A1ortos Reviews 

282
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and professional team members for guiding them through vehicle purchases in a very smooth manner. Many buyers really appreciate the transparent communication, relaxed sales approach, and fantastic selection of quality cars. People often mention that staff members go above and beyond to ensure every question is thoroughly answered. Though some customers noted frustrating issues with vehicle preparation, minor damages, or incorrect information provided upon arrival, these instances were less common. Reviewers facing these challenges pointed out specific faults that required extra attention before driving away.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting the helpful and professional nature of... See more

Service

People report high satisfaction with the service, highlighting a seamless, professional, and friendly... See more

Product

Consumers find product to be overwhelmingly satisfying, frequently highlighting the fantastic range of... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting smooth transactions and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting staff who explain everything in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

I bought a Mercedes from Brett at A1Ortos back in December and I couldn’t be happier. Brett was friendly, straightforward and genuinely helpful from start to finish. The car has been brilliant and the... See more

Rated 5 out of 5 stars

Great service from Brett. Nice, easy deal making! No back and forth, gave me a fantastic price on our trade in. We travelled from Sunderland and glad we did. A slight imperfection on the leath... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

282 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(282)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tony was helpful through the process of…

Tony was helpful through the process of buying my sons first car.
I usually don't find buying cars a great experience but this has been no pressure ,friendly and helpful service would buy from again.
You have made my son very happy with his first car.
David Bradley

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Kenny was very helpful and make the…

Kenny was very helpful and made the sale smooth and easy, happy camper with my F Pace Jag purchase, put some fuel in to get me going nice touch, great service and some incredible motors at this garage for great prices

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a decent experience with…

I recently had a decent experience with A1. Although it took a month to finalize everything due to our own travel plans, the dealership staff was incredibly patient and accommodating in particular Mark and Brett. They really looked after us throughout the entire process. There was some back and forth at times, but overall, their patience and service made it a positive experience.

17 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid sellers who list damaged‑repaired…

Avoid sellers who list damaged‑repaired cars without being honest about it. Some will advertise the vehicle at full price, hide the fact it’s had rear‑end damage and filler work, and then try to shift responsibility once you discover the truth

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend very…

Would highly recommend very professional and no pressure to buy the car. The sale man Brett and Tony was brilliant and all went very smoothly and more than happy to help with any questions. Plus they have some amazing cars there.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Just picked up my BMW from Darren and i couldnt be happier. the car was exactly as described and really clean not sure what air freshener they use but its so nice.
Darren was really helpfull and couldnt do enough to help and answered all of my many questions. He Made sure the car had a new service for me and even helped me set my phone up.
Thanks again will be back when i need a new one.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Tony

Tony
Was brilliant put me at ease straight away
Helped with all the paperwork and banking
The sale went smoothly
And I now own a fantastic new car
Thanks Col

2 May 2026
Unprompted review
A1ortos logo

Reply from A1ortos

Hi Col,

Thank you for your great feedback. We’re really pleased to hear Tony looked after you so well and helped make the process smooth from start to finish, including the paperwork and banking.

Enjoy your new car, and thanks again for choosing A1 Ortos.

Kind regards,
A1 Ortos Team

Rated 5 out of 5 stars

A1 ottos great place

If you go to a1 ortos ltd they are very professional and I would advise you to see Kenny he's atop sales rep and will look after you

27 April 2026
Unprompted review
A1ortos logo

Reply from A1ortos

Hi,

Thank you for your kind recommendation. We really appreciate you taking the time to share your experience and your positive feedback about Kenny , we’ll be sure to pass it on to him.

We’re glad you found the team professional and that you felt well looked after.

Kind regards,
A1 Ortos Team

Rated 5 out of 5 stars

Tony was our sales guy he was great

Tony was our sales guy he was great, very friendly open and honest about the cars and what we wanted. Ended with a range Rover velar. Explained everything to us in great detail and ensured we understood. Great service nice showroom. Steph

24 April 2026
Unprompted review
A1ortos logo

Reply from A1ortos

Hi Steph,
Thank you for your lovely review. We’re really pleased to hear Tony looked after you so well and that you found him friendly, honest, and thorough in explaining everything. It’s great to know you’re happy with your Range Rover Velar and your experience in the showroom.
We really appreciate your feedback and hope you enjoy your new car.
Kind regards,
A1 Ortos Team

Rated 5 out of 5 stars

Top experience at A1 Ortos

Top experience at A1 Ortos. Tony and Darren were very welcoming - and they make a good brew! Great day picking up my Bentley, thanks again to all involved. Will certainly be back for my next car. A++

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Kenny is my guy!

Bought my car from A1 Ortos and honestly couldn’t fault the experience. Kenny — my guy — was top from start to finish.
No pressure, no typical sales talk, just a proper, genuine approach. He answered everything straight, didn’t dodge anything, and made the whole process feel easy (which is rare when buying a car).
Everything went exactly how he said it would—smooth, quick, no surprises. Just good, honest service all round.
Big shout to Kenny, really made the whole experience what it was. Would 100% recommend A1 Ortos—if you go, ask for Kenny… you’ll be looked after for sure. Kenny the guy!!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

We bought a Jaguar F Pace

We bought a Jaguar F Pace, using our old car as part exchange, right from the start, salesman Joe Hughes, could not do enough for us, even though he was running late with the previous customer, he made time for us, showing us to the seating area and providing us with drinks, he did everything to make the the whole experience of selling our car and buying the new car and wxplaining how it all worked, as smooth and stress free as possible, making sure we had plenty of time to look over the car and test drive it, without any pressure

28 March 2026
Unprompted review

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