A & A Gas Service Engineers Ltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and politeness of the staff. Customers frequently highlight the excellent service, noting the efficiency, promptness, and helpfulness of the engineers and the overall ease of their experience. Many people appreciate the clear communication, timely appointments, and the company's reliability in getting jobs done right. However, some customers also noted occasional issues, such as a gas refit not being properly done, leading to a thermometer malfunction and a fridge not cooling, which required a recall of the engineer.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its excellence from start... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was du... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged... See more

Company replied

Rated 5 out of 5 stars

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked... See more

Company replied


Company details

  1. Gas Engineer

Written by the company

A & A Gas are the first choice for central heating system and boiler repairs and maintenance in Milton Keynes and surrounding areas. We offer great value, effective service agreements to keep your boiler and central heating operating at it's best. Our team consists of fully qualified engineers with a total of 30+ years’ experience in the trade Therefore providing a vast knowledge base and skill set. All our engineers are fully qualified and registered with Gas Safe, the official gas registration body for the United Kingdom. We can undertake all domestic heating/gas enquiries, as well as being able to provide the local area with minor plumbing services. With over 750 happy, regular clients and literally thousands of boiler and system repairs it's no wonder that most of our work comes from recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Great service and very attentive

Great service and very attentive. I would happily recommend this trustworthy company.

21 April 2026
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Simon, for taking the time to leave us such a great review. We really appreciate it!
Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful and always on time.
Would recommend. Great service.

20 April 2026
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you for your kind review Bernie!
Hanna
A&A Gas Team

Rated 5 out of 5 stars

A very good experience from start to…

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional and polite. We will definitely be using A&A for further services.

8 April 2026
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Reply from A & A Gas Service Engineers Ltd

Thanks so much for your kind review,Holly!

I am really pleased to hear you had a positive experience from start to finish and that everything went smoothly. I’ll be sure to pass your feedback on to Ryan as well - he’ll really appreciate it.

We look forward to helping you again in the future 😊

Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. A quick response from the moment of contact when our heating broke down.
Engineer then sent and repair completed both professionally and promptly.
I will definitely be using this company again should the need arrise and highly recommend.

27 March 2026
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Reply from A & A Gas Service Engineers Ltd

Ellen/Simon - Thank you so much for your kind review!

We know how stressful it can be when your heating breaks down, so we always aim to get things sorted as quickly and smoothly as possible. It’s great to hear that came across in your experience.

We really appreciate your recommendation and would be more than happy to help again whenever you need us.

Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

AA gas gave a very personal service

AA gas gave a very personal service. They were prompt at attending soon after my call to them. They got my boiler up and running again the same day

24 February 2026
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Reply from A & A Gas Service Engineers Ltd

Thank you for your lovely review, Ruth :)

We’re really pleased to hear you appreciated the personal service and that we could get out to you quickly. Getting your boiler back up and running the same day is always our aim.

Thanks again for your support and we’re always here if you need us.

Kind Regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged exactly what I was quoted. So good, I recommended to my Mum. Will definitely be using them again.

12 February 2026
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Reply from A & A Gas Service Engineers Ltd

Alison, thank you so much for such a fantastic review!

I’m really pleased to hear you were happy with the communication, tracking updates, and the service provided on the day. It’s especially lovely to hear you’ve recommended us to your Mum - that really does mean a lot to us.

We always aim to be transparent with pricing and deliver a clean, professional service, so it’s great to know that came across.

We look forward to helping you again in the future.

Kind regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

Always very friendly and professional

Always very friendly and professional. Never a long wait for an appointment or parts.

19 February 2026
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Reply from A & A Gas Service Engineers Ltd

Lorraine, thank you so much for your kind words.

We always aim to be approachable, professional, and as efficient as possible, so it’s great to hear that’s been your experience with us. Keeping wait times down (both for appointments and parts) is really important to us.

We truly appreciate your continued support.

Kind regards,
Hanna
A&A Gas Team

Rated 5 out of 5 stars

The efficiency of the call out and…

The efficiency of the call out and service trusted and reliable

17 November 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind feedback, Carmel 😊

We’re really pleased to hear you found our call-out and service efficient, and that you see us as trusted and reliable as that means a great deal to us.

Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was due soon, so instead of wasting time, he serviced the boiler...part arrived, excellent job done, all cleaned up afterwards .....a very happy customer

4 February 2026
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Tony, thank you so much for sucha fantastic review! :)
We’re really pleased Steve was able to get everything sorted for you and make good use of the waiting time by carrying out your service because that’s exactly the proactive approach we aim for.
It’s great to hear you were happy with the communication, tracking updates, and tidy finish too. We truly appreciate your support and are so glad you’re a happy customer!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Friendly reliable service every time

Excellent communication and reliability. I have been using this company since February 2023 and can highly recommend them.

27 January 2026
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Reply from A & A Gas Service Engineers Ltd

Janet thank you so much for your lovely words!
We really appreciate your continued support and are so pleased to hear you’ve found our service friendly, reliable, and well communicated every time.
Your recommendation truly means a lot to us. As always, we’re here whenever you need us.
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Honest and hard working guys with a…

Honest and hard working guys with a wealth of knowledge

29 January 2026
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Reply from A & A Gas Service Engineers Ltd

Thank you Jim, for your kind words.
We really appreciate you recognising the team’s honesty, hard work, and experience. It means a lot to us to know that comes across in the service we provide.
Thanks again for your support, we’re always here if you need us.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

A great company to do business with!

We found A&A gas a really nice company to deal with when our boiler recently stopped working. They sent an engineer out next day, unfortunately our boiler was beyond economical repair. We appreciated all the advice we were given, and we placed an order for a new boiler. We were really pleased with the whole transaction, the engineers were really professional and we considered the charge to be very reasonable. We would not hesitate to recommend their services.

27 December 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your detailed and thoughtful review, Andy. So pleased to hear that despite the boiler being beyond economical repair, you felt well supported and advised throughout the process. It’s great to know that our engineers’ professionalism, clear advice, and fair pricing made the experience a positive one for you.
Thank you for your recommendation because it genuinely means a lot to the whole A&A Gas Services team, and we’re glad to have been able to help.
Look forward to assisting you in the future!
Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Annual boiler and gas fire service and

Time for our annual boiler service and gas fire service which A& A gas service engineers completed yesterday. Steve was the engineer who visited us once again with the professionalism he always shows towards his tasks on both boiler and gas fire. His friendly attitude towards us and his explanation re his findings at the end were equally professionall. I cannot recommend all personnel in this Company highly enough, they are quite simply superb. Good luck to all staff you all deserve every success in 2026!

6 January 2026
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Roland, thank you so much for taking the time to leave such a kind and thoughtful review!
I am really pleased to hear that Steve once again delivered the level of professionalism, friendliness, and clear communication that we pride ourselves on.
Your continuous recommendations means a great deal to the whole A&A Gas Services team, and feedback like this genuinely motivates us.
Thank you for your good wishes for 2026 - we wish you all the very best too and look forward to continuing to look after your boiler and gas fire in the future!
Kind Regards,
Hanna

Rated 5 out of 5 stars

Great company to deal with

Always very good to deal with never have any issues.

11 December 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you for your review Nick, really appreciate you taking the time!
Glad to know you are happy with the service we provide!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Very good quality workmanship

Been with these guys for a few years on a monthly heating plan any issues they are on it straight away. Service done every year on time with reminders to book.
Also other work performed like our hive heating was competitive and done in a very good time frame.
All in all very very good

28 January 2025
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Reply from A & A Gas Service Engineers Ltd

Thomas, Thank you so much for taking the time to leave us such a lovely review, it really means a lot to us.
We’re so pleased to hear you’ve been happy with the Service Agreement, our response times, and the yearly servicing reminders. :)

It’s also great to know you were happy with the Hive heating work and the timeframe it was completed in.

Thank you for being a loyal customer over the years - we genuinely do appreciate your support.

Warm Regards,
A&A Gas Team

Rated 5 out of 5 stars

Both Steve and Ryan were both helpful…

Both Steve and Ryan were both helpful and efficient. Hannah is extremely helpful especially on the telephone as I am an older customer and do not use the internet.

1 December 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for your kind words Jacqueline.

I’m really glad Steve and Ryan were able to help, and it was a pleasure speaking with you on the phone. We always want to make things as easy as possible, especially for customers who prefer not to use the internet.

If you ever need anything, please don’t hesitate to give us a call — we’re always here to help.

Best wishes,
Hanna & the A&A Gas Services team 😊

Rated 5 out of 5 stars

Five Star Service!

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked for the afternoon with Ryan and I received a tracking link as soon as he was on the way to me. Ryan expertly fixed the issue, explained everything he had done and I suspect even stayed well past his usual finishing time to make sure everything was sorted and cleaned up.

So happy with the service I received and would highly recommend them to anyone in need of their services.

3 December 2025
Unprompted review
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Reply from A & A Gas Service Engineers Ltd

Thank you so much for this amazing review Aidan!

We’re really glad we could help get everything sorted for you, especially in an emergency – it can be so stressful when something goes wrong at home. I’m pleased I could help calm things down on the phone, and I’ll be sure to pass your lovely feedback on to Ryan – he’ll be chuffed to hear it.

We really appreciate you taking the time to share your experience and recommend us. If you ever need us again, we’re only a call away.

Hanna & Ryan
A&A Gas Services

Rated 5 out of 5 stars

Hanna and Ryan are great service 2…

Hanna and Ryan are great service 2 properties and always diligent and communicative . Happy with work and service

1 September 2025
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Reply from A & A Gas Service Engineers Ltd

Kat, Thank you so much for your kind words!
We really appreciate you trusting us to look after your properties, and it’s great to hear you’re happy with our service.
Always a pleasure to help, and we’re here whenever you need us.

Thanks again!

Rated 5 out of 5 stars

Excellent

Excellent, helpful, friendly. What more can you ask for.

20 November 2025
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Reply from A & A Gas Service Engineers Ltd

Thank you kindly Neil!
Glad we could be of service!
Kind Regards,
A&A Gas Team

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