott creates a solid customer services system around it and the right support.

Abbott is CRAP , customer service is CRAP - I havw spent more time on the phone with the. Trying to replace then CRAP sensors due to not worki g, or miss readings the list goes on. My wife was also on these and she got changed to Dexcom, I will not go to nothing until I see my doctor and see if I too can get onto Dexcom as wife has no issues with it

Terrible company to
Work for .. bullies

Tried three successive Libre 2 CGM sensors and not one lasted more than 6 days - Abbott an awful company - ages on hold to customer service - stated they would tell me why they had failed if I sent sensors back to them but never contacted me
I won't bother with them ever again and give Dexcom a go

I use the Libre 2 sensor as a type 1 diabetic, but have to say they are no longer reliable and certainly not that accurate to the true blood readings. I really thought this was a great step forward, but maybe i can go to try the dexcom

We called to report a defective sensor(have had several defective sensors over last couple years) Customer service on phone was awful, placed on hold twice, dropped phone calls!! Disgusted, finally gave up!!

It is sad to read all the negative (and justified) comments from clients about the service received regarding Abbott Freestyle sensors. Alas I am one of those customers adversely affected by the incompetence of that organisation (Spanish subsidiary). I ordered FREESTYLE LIBRE3 in December 2022 and by end of January was still waiting. Reason? According to the customer service agents there were/are stock supply problems. So I cancelled the order. Then a man called me to say that these sensors would be available soon and he would be sending them within 5-7 business days. Wrong as I am still waiting. What a farce. I even wrote directly to the big boss in USA. I can share his email. No response. One word of advice on the so-called ‘customer service agents’. Avoid them since they are there to fend off customers like us. They do not have any authority to make decisions. Thus a waste of time! I hope we all get the treatment we deserve. After-all we are not buying frivolous merchandise but life-saving medical services.

Called about faulty sensors used with their Libre Freestyle system. They said that they are not responsible for the problem and abruptly hung up on me.

Would have liked to award them 0 stars, or less. Absolute crappy company, don't bother trying to use their product.

They have not sent replacement sensors for faulty ones purchased and won't respond to emails. I'm out over $200 and no reply after almost 3 months and several emails sent. Not worth your time money

This was by far the most exasperating, waste of time experience I have ever had!! Abbott do better!!

All around the world it’s the same with Abbott. Their customer support is worse than nonexistent. Its dumb, frustrating and gives you a false sense of hope, but nothing will change.
In central Europe, were I’m based, we have a helpline where we can call. The help center is a rented service from an external company that hasn’t any influence or link to Abbott. So, they are in a bad situation too. Frustrated customers calling and they can just talk and appease.
Since this year, a lot of TV Commercials are airing, advertising the new CGM-Sensors from different competitors. For a lot of people like me, affected by type 1 diabetes, the CGM is a big improvement for Quality of Life, and we are very thankful for it. But when we see the false promise and picture that Abbott is drawing of themselves, we feel like we are in the wrong movie.
A lot of affected people are even this mad, they flee in to self-made Closed-Loop-Systems, risking their health and physical integrity. Another choice is to poke yourself in the finger 20 times a day to get trustworthy blood sugar levels.
And dear Abbott, if People decide its less painful to poke themselves more than 10 times a day in their finger and loos any feeling in their tips than dealing with your customer support, should give you food for thought.
(The Event that lead to this “review” was my general experience with Abbott ant the Fact that I’m waiting for over 3 Month to get my order in place…. And I was a Customer for 3 years.)

I never received my shoes and they charge me for the shoes $160 very disappointed ☹️

Fakeeeee don't buy. Scamm. Fake servers
Horrible experience. Rude service. Took money no service. Cursed me out stalked me.

My wife and I are based in U.K. and love Abbott Freestyle sensors to measure our blood sugar levels and work out what foods / fasting regimes help our health.
We are on an Australian holiday and in advance I order four sensors from Abbott Australia to await our arrival. They arrive and I find that they are programmed not to work with U.K. registered iPhones and U.K. Abbott app. So useless. No fix is possible. A few comments:
1. Abbott Australia were really poor. No offer of how to fix the problem, just obstacles.
2. Abbott Freestyle tweet account very helpful … who put me in touch with …
3. Abbott U.K. who offered to replace the sensors.
What is wrong with Abbott Australia? I think they need some pretty basic customer satisfaction training … which in my honest opinion is completely lacking.
Adam

It monitors blood glucose in real time and that is great especially for Max, our puppy who is diabetic with an erratic glucose pattern. Five visits to the emergency hospital, using up all our Woolworths Insurance for the year, we prevented another five visits, even Max dying by using the Freestyle Libre 2. So, it is a life saver!

Our Vet has access to the automatic daily uploads from our Galaxy and iPhone and consults us on how to progress with Maxes wildly varying Glucose levels when insulin and food is precisely dosed and regularly given. It is essential for us to receive this guidance to keep Maxi alive.

Except, the date is not uploading and there is no setting or switch, or anything that we can discover in the app to get it going again! So, we contact Customer Help and seriously, they are either incompetent, unwilling, or just plain belligerent.

Yes, Freestyle Libre is for humans not animals, but I am not raising an issue other than the upload from my phone to the WEB site. The Data in not uploading and the 'help' people refuse to help because I am using the sensor in a dog.

REALLY?

They do not want to help fixing my upload because it is not a human life on the line????

REALLY?

The sensors, which a set to expire after EXACTLY 14 days, even if they still work, are expensive at $90 a pop. But like ink cartridges a few years back when manufacturers inbuilt a print limit, Freestyle Libre does the same. So, $90 times 52 weeks a year that is over $4,500 and for that, we cannot get simple help?

And be careful of their multiple disclaimers and fine print! Hopefully, more product come on line soon liked the Dexcom G6 and offer a viable alternative to those who the Freestyle Libre people consider not worthy to help

Purchased this device for my dog as I have for years. As soon as the device was put on, I realized the device I was sold did not work. They won't replace the device because using the device on a dog isn't covered under the warranty. The dog didn't jump in the water or eat the device - if that was the case I wouldn't have called. The device never worked in the first place. They sold me garbage. That's like selling me a car, my wife drives the car and it's not working, then the car dealership telling me they sold ME the car, not my wife, so they won't help. Ridiculous. After hours on hold for 2 days, someone finally calls back. The company doesn't stand behind the devices they sell, instead they are OK selling broken products and hiding behind some garbage warranty fine print. I guess my dog is the one suffering now, with no idea how to measure his curve. Keep up the good work Abbott

Absolutely the worst! First they give me the runaround for an undelivered package, which I ordered online. They demanded a handsigned letter from me and threatened they wouldn't budge if I didn't. What is this? The nineties?
To top it off, the sensor I ordered which arrived 7 months after my initial order, doesn't work!!!

Aftersales support is just terrible! Avoid online business if possible!
I am regular customer on Abbot.ch. On June 26 by mistake I ordered first generation Freestyle Libre instead of Freestyle Libre 2 sensors (six sensors in total). Even though I tried to immediately cancel the order, that was for some reason unsuccessful. So, I had to return the wrong order, but even after more than 3 months I still did not receive the refund!
Numerous calls and emails with customer support did not help!