A1 Telekom Austria AG Reviews 

Thank you for the new router!
We got a new router from A1 FOR FREE! The new one works fine as hell! It also looks very modernized! Thanks A1! Five Stars ⭐⭐⭐⭐⭐ without a doubt.

No matter what you want to use the internet for, A1 will be an inadequate provider. I've lived in Austria for five years have have seen three people screaming on the phone. Every one of them held an A1 bill in their hands. They make unjustified charges every other month. If you're willing to go through hours of phone calls (because they do not respond to emails), sometimes they'll go away, but the company as a whole is a scam. If they look the cheapest on paper, it is because they are lying, as they did when they said renewing my contract would "not raise the price from my current plan," as it undeniably did. No matter what, do not sign contracts with this company. Their products and services are far below the bare minimum. I can't use Netflix, tik tok, or Zoom. Power points are ambitious at times. No costomer service has been offered following my requests and complaints.

They gave me the wrong product. Had to pay for the activation. Called them 6 times to change the product. I then asked for compensation for the activation fee. They just hung up.
After I finally got the right contract, I got 2 of them and I called them again and asked them if they just mistakenly made 2 Contracts. They answered me no, it's just a bug in our software and it sent multiple mails. Suprise, they sent me a bill with both Contracts.
A very friendly IT-Technician from A1 told me that they are selling the Product (The 5G Router or the 4G Router) not for the real UP/Down but for what the Contract allows at max. The problem is, you can't check how good the internet is in that area. They don't even know where the 5G Tower is located, they just know what area might have 5G. If you are lucky like me, you don't even have 5G even tho they told you. It's a modified 4G Tower. Nice.

Never ever go to A1, they are scamming you in every area. They sell you the wrong product. Charge you money for their mistakes.

If you have to go to A1, DO NOT PICK the 5G or the 4G Router. DO NOT! You can't test how good it is before you move to a new location. If avaible pick a landline connection.

I would love to change to another provider, but in my area, there is only A1 nothing else.

Some of the costumer support are friendly, but they don't know what they do. I have spoken to like 6 people there (because they only have 6 people or smt in the costumer support and you have to wait 30 mins until you can talk to them) and most of them were incompetent. The only exception are the people from the IT Department.

A1 is the worst company I’ve ever seen. They are not helpful at all, internet is a such a bad quality and they do everything to make you paying as much as possible. They should be forbidden.

I live in a big village 20 km outside of Vienna. I pay 50 Euros for max 300Mbits. Well... currently i have about 10-20 Mbits. After 5 Months my router began to crash and restart every 15 Minutes. I did several support calls. The Problem is not solved. Please dont go to A1. You will regret it

No service at all, neither on the service line nor in the Shops. The staff doesn’t know what to do and how to inform, help the customer.

I’m very disappointed and will quit all contracts as soon as possible!

Internet dies every night, pay 20 Euros monthly but we actually have to pay 50 euros every month, terrible customer support, the speed is absolutely terrible not what they advertised it was gonna be. Basically overall bad scammy ISP. Do not renew your contract and get a different ISP that is way better than this ISP that is scamming you so much. Has to be one of the worst ISP's in the entire universe. Would love to see them go bankrupt, I would throw a party if they ever get bankrupt.

Company forced me to buy their router because they said I cant have my own.
Charged me around 100€ for it.
Now after 3 years i notice they're charging me additional 4€ monthly for a rental of the router.
Connection is 30% slower than what I pay for
next to the internet, they charge for a telephone that has not existed for 10 years.
After 2 hours, i have been mocked by customer support and they have just bounced me around without answering my questions.

wow it's such a bad experience!
I moved to Austria and paid 1300 EUR for an iPhone + monthly fee. Now I need to move and they want to charge me 100Eur just for unlocking the phone.
SCAM- AVOID - SCAM

The worst telecom company in Austria! I have been an A1 customer since 2012 and I am very disappointed with the quality of the company's services,but unfortunately there are not many options to change the company. The company had lost several times the requests for changes in service plans, and finally it lost my request for the contract termination, which I personally submitted to the office on Kartnerstrasse in Vienna. No chance to get a person speaking English when you call, they drop the line or make you to wait forever. They advise to use the chatbot, which BTW does not work, instead of talking to the client and solving the clients needs. Very expensive, poor service and unacceptable attitude to customers!

Have a contract with them. The TV box is buggy: it starts glitching and often dies completely when replaying a program randomly after 5-15 minutes. Support says it's not just my box, it's a known problem and "they are working on it". It's been like that for *half a year* now. I wanted to terminate my contract (because of this and other less important things), but found out that I'm a slave to them and have to pay for two years regardless of what kind of product I get in return.

Stay away from this marvelous company.

I’ve lived in 7 different countries and I’ve never experienced anything like it in my life. A1Austria has to be the worst internet company in the world. I am not exaggerating, I’ve been using A1 since December 2019 and my internet has been down for at least 30% of the time. It just never works and when it does, it’s extremely slow. My question is: How is this company still doing business? Please, if you’re reading this review, stay away from A1! Do not sign any contract with them! Go with other providers! They’re ripping everyone off! Let’s stick together and make sure we do not renew our contracts with them. I want to see A1 go out of business because they do not deserve any better.

Internet connection is lost on a daily basis due to its instability. Even though we pay for our wifi, most of the time we cant even use it properly. So much money goes into advertising such a poor poor service

Paying 20€ per month for house internet that is so bad that I don't know if it would be good 10 years ago. Speed is max 20 mbps but actually it never goes above 15 mbps, average is about 12.. DO NOT TAKE A1 UNLESS YOU ARE WILLING TO PAY ABOVE 50€ FOR NORMAL SPEED..

Extremely expensive. 1.86MB abroad and they charge you €28
Absolutely ridiculous company. Never going back to them again.

Terrible experience! I had to use all of my mobile data because the wifi literally never worked and then I had to buy an extra mobile data package because I almost ran out of data. Thanks for nothing! You pay €50+ for phone and tv/wifi and then you have to buy an extra package? You could also just go burn your money. would be the same.

Would give none of the stars if possible but I guess you at least have to pick 1! Not even 1 star is deserved.

Highly NOT recommend.

terrible experience,

they scam you wherever they can

the customer support is instructed to just hang up on difficult requests