Was initially sold a bike that was a little too small for me. I bought it online and the store was so busy thay the team member didn't check for my use. I rang back and Adrian was amazing. Asked me to... See more
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Bike is great, order process was smooth, bike was not ready and checked over upon collection though.
Company replied
The assistant went of his way to dig out from back of house a cheap plastic gizmo for removing the bottom bracket on my bike. Great service.
Company replied
Ordered items with Click & Collect. Chose this store as they were saying they had in stock & let me order. Was a 40 minute drive to collect, got there to find they wrongly packed the order & only ha... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
307 Stock Road, 6163, O'Connor, WA, Australia
- (08) 6317 9538
4.6
Excellent
76 reviews
Hasn’t replied to negative reviews
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Great service
The assistant went of his way to dig out from back of house a cheap plastic gizmo for removing the bottom bracket on my bike. Great service.
21 April 2023
Reply from 99 Bikes - O'Connor
Thank you for the review Pete!
Happy riding!
Great Service at this store
Great Service at this store. Sorted out a servicing issue with my bike that was caused by another store and did it promptly and with a smile. I have also returned items which they accept without question which is reassuring if you are not satisfied with a purchase. I have always received excellent service from the staff at this branch.
5 April 2023
Reply from 99 Bikes - O'Connor
Thank you for the review Ross!
We are glad you like our O'Connor team!
Happy riding!
Bike is great
Bike is great, order process was smooth, bike was not ready and checked over upon collection though.
14 March 2023
Reply from 99 Bikes - O'Connor
Thank you for the review!
Generally our team will perform 3 safety checks on your bike, the last being as we hand over the bike!
We hope you love your new bike!
Great Service by the team at O’Connor
Transparency with great value for money. Super quick service. Highly recommend
11 February 2023
The most memorable part of my…
The most memorable part of my experience was the very thorough hand over of my new bike. The service technician checked everything was working before we left the store, and the young gentleman who served me offered a very thorough step-by-step walk through of how to best look after my new bike and keep it working long into the future.
21 December 2022
Excellent customer service… high sense…
Excellent customer service… high sense of community and very helpful
13 January 2023
Unprompted review
Was initially sold a bike that was a…
Was initially sold a bike that was a little too small for me. I bought it online and the store was so busy thay the team member didn't check for my use. I rang back and Adrian was amazing. Asked me to shoot back in and sold me a ripper bike.
25 November 2022
Great service
26 November 2022
Knowledgeable friendly staff
Knowledgeable friendly staff. Goods ordered arrived on time.
3 November 2022
Kids Norco Bike
Ordered online and picked up at 99 Bikes O’Connor in Perth. The team there went over and above to make sure everything was perfect. Great Experience thank you.
7 October 2022
Ordering helmet
I ordered a helmet for delivery to my local store. I wanted to take advantage of the sale. It only took a few days to come over from Eastern States and the store called me when it was in. Seamless and professional service, great price.
14 September 2022
Reply from 99 Bikes - O'Connor
Thanks James,
I'm so glad the team could help out!
We can't wait to see you in store again soon.
Happy riding!
Top points to the O'Connor store
Preordered and purchased 2 Cube Stereo Hybrid 140 e-bikes from the O'Connor store and could not be more happier with the service. Tried preordering through a different store and had no luck. Tried O'Connor store and Adrian was quick to answer any questions and start the preordering process. Over the phone and then in person, I dealt with Brett who was excellent. Very happy with the whole process and would highly recommend the O'Connor store.
20 August 2022
Unprompted review
Reply from 99 Bikes - O'Connor
Thank you so much for the awesome review Phil. Enjoy the new bikes.
gloves fell apart after 2 uses
29 June 2022
Reply from 99 Bikes - O'Connor
Really sorry to hear that your gloves haven't performed to standard.
You can definitely return them to your local store so our team can see what's happened and get them replaced for you if they are a valid warranty case. Otherwise please email us on help@99bikes.com.au if you aren't near a store, and we can help get these sent back to our warehouse and replaced.
good service
good service. easy to check online stock and know its there before going to store.
friendly & efficient service instore.
27 June 2022
Reply from 99 Bikes - O'Connor
Hi Nick,
Thank you for your review. We are so pleased to hear that your experience with us has been so easy and cruisy. We look forward to seeing you back in store again soon :)
We only use 99 bikes for my kids bikes…
We only use 99 bikes for my kids bikes and spares.
Always look after us and nothing is to much trouble
Cheers
10 June 2022
Reply from 99 Bikes - O'Connor
Thanks Nolan!
Online purchase
Ordered a helmet which was picked up for me. Process was easy and efficient
2 May 2022
Reply from 99 Bikes - O'Connor
Hi Wendy,
Thank you for your review. Glad to hear that it was such a smooth process for you :)
Dropped my TT bike into the store to…
Dropped my TT bike into the store to get the gears tuned(micro adjust). Johan at O’Connor store did an excellent job, he also adjusted my brakes. He very professional and I would have no hesitation is bringing my bike back to johan or recommending others.
Please inform Johan of an excellent job as this should not go un noticed.
29 March 2022
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