Abbott Reviews 2,085

It is very sad that we see a company that makes so much money off of many essential products they tend to be very cheap when it comes to providing some coupons to purchase their infant formula.
All of my kids have used Similac, my first child, that time we used to receive a booklet in the mail full of coupons back to back, almost the same with my second child, then our newborn who will be turning 10 months soon is not as lucky. We used to frequently get coupons in the mail and now that they have a digital version to help save postage, paper and less waste to print, we haven't seen as much as before. When there was shortage of baby formula, parents were taken advantage of, and now that Abbott's been back on track for a while they are sure helping less after the fact, they are no longer interested in being more supportive, they just want to make their investors happier at our expense.

We spend a good amount of money buying both ready made and powder formula, every 10-14 days, when we were using Alimentum we spent much more every other week. It definitely adds up. Will signing up to the paper coupons be better? I don't think so. We are happy in a couple of months we will no longer use baby formula, but I feel sad for the parents who will still be using formula. Good Luck future parents and hope you get better discounts, of course for whoever needs it. Thank you

My normal 3 tins of Ensure powder was due about 12 December(direct debit). I was shocked to see my credit card had been charged $337.56 on 13/12/2024. TWELVE tins of the powder turned up on my doorstep. As I entered hospital on December 12 , I could nor return the powder until my discharge( December 28).
Return labels were printed out and the 12 tins collected 0n January 2. I have been requesting a refund of the $337.56 without success.I would rather buy the product from a retail store than deal ever again with Abbotts.

Abbot are nothing but lowlife thieves with a legal shield. Offer these "freestyle libre" sensors that constantly malfunction or give a message saying "Glucose reading unavailable, try again in 10 minutes" that won't go away after 10 minutes or often 6 hours. Tell you to contact them when a sensor malfunctions, but they only seem to honor the replacement when they feel like it. They are going to literally kill people and be free of any accountability at all. Evil, selfish corporation. Stay clear.

Customer 'service' is completely farcical and I haven't even received my first order yet, although I have placed one. I dropped a simple 'where's my order' question to their email and the response is automated/offshore *completely* useless and unhelpful, asking me to fill out tons of medical information that don't even apply because I haven't started using their device! Clearly no one actually reading the email or completely unable to understand it or respond to it in a sensible way. Reason for my contact with support was just that I placed an order and after about 2 weeks there's no sign of it, no followup and no indication anywhere of when I'll get it! Scary that this is a health services related company.

The spinal cord stimulator malfunctioned from the beginning. It even shocked me repeatedly. The battery pack was leaking into my skin, and it had begone to burn me and made me very sick. I turned it off the 2nd of October. and it continued to shock and burn me constantly. I had to have it removed. It was removed November 29th 2023

They have ZERO patient support and the people in offshore call centers told me that they are not allowed to say if a number is high, low or normal and to call my physician. I called back and spoke to three (3) different reps who were as useless as the plastic fork at McDonald's. Get a new call center for US customers and lose this current one. I was left on hold for TWENTY minutes when I asked to take the survey and because those call center jobs are so precious in offshore locations like India, the rep left me on hold when I asked to speak to his supervisor and to be put to the survey. He refused both. Time of call on 4 Dec 2023 05:21 PM EST. to 1.888.522.5226

Abbott's Free Style Libre 2 Is GARBAGE. Over 1/2 of the sensors do not work. Try calling IMPOSSIBLE.
Send them an email or go on their website.
TOTAL WASTE OF TIME.
I want to find a law firm to start a class action suit.
I have already ordered a Dexcom 7.
Abbott needs to held accountable. Diabetics have to monitor their blood foe a reason. Abbotts product is worthless, overpriced, and the company does not care. Abbott needs to be closed

Worst l*** I ever tried it constantly fails or falls off. and Abbot Denmark will not do anything.. not even send a new device...

Product is.good....but customer service is poor. Had messaged and got a confirmation of a call.time and no body called or responded. Cant even get free trial sent dispite voucher
Hope they improve their cust service and call abck

Just when you think they couldn’t get worse. Their customer support is poor & lazy. I am experiencing a 50% failure rate on the sensor. I contacted them with all the information they need to replace the sensor. One week later I get asked the same questions. Very poor service on a life preserving device.

I wrote to their CEO one month ago still no reply

The Freestyle Libre 2 appears so inaccurate as to be almost useless. I use a Ketogenic diet to reduce symptoms of my health issue. I also fast for 40 hours once a week. Occasionally I get hypoglycemic (i.e. a blood sugar below 3.5). I started using the Abbot sensor a week ago, the readings appear to be around 40-50% different at any given time from a blood based finger test. I contacted Abbott to see if they could help and all I got was an email requesting I bother my very expensive functional medicine doctor to get him to write a lengthy letter with all sorts of requirements. Unbelievable. It is no wonder this company has so much bad coverage. I wish I had read these reviews before spending $200.00 on a useless sensor. I'll stick to blood as at least I can trust the data I receive. AVOID THIS PRODUCT.

I'm using the frestyle libre2 for about 1 year and it's brilliant. With the phone app, my endocrinologist gets access to my readings, no need to manually upload. I had one sensor fail, went online, had a chat with their support and a free replacement was posted to me. Only reason it's not 5 star is because it's expensive in canada.

Why are the NHS still paying for this when 50% of the sensors don't work? Can you think of any other business that would still be allowed to trade if only half their medical supplies worked as they said they would?
Just had one fail while I was abroad and customer service said there was nothing they could do, absolutely useless company but as long as they're getting our tax money why should they care right?

I am experiencing at least a forty (40) percent failure rate with the sensors. I gave up calling because I could not get the lady to understand the problems I have been experiencing. I have had several sensors fall off the back of my arm. The adhesive cloth remains on my skin with only the plastic sensor failing to remain stuck on the adhesive cloth. They keep thinking the entire thing is not adhering to my arm and it is only the plastic sensor that does not remain attached. I have had several sensors fail from 1 hour after application to a few days later. I gave up contacting Abbott customer care by telephone after the third sensor fell off or quit working, or failed to start working. I had a difficult time understanding the person I spoke with on the phone and spent twenty to thirty minutes trying to explain the difficulties I was experiencing. I have always prepared the back of my arm properly, washing with soap, drying, cleaning the skin with alcohol swabs and allowing the alcohol to completely dry before applying the sensor.

Within one day, two freestlye libre 2 sensors have fallen off my arm--one immediately as I applied it, and one about five minutes after application. A couple of sensors ago, one fell off my arm a week or so after application--when I was supporting my partner in the hospital after a major cardiac event and badly needed the sensor to work.

Phone the company, a medical professional suggested to me.... However, the last time I called Abbott, the customer "service" representative spent a good deal of time suggesting the perhaps I just did not know how to apply the sensors properly. As someone who has used this product for a number of years, I definitely DO know how to apply them--the Libre 2 product, in my experience, is unreliable--a waste of money. And, if I have to engage with representatives who blame the customer instead of helping them, then I don't have time to call any more.

Having used without problem for 2 months I had a sensor fail. Went on line, 5 minutes messaging with customer service, replacement arrived 48 hours later. Excellent service.

I have had four Freestyle Libre CGM's fail in the last two months through no fault of this user, I am a registered nurse, familiar with the application, use and care of CGM's. The items have either failed on application or failed after 5-7 days use. I have contacted Abbott by's phone twice to no avail. After deep interrogation (over 20 minutes of questions) Abbott agreed to replace one of the four failed units. I will contact MGH Diabetes Center with this concern and hope that Abbott will mediate their policies to provide the kind of customer service that users should be able to expect.

I use a Freestyle Libre 2 reader. She lost it on vacation She has chronic low blood sugar. She called Abbott and for the next hour they didn't provide any replacement. They only made $10,100,000,000.00 profit last quarter. What a joke. Don't make a mistake, you then buy your own. First you need to have a new perscription.

phoned Abbott helpline today as i was having problems with my Libre 2 app. Hiba very kindly helped me thru the process step by step as i have eye problems. She was very patient as i had to ask her to repeat a few times and she was very knowledgeable about the Libre 2 app and sensors. Wanted to leave an excellent review after the phone call, when the automated review came up but i was'nt quick enough to press the no 9 's and i think i pressed the wrong numbers. Anyway thank you very much Hiba for resolving my problem and thank you kindly Abbott for replacing my sensors on many occassions.

I was aware an update was coming to the app and haven’t had the problems I’ve heard about with it not working however I did want to get in touch to complain that they had taken away the daily %in target figure from the top left corner of the app , tried to message but wouldn’t let as message is only 1.000 characters or less even though was only a couple of lines , tried to book a call back but nothing available for the rest of July and wouldn’t let me book in August !!!!!
Thanks Abbott !!!