99 Bikes - Mandurah Reviews 13

TrustScore 4.5 out of 5

4.4

Pinjarra Road 80, 6210 Mandurah, Western Australia, AU


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Rated 5 out of 5 stars

One of the friendliest and helpful bike staff/ store I come across. Although on thus occasion my wife bought a brand that they dud not stock there was no pressurised selling. They put t h e customers... See more

Rated 4 out of 5 stars

The online shop was easy to use though the bike carrier couldn't be posted. Fortunately I was travelling to a store location the week after so I arranged to collecte it. The store was also helpful in... See more

Company replied

Rated 5 out of 5 stars

Estelle was extremely helpful with the delivery and set up of the bike. Made suitable adjustments to the bike for ease of riding. Explained the operation and functions of the E-Bike and answered our... See more

Company replied


Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Contact info

  • Pinjarra Road 80, 6210, Mandurah, Western Australia, Australia

4.4

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

One of the friendliest and helpful bike…

One of the friendliest and helpful bike staff/ store I come across. Although on thus occasion my wife bought a brand that they dud not stock there was no pressurised selling. They put t h e customers needs first !!!!
Well done indeed

22 December 2024
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with the service i…

I am extremely happy with the service i receive from 99 bikes every time i deal with them. I have bought a few bikes from 99, and they are always excellent quality. The staff are always a pleasure to deal with and really connect on a level of service you don't seem to get at other bike shops.

30 May 2023
99 Bikes - Mandurah logo

Reply from 99 Bikes - Mandurah

Thank you so much for the great review!

Rated 5 out of 5 stars

Buying the bike at 99 bikes online was…

Buying the bike at 99 bikes online was super quick and easy,
I was lucky enough to go ins tore to check it out and they advised the size I needed and I chose click and collect and the bike was made for me.
In terms of the bike- it is super light compared to my previous cruiser bike, comfortable seat and overall a nice a smooth ride.

12 May 2023
99 Bikes - Mandurah logo

Reply from 99 Bikes - Mandurah

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon for your first free service.
Happy riding!

Rated 5 out of 5 stars

Pedal Titan E-MTB

Estelle was extremely helpful with the delivery and set up of the bike. Made suitable adjustments to the bike for ease of riding. Explained the operation and functions of the E-Bike and answered our questions about the bike.
Estelle was prompt with text messages regarding the availability and the pick up of the bike, as we were coming from regional area to pick up the bike.

21 April 2023
99 Bikes - Mandurah logo

Reply from 99 Bikes - Mandurah

Hi there,

Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.

We can't wait to see you in store again soon.
Happy riding!

Rated 5 out of 5 stars

Bike lock bracket

My bike was stolen, The insurance company replaced it with a bike lock as part of the assessment but failed to provide its attachment bracket. 99 bikes was able to help out.

21 January 2023
99 Bikes - Mandurah logo

Reply from 99 Bikes - Mandurah

Thank you David!

Rated 5 out of 5 stars

Bought a bike for my son excellent…

Bought a bike for my son excellent service took it back for the free service after 3 weeks and Dave the guy who serviced the bike was very helpful and again excellent service explained things to me in a friendly and easy to understand way,thanks very much guys

17 October 2022
Rated 4 out of 5 stars

Helpful

The online shop was easy to use though the bike carrier couldn't be posted. Fortunately I was travelling to a store location the week after so I arranged to collecte it. The store was also helpful in ensuring I had purchased the right product for our bike

19 August 2022
99 Bikes - Mandurah logo

Reply from 99 Bikes - Mandurah

Thanks Linda,
 
I am very sorry for the hassle with the availability online, however I'm glad the store could help out!
We can't wait to see you in store again soon.
 
Have a great week!

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