The bike has performed well aside from the initial setup. All settings initially were at minimums. Supplied hand grips were very uncomfortable. The seat came loose while I was riding. A far cry from... See more
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easy on line purchase process, backed by in store assistance , which made the collection from another store a simple process that saved me time.
Used click and collect for my order. Staff were friendly over the phone and transaction was smooth and professional. Good quality items. Happy customer
Company replied
Ordered helmet and gloves 25/8 still haven’t received them they were in stock Canberra store thinking they would be sent from there to Queanbeyan yet they come from Queansland and look like they haven... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
153 Newcastle Street, 2609, Fyshwick, ACT, Australia
- (02) 5134 2917
2.1
Poor
80 reviews
Hasn’t replied to negative reviews
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friendly staff and quick service
18 July 2023
The staff were ever so helpful and…
The staff were ever so helpful and knowledgeable. Friendly and accomodating. 10/10
25 May 2023
Reply from 99 Bikes - Fyshwick
Thank you for the great review!
Used click and collect for my order
Used click and collect for my order. Staff were friendly over the phone and transaction was smooth and professional. Good quality items. Happy customer
29 April 2023
Reply from 99 Bikes - Fyshwick
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
I clicked and collected.
I clicked and collected.
Super fast - got a phone call about minutes after ordering.
Great experience.
30 March 2023
Reply from 99 Bikes - Fyshwick
Thank you for the great review!
Poor start but now good
The bike has performed well aside from the initial setup. All settings initially were at minimums. Supplied hand grips were very uncomfortable. The seat came loose while I was riding. A far cry from the perfect first ride alluded to in the advertising.
After extensive adjustment by me of all but the gears, the bike is now very comfortable
27 February 2023
Reply from 99 Bikes - Fyshwick
Hi Denis,
Thank you for the review!
Apologies for the poor setup, but we are glad you are enjoying your bike!
Happy riding!
Ryan @ Fyshwick was so informative &…
Ryan @ Fyshwick was so informative & encouraging to my 12yr old son.
Ryan was very patient with me & my dozen questions on AfterPay
18 January 2023
Reply from 99 Bikes - Fyshwick
Thank you Terri!
Best Bike Shop team.
The team took extra time to sort out my order AND went above and beyond and delivered it to my home.
12 January 2023
easy on line purchase process
easy on line purchase process, backed by in store assistance , which made the collection from another store a simple process that saved me time.
18 December 2022
Friendly staff that were really helpful…
Friendly staff that were really helpful and nothing was too much trouble.
6 November 2022
Great service and good price
Great service and good price. Friendly staff willing to provide customer service.
10 September 2022
Reply from 99 Bikes - Fyshwick
Thanks Garry,
I'm so glad the team could help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Good service how ever after the so…
Good service how ever after the so called safety check they do I found the front wheel lose
30 July 2022
Excellent service
Excellent service. Click and Collect item was missing, staff responded to email straight away and ensured item was available immediately. Always helpful staff, friendly and knowledgeable.
11 July 2022
Reply from 99 Bikes - Fyshwick
Thanks Michelle,
I am very sorry to hear there was originally an item missing! I am however glad to hear the team were able to help out and rectify this for you immediately.
If there was anything we can do to assist please do not hesitate to ask.
Have a great week!
Fantastic and helpful service
Fantastic and helpful service. Great products at reasonable prices. Very happy
5 July 2022
Reply from 99 Bikes - Fyshwick
Thanks for the amazing review!
I chose the wrong bike for my daughter…
I chose the wrong bike for my daughter at first, but it was very easy to exchange it for the right one. Buying from the website was easy (initial mistake was my own fault).
30 April 2022
Reply from 99 Bikes - Fyshwick
Thanks Clint, we're glad your daughter is now on the right bike! Hope to see you both again soon.
Ordered click and collect for a set of…
Ordered click and collect for a set of lights. Quick service and had the call within 30min that order was ready. Served with a smile when collected as well.
2 April 2022
Cameron was amazing
Cameron was amazing. All we did was pick up an order but Cameron was great. Ran through everything and let us know what we need.
9 March 2022
Helpful and knowledgeable staff
23 February 2022
Excellent
Excellent - my model was in stock, seamless pickup, did a test of the bike, was given the warranty and helped to load it into my car! very much enjoyed my experience - this was my second purchase and would use 99 bikes again if i need a new bike or accessories!
13 February 2022
Helmet ordered online and was available…
Helmet ordered online and was available for timely pickup.Good service.
7 January 2022
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