9flats.com Reviews 1,037

In the middle of August 2016, we had one group of tourists visiting our place in Budapest who booked the house through 9flats for 4 nights. The guests were really nice, but after they left, our payment (cca. 320€) still didn't arrive. I asked the 9flats team when it is expectable to arrive, and they said the online payment system has gone wrong and it will take some time until they do the payment manually.
We waited 8 more days, then we asked them again, and they still asked for our patience, without promising anything exact. Another week passed, - then we were already more than 2 weeks after the guests left, and we were really missing the money we were working for - and then we wrote them once again that if they don't answer us, we will publish our conversation with them. Still, no answer. On their Fb page first they disabled evaluations. When I published the conversation, they deleted it within one day, this happened 4 times, but still they didn't answer us anything. In the meanwhile, we saw several other hosts' comments who are (still!!) facing the same situation. Finally, they also disabled comments on their webpage, we could only comment on previous non-deleted comments, and also from there they deleted what we wrote. 33 days after the guests left, we still haven't received the payment.
I think that the technical problem they mentioned may be real, but it does not explain the revolting behaviour of 9flats with non-answering and deleting evaluations and comments. Everybody renting their apartment be aware that you will not get your money from 9flats!

I do have the same experience for the same reasons. Fortunately, I got paid in the end. In the short period I was advertising on this site I received confirmed bookings without possibility to accept/decline. Suddenly the calendars for all my properties showed no reservations at all, all periods were still available! Cancellation fee for host 15%!!
Customer service arrogant: it is always the fault of the host or guest.
Better to advertise/book with the trustworthy rental sites.

Twice in the past 9flats has been slow to pay -- the last time over three weeks late. This time I followed up within a week having not received payment that is overdue.

The excuse this time, which came in German, translates to "Due to a technical problem with a system change in our accounting, we are currently not automatically pay able. Our colleagues from the accounting records must currently make payments manually, so it unfortunately comes to delays."

Late several days, no expectation given of when payment will be made. No replies to emails (I got a reply by updating a support ticket from the last two times this happened). Calling by phone gets the voice message "Currently all our lines are busy. We will connect you soon to a customer service agent. You can also write us an email to [9flat's support email address]" a few times for five minutes before cutting the call off.

TO ALL TRAVELERS who are considering booking via this company, 9flats: do not be surprised if you are removed by your host during your stay when the company does not pay the money you gave them.

FüR ALL REISENDEN, die sind der Buchung über diese Firma erwägt, 9flats: seien Sie nicht überrascht sein, wenn Sie von Ihrem Gastgeber während Ihres Aufenthalts entfernt werden, wenn das Unternehmen nicht das Geld, das Sie sie nicht bezahlen gab

To all current and potential 9flats hosts: Please see the several reviews from unpaid hosts and think of how many more there must be who have not written reviews here. They say "Pay-outs will be made on the following business day after the successful check-in of your guest" but this is a lie.

The company does not pay any more the hosts. They do not even reply to the e-mails. In the past a Simon and a Simone answered the mails repeating that the system has a problem although the reservations were made but the hosts were and are not paid. The company must be bankrupted. The hosts should organize a lawsuit.

Attention to all hosts working with Wimdu, Wimdu has been absorbed by 9flats, if you have problems receiving your payments, please write it.

So I can tell to other hosts that the will get paid sooner or later.
And will tell 9 flats that the biggest problem in this issue was NOT PICK UP THE PHONE CALL OR CALL THE HOSTS.
Because everyone start to panic. I will considered continue working with 9flats.com

Good luck everyone
Regards
Yoleitza Mendez

Updated information from October 2016:
I receive a payment email from 9Flats on 10th October and they finally paid us from a booking we had in August.
I am renting an apartment through 9 Flats and we had a booking through them of 2 weeks in Porto, Portugal. The guests arrived and since the end of August we are requesting the payment to be done. The customer support of 9 Flats excuses themselves again and again with the argument of "problems in their payment system" and they don't transfer us the money. The guests departed end of August, they have paid 9 Flats, but we, the hosts and owners of the property, haven't received any money yet, and they owed us more than 1300€ until 10th October.
The waiting time for payment is, still, unacceptable.

They still don't make the payments and they tell stupid excuses. I suspect the company is under serious financial problems.

I had a good time in holyday and little time thinking about the booking.

If you are a host be aware that they are not sending payments.
I am still waiting for a payment and they say it is a technical problem.
They do not answer the phone only send mails
I have just taken my property's off this site

We are having a very bad experience with 9flats. We received some bookings though this website that we have always honored but receive the money from 9FLATS its very very hard.
They are always late with payment, it is a month that I'm waiting for the reservations payment. They only answer that they have a problem with the system and that they don't know when the payment will be settled.
It's crazy, this is causing us a lot of problems, I would not recommend anyone to use this platform to receive reservation.
Very disappointing

nice and confortable.

I would give this co. 0 star if I could, had guests who stayed at my property from Aug 20th-25th and still haven't received any payments. I was told that there's system crash that made them pay hosts manually. Seriously? Not buying that in a minute. Never had this problem with Airbnb. I will pull my listing off from this site and recommend other hosts to do the same, save yourself some trouble.

I tryed to book an apartment with this site, but the host declined the booking. Even thoo the host declined the booking my money was taken from the credit card and reserved. Its now the 15-th day from the decline and my money is still not back. I have contacted support many times and to no good result. Poor costumer service and slow reactions. Woud not recommend.

No problem during booking, no problem after booking, helpful emails before the beginning of the journey: everything better than I expected

i am new in 9flats.com & lots times i need to help & 9flats.com
make good service & fast!!

Choose this company if want to have a good time with no troubles!!!!

Easy, perfect, wonderful apartment - great experience

Second time late, this time over three weeks late. And was only paid after I chased them aggressively. And I was only able to reach them by appending to an old support ticket -- they did not respond to emails.

Something is very wrong with a company that takes a customer's money which they hold in trust on behalf of a service provider and then does not pay it out as they have contractually agreed.

TRAVELERS: Please use airbnb or HomeAway or another service. YOU CAN GET KICKED OUT of your accommodation by a host who has not been paid.

TRAVELERS : Bitte verwenden Sie airbnb oder HomeAway oder einen anderen Service. Sie bekommen können Ihre Unterkunft durch einen Host gekickt WHO nicht bezahlt wurde.

AVOID ANY APARTMENTS WHICH CARL RISBERG OWNS!

A group of 4 we booked a flat for use in May (St Stephen's Gardens, W2) - so far so good - it seemed lovely from the pictures. However on the morning we were due to travel the host phoned to advise there had been an infestation and he had moved us to another flat (Elsham Road, W14). On arrival the alternative accommodation was not suitable for our needs - the main reasons we booked original apartment include: ensuite to main bedroom (not available in replacement flat), twin beds in bedroom 2 (replaced with a large single bed), no sofa bed (simply 2 rickety camp beds), distance to Paddington Station (which was more than doubled with alternative accommodation). Also Elsham Road flat was rather worse for wear eg furniture was cheap and some of it fell apart when used, decor was tatty and curtains in both bedrooms did not close properly.

Despite many attempts to contact the host to negotiate a discount still no progress - he was easy to contact prior to the visit, but has gone to ground since. (Our error was not to have contacted 9flats on arrival at the inferior flat as they could then have assisted us.)

Have subsequently found numerous reviews for Mr Risberg's properties on other websites with similar stories to tell!