Aaron and Rusty delivered the couch in speedy fashion. Their white glove service was impeccable and they didn’t leave a single box after the couch was set up. Nick’s top tier service at the West Holly... See more
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7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, adjustable back cushion firmness, microplastics-free fabrics, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more. Try out the modular sofas in person at our appointment-only showrooms located in Los Angeles, Orange County, San Francisco, Las Vegas, and Houston. During your showroom appointment, you'll be able to try out our modular sofa, get a product demo on all its functional features, and explore all of your fabric options.
820 N Fairfax, 90046, Los Angeles, United States
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5 Star experience from start to finish. William helped me lay out the design for my living room which looks perfect. The company was fantastic about holding my furniture a week until my construction was finished. The white glove delivery service was just that seamless and the guys were great absolutely great.

Reply from 7th Avenue
Adrian and Alex were super respectful, thorough, and fast when setting up our new couch. We are excited to finally have a super comfy couch in our home for years to come. Thanks, Adrian and Alex for making the set up a breeze!

Reply from 7th Avenue
Had a great experience with Eddy and Justice on their white glove delivery.

Reply from 7th Avenue
Can’t say enough good things about my experience buying from 7th avenue. Stefanie was incredible both in the show room and with troubleshooting my couch when it ended up being maybe slightly too big.
Aaron and Alex are the real stars. Totally professional and jovial, they were awesome at setting the couch up and making recommendations as to layout and possible changes should I want to do an exchange.

Reply from 7th Avenue
Jay and Eddy were phenomenal! They handled my new couch with exceptional care and assembled it in a timely manner - way faster than I would have. This was definitely a white glove experience, would recommend!!

Reply from 7th Avenue
I love my new couch and the white glove service was worth the money. They set up my couch and ottoman quickly and it looks great!

Reply from 7th Avenue
White glove service. Guys came and unboxed, assembled and clean up after themselves in about an hour. Also, even vacummed and steamed the couch. 5 star service and response. Thread was missing on a cover and they sent it via FedEx on the spot. Highly recommend!

Reply from 7th Avenue
From the moment I placed my order with Josh to the final delivery with Eddie and Justice, 7th Avenue’s customer service exceeded all expectations. The staff was incredibly helpful, responsive, and genuinely cared about making sure everything went smoothly.
It's rare to find a company that combines great products with such outstanding service. I LOVE my new couch!
I highly recommend 7th Avenue to anyone looking for stylish furniture and a customer-first experience.

Reply from 7th Avenue
The entire experience was 5 stars across the board from start to finish. Stephanie was so helpful and knowledgable in the showroom; she took the time to walk us through all of our options and answered everyone of our questions and concerns. The delivery team was punctual, courteous and even took the time to steam our entire sofa after they e=finished setting it up. Wow, now that's service!

Reply from 7th Avenue
Let me start by saying Lauren Taylor (design/sales consultant) did an amazing job with the design and correct configuration of my sectional and that it would be a perfect fit for my space. She helped ease my anxiety about making such huge investment without actually being there in person. Her patience and effort throughout the early stages of my order, and her willingness to go above and beyond to ensure I was happy with the end product, truly impressed me.
I chose the 7th Avenue Modular Sofa in Sand Beige velvet, this sofa with extra deep cushions configured as a 4-seat sofa with two additional seats and an ottoman is more than I imagined it was love at first sight. The velvet is sumptuous and the sand beige tone is a super sexy color being so incredibly versatile, giving my space a warm, modern feel that is so me. The extra-deep cushions are perfect for lounging yet maintain shape for everyday use, and the modular design makes rearranging for entertaining easy. The color reads beautifully in natural light and pairs well with evolving décor.
Last, but not least, Page, a head supervisor in the customer support department, played a very crucial part in ensuring that all my concerns were addressed promptly and that every detail was taken care of. Her exceptional efforts convinced me that I would definitely become a repeat customer.
Overall, I wholeheartedly recommend 7th Avenue and their amazing staff. I give them a perfect score of 10 out of 10!
K.Stokes

Reply from 7th Avenue
Aaron and Alex did an amazing job assembling and setting up the couch. They took their time. A lot of attention to details - washed hands before putting on the velvet covers, laying plastic on the ground so the couch never touched the floors, fluffed seats/pillows. Excellent service.

Reply from 7th Avenue
Justice and Eddie from 7th Avenue delivered an absolutely first-class experience with my recent couch changeover. They arrived right on time, were polite and respectful from start to finish, and worked in complete unison — truly hand in glove. Their efficiency and professionalism turned what could have been a stressful day into a smooth, seamless process.
The result is a brand-new couch that has completely transformed my space. Everything was handled with such care and precision that I could just sit back and enjoy the upgrade. It was clear that Justice and Eddie take pride n ur juju ughin their work, and that pride shows in the flawless outcome.
And of course, the Princes of Potrero Hill — my cats, Frank and Sam — have already given their royal approval by claiming it as their new throne. Thanks to Justice and Eddie, I couldn’t be happier with both the service and the result. Highly recommend!

Reply from 7th Avenue
Such a seamless experience. The guys are so proficient and made the experience so nice. 10/10 ⭐️⭐️⭐️⭐️⭐️

Reply from 7th Avenue
Delivery experience 10/10 with Aaron and Alex can be definitely called the A-team , respectful polite and professional with a positive attitude with the whole setup , even with before assembling everything they vacuum around my floor as they started that was amazing , as everything was done they made sure it was in the right spot where I wanted the couch ! Thank you to the whole 7th Avenue team all around

Reply from 7th Avenue
Truly the best delivery experience: Aaron and Alex were so kind, so professional and so careful with the installation. They even steamed my couch so it would look perfect! They moved it to the perfect spot and took away all of the packaging

Reply from 7th Avenue
Alex and Aaron provided our delivery for storage base upgrades and did a phenomenal job. I really appreciated that from the beginning, they asked if we would like them to wear shoe covers and showed incredible care in their set up. They were able to efficiently set up our new storage bases and left our sectional looking even newer! We already loved our couch and have gotten so many compliments but now with the storage bases it’s even better and we have had nothing but wonderful experiences with everyone we’ve encountered - the West Hollywood showroom, delivery teams each time, and correspondence via email with the support team. Great service and would highly recommend over and over again.

Reply from 7th Avenue
Gabe and Camilo just delivered our new couch - they arrived right on schedule and took great care assembling everything, showing us how to connect/disconnect the pieces if needed, and how to add firmness to the pillows. They were friendly and efficient. The experience with this brand has been so positive from start to finish. So excited about our new furniture!

Reply from 7th Avenue
Great service and very professional

Reply from 7th Avenue
I had my new deep ottoman with storage delivered today. The delivery team was quick, friendly and professional. My new ottoman with storage is perfect. It fits a ton of blankets.

Reply from 7th Avenue
I'm always a little worried when it comes to furniture delivery/ assembly because I have four curious and playful cats. I wanted to give a special shout out to Robert and Eddie, my delivery team, who did a phenomenal job from start to finish. They arrived on time, worked on switching my couch covers, cleaned under and around where my sectional is placed and dealt with my cats who wanted to be apart of the assembly experience. They are also just kind and friendly people who believe in the quality of 7th Avenue couches and covers, which is the best assurance as a consumer. I'm so glad this delivery service is now an option for 7th Avenue -- could not recommend it more.

Reply from 7th Avenue
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