A2 Tyre Supplies Ltd Reviews 

145
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

A2 Tyres Halfway sheerness Big shout out to Richard and the Ladies for being the best and so so helpful so grateful and Connor for fixing finally my troublesome Citroen knocking noise in the e... See more

Rated 5 out of 5 stars

I highly recommend A2 Tyres Sheerness. Their staff are not only friendly but also highly skilled. The tyre fitters were all so polite, courteous and went above and beyond. I promise that you will not... See more

Rated 2 out of 5 stars

Came in to Sheppey branch yesterday to have an interim service everything was good staff were pleasant. Until we came to pay and the price was £40 more than we expected. We queried this and was told t... See more

Rated 5 out of 5 stars

I found myself stuck at Roadchef Maidstone with a flat rear tyre, and to make matters worse, the service pressure station wasn’t working. Just when things looked bleak, a van from A2 Tyre supplies Ltd... See more

Company details

  1. Tire Shop
  2. Auto Air Conditioning Service
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Information provided by various external sources

At A2 Tyre Supplies Ltd, we offer a wide range of services, covering Tyres, MOTs, Exhausts, Mechanical works and Air-Con Recharging. We have in stock a variety of tyres to suit all vehicles and budgets, and at our Detling branch cover commercial vehicles as well. A2 Tyre Supplies Ltd also offer a mobile fitting service to get you and your vehicle moving again.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

145 reviews

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1-star

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4.4

All reviews

(145)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Massive thank you to Stuart and his…

Massive thank you to Stuart and his team for a 5 star service as always. Part ordered yesterday lunch time, arrived this afternoon, headed over and i was seen to straight away. In and out within half hour. Fab job guys!! Highly recommended.

18 July 2023
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for taking the time to write a 5 Star review for our Sittingbourne depot. We always do our best for our customers to ensure that they leave us happy.

Rated 5 out of 5 stars

100% as always

As always, professional and very helpful. Thank you Jon Page and your colleagues for sorting my car and getting me in asap and making it safe again! :)

17 July 2023
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for taking the time to submit a 5 Star review for our Sittingbourne depot. We always strive to provide excellent customer service, and to ensure that our customer walk away happy.

Rated 5 out of 5 stars

I had MOT & service yesterday

If had MOT & service yesterday, excellent service and prices, I had a rear suspension spring which they immediately rang me, sourced the part & fixed. Great customer service
Well done to the team 👋

15 July 2023
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for your 5 star review for our Sheppey depot. We will always go that 'Extra Mile' for our customers and ensure that they are always kept up to date with their vehicle.

Rated 5 out of 5 stars

5 star

Brilliant price, friendly staff can't fault the work and a half decent waiting area.

30 June 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for taking the time to submit your 5 star review for our Sittingbourne depot. We always appreciate feedback from our customer with regards to our service level and depots.

Rated 5 out of 5 stars

I’ve used A2 tyres for a number of…

I’ve used A2 tyres for a number of years for my heavy machinery,
I’m always impressed with there can do attitude,
Very well priced great service I’d highly recommend them to anyone

26 June 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for taking the time in writing this review. Not many people realise that we supply and fit agricultural and commercial tyres to for heavy machinery. It is also not often that these guy, who are specialised in these get a mention. So, thank you and we will ensure that those in that team are aware of your review.

Rated 1 out of 5 stars

Had a good experience last year on my…

Had a good experience last year on my last review! Gave them a call as my car wouldn’t go in gear whilst driving! On Thursday 22nd June The mechanic said on the phone it will cost me 600 pound! He could have said bring it in and we will take a look! He said the clutch that’s gone without looking at it. Took it elsewhere it was a spring on my clutch that had gone and was holding it down! Fixed it at no cost and my clutch has so much life left in it as it’s only 4 years old at 29000 miles! Bad experience this time round and put me in a panic with finances! Iv now got a service plan and good deal with my main dealer as I’m too worried to use these independent garages now.

22 June 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Good Morning,

Thank you for your review. I am very disappointed that we have not met your expectation on this occasion. We strive to go the extra mile at A2 and have fallen short on that for you. Customer feedback is the only way we can improve and grow as a business.

If you would like to discuss the matter further, please feel free to contact me.

Stewart Wright
General Manager
01795475200

Rated 5 out of 5 stars

Thank you so much for coming to my reacue!

Thank you so much for coming to my rescue on the A249 this morning after a tyre blow out 😭 it was such a shock but your impeccable service made the whole experience so much easier! You came to my rescue in 30 minutes and the man who attended (sorry didnt catch his name) was absolutely fantastic and made me feel confident to drive again when he had replaced my tyre. 5* service, and highly reccomend just doesnt seem enough!. Eternally grateful and thank you so much again 🙏

23 June 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

We pride ourselves with our mobile call out service, and believe that it is the best in the county. Many of us have experienced a blow out, and understand that is can be a shocking experience. Our emergency call out team have a great deal of experience, and use that to reassure our customers.

Rated 4 out of 5 stars

Went in to get tyres put on my brand…

Went in to get tyres put on my brand wheels. After a problem caused by them I returned a week later and came back with length nuts I was told to get but they said they were wrong. Thankfully Stewart the manager gave me his car to go back home and grab an old set just to get them on the car. Went back again so Stewart could change the wheel bolts to black ones and fit centre caps. This review is in no way critical of Stewart the manager who did everything to make it go smooth. It’s purely the amount of time it took and the problem that was caused. Without this I would have given 5 stars

28 May 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for your 4* review Jamie. We strive to the extra mile at A2 Tyres and I would like to apologise for falling below that standard on this occasion. Your feedback however gives us the information that we need to continually improve, and I have arranged extra training for the team based on this.

We hope that this won’t discourage you from using us again in the future.

Stewart Wright
General Manager
Sittingbourne

Rated 5 out of 5 stars

Really professional and efficient

Really professional and efficient. Happily the tyre was repairable, but the price quoted to replace, if necessary, was really good! Very impressive service all round and will definitely use again and recommend!

14 April 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for your review for our company. As a standard, we will always provide a professional and efficient service to our customers. We always will review the issue our customers have, and provide the most cost effective options.

Rated 5 out of 5 stars

Always great service from A2…

Always great service from A2 Sittingbourne, turned up without calling and only waited while they changed Tyre. Andrew served me, always polite and helpful as is all staff!! Was informed of other services they do including road side if needed which is great to know.

15 March 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for you Trustpilot review for our Sittingbourne Depot. We pride ourselves on the level of customer service we provide. As you mentioned, you do not have to call to book an appointment for this service.

Also, thank you for mentioning that A2 Tyre Supplies Limited offer an 24/7 mobile fitting service by calling 0333 315 70 22.

Rated 5 out of 5 stars

Going nowhere until…..

Called A2 8.45am to sort a tyre out as my partner was suck with an unsaveable flat and no spare tyre. The guy arrived at 9.20 and was away within 10 minutes. Thank you A2! I would use you again and definitely recommend your services

20 February 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you Mr Punt for your 5 star review. Our mobile service is always busy, however, we will always be efficient and professional. We are happy that we were able to resolve your partners issue and get them on their way.

Rated 5 out of 5 stars

I visited the Sittingbourne branch ths morning & it was perfect

I visited the Sittingbourne branch this morning - 5 star service. Even though I just turned up without calling first, it was relentless with customers (even at 8:30am), was greeted with a smile & warm & friendly welcome, was advised it wouldnt be too long (it wasnt - less than 30 minutes), asked what I required (a puncture repair), no hard sell, no pressurisd upsell, was provided with further information on other services offered. Im a Customer Service Manager - alot of companies could learn from their customer service. For any A2 Tyre Managers reading this - the name on my invoice was Andrew Armitage & he is a credit to your team.

25 January 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for your review and your kind words. We have always asked our staff to treat customers how they would like to be treated themselves. Our aim is always to ensure that the customer receives all the relevant information and advice and let then decide how they would like to proceed. We will ensure that Andrew is made aware of this review and the compliment you have provided.

Rated 5 out of 5 stars

Good service

Good service. Quick and efficient :)

10 January 2023
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you Kat for your 5 Star review and that you found us to be Quick and efficient. We hope to see you in the future as a returning customer.

Rated 5 out of 5 stars

Excellent customer service from Mark as…

Excellent customer service from Mark as he couldn’t have done more for us. He was informative and extremely efficient at getting us booked in. I will definitely be using A2 in the future and would recommend them to friends and family.

6 January 2023
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for your 5 Star review on TrustPilot. We will always go the extra mile to assist our customers where we can. We will ensure that your review is passed on to Mark.

Rated 5 out of 5 stars

Treated my GF to new tyres and wheel…

Treated my GF to new tyres and wheel alignment today very good service at Sittingbourne. This is a much better experience than pro tyres in Sittingbourne and I will be returning for both our vehicles in the near future.

23 December 2022
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for giving us a 5 Star review on Trustpilot. Our aim is always to give the best customer service possible at all times. It is also good to know that your experience with us was better than one of our competitors. We look forward to seeing you in the future.

Rated 1 out of 5 stars

NEVER AGAIN

As another customer has said, very disappointed with the service I have received from A2, this is not the first occasion that I have had to complain about the service.
Having used A2 over many years I took my car in to have 4 wheel alignment done, they put the car up on the ramp and told me that the rear axle was off the chart but that they had sorted it but they could not do the front because the ball joints had seized. The solution was to replace the ‘drum sticks and rod ends’ at a cost of approx £350. Took the car back to the garage and they freed off the track rods and took it back to A2 alignment, for £150? Whilst doing the tracking at the front of the car the mechanic was told that the back wheels were out, after 10 days and about 20 miles??? When I spoke to the guy at Sittingbourne he said that the backs could have gone out because the car had been taken up on a ramp???
Never again….

23 November 2022
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for your review.
I am very disappointed with the service that you received on your visit, and I have conducted a thorough investigation. The result, in conjunction with your feedback, was the way in which your enquiry was handled. That a member of the team was not listening to your concern, and showed a lack of empathy with the situation.
In light of my findings, I am arranging further customer service training for my team, and I would like to apologise for falling short on the experience you quite rightly expected.

As discussed I would like to invite you back in order to put your mind at rest as to the current state of play with your alignment, and if anything needs adjusting we will ensure it is put right.

Thank you again for your feedback as it allows us to constantly challenge ourselves to be the best we can be.

Kindest Regards

Stewart Wright
General Manager

Rated 5 out of 5 stars

Excellent Service

They did as promised. Came to a Service Station to replace a tyre blow-out. Fast efficient service and courteous professional.

4 November 2022
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you for submitting a review on Trustpilot. We have been established since 1975, and hope that our service now shows the care and attention that we have developed over those years.

Rated 5 out of 5 stars

First class service from Mark in the…

First class service from Mark in the garage after being let down by a previous garage Mark fitted me into the garage straight away to an access the car. Mark has great customer service making customers feel at great ease and is very helpful. Mark ensured I was happy with the price before we continued and my car was booked into the garage promptly and Mike managed to squeeze my car into his already busy schedule. Really appreciate the service I received and will definitely come back. Thank you again Mark and Mike.

22 October 2022
Unprompted review
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Reply from A2 Tyre Supplies Ltd

Thank you and we will ensure that both Mark and Mike are informed of your review. We always try to accommodate our customers, and if schedules can be changed then we will make every attempt.

Rated 5 out of 5 stars

Impeccable service

Impeccable service. Stuart and Richard saved the day for us so that we could return home to Dorset. Took them less than 30 minutes to sort out our tyre problem. Courteous prompt and efficient, Great value too, Thoroughly recommend A2 Tyre Supplies. Bravo, guys!

22 October 2022
Unprompted review
A2 Tyre Supplies Ltd logo

Reply from A2 Tyre Supplies Ltd

Thank you for taking the time to submit a review. We always try to be efficient and professional with the service that we provide. This does not mean that as a company we have to increase costs, as we ensure that the service and costs are value for money.

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