I was decieved by a person called FRANCESCA PICCIN, who made me pay for renting "her" fake apartment through a 9flats.com form!!! After "she" convienced me that 9flats.com is a trusted company, I... See more
Company replied
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See what reviewers are saying
good alternative to other holiday apartment site but the payment methods steps were confusing. Then when I emailed to enquired the response was fast though could be clearer on the website. (we wanted... See more
I found an apartment and the land lady named Maria Felicia Toscano told me to pay €750 (including security deposit) to 9 flats using bank transfer so that they could act as a neutral agent and transfe... See more
We spent a week in this apartment. Can't imagine more convenient and authentic location. Everything was as described in the site. Facilities are very good - you have all you need and you feel at... See more
Company details
Information provided by various external sources
9flats is a global marketplace for private renting of living space which makes travelling and staying overnight unique. Anybody can offer or rent an apartment, room or house across the globe. It is our objective to make travelling more individual, convenient and affordable.
Contact info
Hongkongstr. 7, 20457, Hamburg
- +49-30-983216799
- support@9flats.com
- 9flats.com
I booked an apartment and got the…
I booked an apartment and got the booking confirmation. After I tried twice in vain to contact the host via email, it turned out that the apartment was not bookable. The alternatives offered did not match my search criteria.
23 March 2018
Unprompted review
This in not the company you want to trust with your reservation
If you don't want to worry about your reservation being available when you arrive then DO NOT USE 9 FLATS. On February 5, 2018 we booked a two bedroom apartment in Melbourne from February 22 to February 27. On February 20 we received an e-mail reminding us our stay was soon and to print out all the documents. At 6 pm February 22 we arrived at the apartment but no one was there to give us entry. We called the phone number on the reservation and was informed the unit was not available because it had been sold! (Really don't believe that) They said they could not help us and we would have to find other accommodations on our own a, needless to say, we paid a lot more because we had less choice. 9 Flats told us they have no control over the owners of these apartments however they have a responsibility to customers to ensure they are dealing with trustworthy clients. We received our money back less $ 18.06 not sure why the difference but it cost us so much more in stress, the new accommodation, and time calling to try and get them to work with us. That's not how you should be spending time on vacation.
21 March 2018
Unprompted review
not easy to navigate on the website map
It's difficult on your website to choose a flat. When you want to go back from the flat to the rest of the selection you have zoom another time to select the area insted of coming back on the area selection
20 March 2018
Unprompted review
Apartment owner tried to cheat me by…
Apartment owner tried to cheat me by indicating a false location in Amsterdam. Until now nobody from 9flats came back to me or give a sign than my complaint was heard.
Very bad experience.
16 March 2018
Unprompted review
Reply from 9flats.com
Dear Beate,
actually you've been alerted that the booking was cancelled and that the fully refund was already issued.
As you could have easily checked, we promptly removed both property and host account since our security department discovered the issue.
this kind of stuff, even if really annoying, could happen. Important is that the customer is not losing any cents and get notice in time.
In your case your booking has been cancelled few hours after it was accepted and that time was due to our investigation.
Kind regards,
Dont use it!!!
Very BAD, I was booked apart in Barcelona, the block my money, cancel my booking!!! I dont know how people work with this BAD website
6 February 2018
Unprompted review
In this single case I was more than …
In this single case I was more than satisfied with your services.
30 January 2018
Unprompted review
This website provides useful …
This website provides useful information when you need to find places to stay when you are going to Europe, 5 stars! Thumb up.
26 January 2018
Unprompted review
Left hand doesn't talk to the right hand
I don't understand why the owner reserved the date for us specifically and the website allowed someone else booked those same date. What's the point when I had to connect to the owner and the site can get around a contractual negotiation between two parties on the rental agreement and rented it to a third party. Not trust worthy.
19 January 2018
Unprompted review
Reply from 9flats.com
Dear Erikakh,
actually it is not clear what you mean. As per your knowledge, you made a request which was accepted and therefore you have the booking.
Indeed if you log into your account you will see it.
Could you please let us know what are you referring to?
Kind regards,
9flats Team
Nice people and very central
10 January 2018
Unprompted review
My account was suspended
My account was suspended
I lost all the money and could not move into the apartment
Do not use this site for booking
9 January 2018
Unprompted review
Easy access
Easy access, clear and straight rules, quick reply.
Would be nice to know in advance that there might be taxes added.
3 January 2018
Unprompted review
Excellent place
Excellent place, very comfy and nice!
Highy recommanded!!
1 January 2018
Unprompted review
Great experience
Great experience. Will book my next trip with them again. Maybe time for Rome :-)
14 December 2017
Unprompted review
Good selection of properties with full …
Good selection of properties with full description including surrounding amenities. Slight problem with initial booking process but was resolved.
11 December 2017
Unprompted review
Got charged And property not available. Back to airbnb
Got charged And property was not available
5 December 2017
Unprompted review
Reply from 9flats.com
Dear Manuel,
thank you for writing.
As you probably know, it is the host who can decide for cancelling a booking and not 9flats
You got charged since it is the way it works (we do charge guest as soon as a request is accepted) but you also got refunded at the very same time the host cancelled the booking.
Even if this kind of events shouldn't happen, sometimes they happen but it is not 9flats decision, it is always the host who make it.
For sure it is sad and we understand your point of view but you cannot blame 9flats for it.
9flats.com
Dzielna, Warsaw
Smooth and easy booking. Good selection of rental apartments. Our apartment was excellent.
23 October 2017
Unprompted review
It was a terrible experience
Booking was cancelled a day before, my refound isn’t yet returned
17 October 2017
Unprompted review
Reply from 9flats.com
Dear Angeliva,
thank you for writing.
We are very sad for what happened.
We understand what does it mean having a cancellation like you had but you cannot blame us. Indeed our goal is to keep bookings and not to cancel them. The host acted very bad, for sure, but we were clear and professional, as usual
The fully refund has been issued in "real time", at the very same moment that the booking has been cancelled by the host. Normally bank takes couple of days to let money be available again. It is not our fault, neither we kept your money one minute more than the due time.
Kind regards,
9flats.com
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