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3.6
2 reviews
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A2W have been fantastic both times I used their service. Not only did they complete the job to a high standard, but they also gave me valuable suggestions on how to reduce costs in the future. On one occasion, my pump developed a fault and instead of charging me for a replacement, they pointed out it was covered under warranty – saving me a lot of money. It’s rare to find a company that puts the customer first like this.
I chose this company because they offered the best price through a group discount for our housing estate. However, I soon realized this came at the cost of poor aftercare.
I’ve been experiencing issues with my heat pump since the start of the year. Despite repeated calls and their promises to send someone to investigate, no action was taken. Eventually, I had to contact Joule directly, who identified the issue and found that a part needs replacing.
I’m not the only one in a similar situation, so consider this when booking a services with them.
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