Bought a merida 8000, very nice bike, had a few problems . Still have a few problems and a few more because 99 bikes is of no use, except for Patrick. Basic warranty is to look it up on the internet o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Few things for improvement Took longer than expected to wait for item to arrive in store for pickup Packaging of rack was just bubble wrap and no instructions or guideline When brought back in st... See more
Company replied
In a word "Lucie". She was very courteous and professional when I took my bike in for a service. She explained, in simple terms, what was required. The service was completed on time. Overall, I... See more
Company replied
Appropriate communication for click and collect orders. All my questions were answered by staff over the phone.
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
114 Whitehorse Road, 3130, Blackburn, VIC, Australia
- (03) 8814 7615
2.7
Poor
190 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go some where else.
Bought a merida 8000, very nice bike, had a few problems . Still have a few problems and a few more because 99 bikes is of no use, except for Patrick. Basic warranty is to look it up on the internet or leave it for a week. Sent them a email a week ago and have not heard a word. Take your money some where else I will
12 January 2026
Unprompted review
In a word "Lucie"
In a word "Lucie". She was very courteous and professional when I took my bike in for a service. She explained, in simple terms, what was required. The service was completed on time. Overall, I have found 99Bikes to be a very good shop to deal with.
I have already recommended them to some of my riding colleagues.
21 March 2023
Reply from 99 Bikes - Blackburn
Thank you for the review Dennis!
Reply from 99 Bikes - Blackburn
Hi James!
Thank you for the review!
Few things for improvement
Few things for improvement
Took longer than expected to wait for item to arrive in store for pickup
Packaging of rack was just bubble wrap and no instructions or guideline
When brought back in store to return or exchange, customer service to help seemed uninterested in helping out help resolve/suggest how
Glad they suggested try asking workshop but workshop staff too preoccupied with another customer when extra staff behind desk could at least ask what my issue was or at least say we won't be long
When I was given service, glad they helped but wasn't able to solve and didn't really suggest how to solve
10 February 2023
Reply from 99 Bikes - Blackburn
Thanks for your review and feedback. This is appreciated and we are sorry for the less than perfect experience you've had. We'll take your comments on board for the future.
Reply from 99 Bikes - Blackburn
Thank you Jason!
Reply from 99 Bikes - Blackburn
Hi Duane,
Thank you for the review!
Enjoy!
Waited and still waiting
Waited and still waiting. Either increase your staff or manners.
Not sure why i came to this shop!
4 January 2023
Unprompted review
Best experience for a mumma and child…
Best experience for a mumma and child at Blackburn. Thank you!
30 December 2022
The great employees
7 December 2022
Appropriate communication for click and…
Appropriate communication for click and collect orders. All my questions were answered by staff over the phone.
22 November 2022
Staff member was really helpful
Staff member was really helpful, polite and efficient.
5 December 2022
Products on the shelf at a competitive…
Products on the shelf at a competitive price, with great advice.
29 November 2022
Hong at 99 Bikes Blackburn - amazing knowledge and service
Hong at 99 Bikes Blackburn was absolutely amazing - going above and beyond to solve my issue. Initial part i ordered on line did not fit. Hong then said leave it with me - he researched and sourced the right part for me.
28 October 2022
Unprompted review
Reply from 99 Bikes - Blackburn
Thanks Hugh!
Have a great week!
Merida Speeder 100
When I ordered a packrack with the bike I expected it to be installed when I collected the bike. It was not and I had to wait four days for parts for installation to arrive from another branch. The bike does a good job at its price point and even better when the 2021 model was 40% off the price of the 2022 model!
12 September 2022
Reply from 99 Bikes - Blackburn
Hi Mike,
Thank you for your review, I am sorry you had a less than satisfying experience with us recently and we would love an opportunity to turn this around for you. I have passed this on to the team in store and someone will be in touch with you shortly.
Return of unsuitable bikePurchased an e bike for my wife but…
Purchased an e bike for my wife but unfortunately it was not suitable for her. 99 bikes were true to their word and I was able to return the bike without any issues at all. Customer support was fantastic and most understanding in our situation.
8 July 2022
Reply from 99 Bikes - Blackburn
Thanks for the great feedback!
Reply from 99 Bikes - Blackburn
Cheers for the great feedback!
Responsive and professional staff
15 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.