The shoes are of really great quality especially since it’s difficult to find lamb leather shoes or heels. However I ordered number 9 and technically that should be size 40 but I received 41 so it was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would give this company NEGATIVE 100,000 stars if I could, and I want everyone to be aware of how this company can scam you with their terrible-quality shoes. First of all, they sent me defective s... See more
Company replied
Shoes were exactly as expected. Perfect fit, very comfortable. I wore them on 2 occasions and received compliments both times. Shipping was fast! I ordered 2 pair each due to sizing concerns and 7o... See more
Company replied
Well. They said free shipping upon spending a certain amount. I did spent enough to get free shipping. But when my shoes were delivered, the delivery guy from 中通 (yea, they sent the parcel from China... See more
Company replied
Company details
Written by the company
7or9 was born from the passion of two women who were relentless in their pursuit of the perfect balance between beauty and comfort in high heels. Our mission is to create a sense of freedom and comfort for modern women.
Contact info
SHOP 185 G/F HANG WAI IND CTRNO 6 KIN TAI ST TUEN MUNNT, 999077, Hongkong, Hong Kong
- support@7or9.com
- 7or9.com
3.4
Average
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
I have been trying to return shoes and…
I have been trying to return shoes and hae contacted you and there is no response
7 January 2025
Not responding to return requests
I want to return shoes that hurt me. It has been 4 days, and they haven't responded to my 3 return requests.
20 December 2024
Unprompted review
The general request for a Return Label…
The general request for a Return Label was confirmed promptly. I have returned package as of today and expect that my VISA credit will be forthcoming once item is received back to vendor.
19 December 2024
Unprompted review
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
The shoes are very comfortable and warm
28 November 2024
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Was a bit skeptical but now a beyond satisfied customer
Shoes were exactly as expected. Perfect fit, very comfortable. I wore them on 2 occasions and received compliments both times. Shipping was fast! I ordered 2 pair each due to sizing concerns and 7or9 accepted my returns immediately and credited my account promptly. I can confidently say - they fit true to size. I am a 37 and that is what fit perfectly. I found 7or9 via a Youtuber and was a bit skeptical but anyone reading this can be confident.
24 November 2024
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
hard to return
I want to return one pair of shoes, and I sent request email but no response at all.
2 November 2024
Reply from 7or9
Hi there,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Our team operates during business days, and while we were unavailable over the weekend, we promptly processed your return request as soon as we resumed work. Your satisfaction is our priority, and we appreciate your understanding. If you have any further concerns or questions, please don’t hesitate to contact us. We’re here to help!
Best,
7or9
Reply from 7or9
Hi there,
Thank you for your feedback regarding the sizing of your shoes. We’re sorry to hear that the size didn’t work out as expected. To help ensure the best fit, we recommend referring to our detailed size chart before making a purchase. It provides measurements and guidance to assist in selecting the most accurate size. If you’d like assistance with an exchange or have any other questions, our customer support team is here to help. We appreciate your input and look forward to assisting you!
Best,
7or9
Love these beautiful
Love these beautiful, comfortable shoes. They arrived in about a week.
20 October 2024
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
I didn’t receive my order items yet but…
I didn’t receive my order items yet but your survey form seems very odd.
No updates received since I raised my concern on my paid order.
21 October 2024
Reply from 7or9
Hi there,
Thank you for reaching out and sharing your concern. We understand how important it is to receive your order in a timely manner, and we're here to help. Please note that our standard shipping time is 7-15 business days. If your order is still within this timeframe, it may be on its way. However, if it has surpassed this period, please let us know, and our team will look into it immediately. Thank you for your patience, and we look forward to ensuring your order arrives soon!
Best regards,
7or9
These shoes are defective,I’m not happy withpurchase
When I received the shoes, they had scratched on them..
9 October 2024
Reply from 7or9
Hi there,
Thank you for bringing this to our attention. We apologize for the scratch on your shoes, as we strive to deliver products in perfect condition. Our team has already reached out to you directly to offer assistance in resolving this issue, and we look forward to hearing back from you. Please know that we are here to help and ensure your satisfaction. Thank you for your patience and understanding!
Best regards,
7or9
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
Don't order from them
I work as a fashion influencer, and 7or9 shoes approached me for a collaboration. I agreed to their terms and did an influencer collaboration with them. After they approved the content, and after I went live, they ignored my emails and to this day have not paid me. They ignore all the emails and messages I left them ever since, and I can't believe the level of unprofessionalism they have. Stay away from them.
28 October 2024
Unprompted review
Reply from 7or9
Hi there,
Thank you for your feedback regarding the unpaid commission. We appreciate your patience in this matter. Our support team responded promptly to your request and ensured that the issue was addressed within 24 hours. We value our collaboration and are committed to resolving any concerns as quickly as possible. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for your understanding!
Best regards,
7or9
I ordered size 8 shoes, but I received size 9
I ordered size 8 shoes, but I received size 9. Size 9 is too long for me to wear. I emailed the customer service, but nobody respond. It is very bad service.
14 October 2024
Reply from 7or9
Hi there,
We’re very sorry for any inconvenience caused. As soon as we received your email, we promptly responded to assist you. However, we noticed in your recent message that it seems our response may not have reached you. Could you please check your spam or junk mail folder just in case?
We’re very eager to process your refund quickly, but we’ll need your cooperation and response to move forward. Looking forward to hearing back from you soon!
Best regards,
7or9
Reply from 7or9
Hi there,
We’re very sorry for any inconvenience caused. As soon as we received your email, we promptly responded to assist you. We apologize for any inconvenience you encountered with our return process, as we aim to make it as smooth as possible. We appreciate your feedback and are actively working on refining our system to better serve our valued customers like you. Please feel free to reach out directly to our customer support team, who will gladly assist you with any specific issues or questions about returns. Thank you for giving us the opportunity to improve!
Best regards,
7or9
I have bought multiple pairs of shoes…
I have bought multiple pairs of shoes from 7or9, I generally like the quality, but the sizing is a bit of problem, for the several pairs of 7or9 I own, I wear either size 6.5 or 6. Services have been good in the past when I needed to exchange, but this time I have emailed then requesting an exchange 4 times, left message on this website, but still no response, I am quite upset and don’t know what’s going on. I am trying different ways to reach them. Just a quick update that they have responded to me and resolved the issue.
19 August 2024
Reply from 7or9
Thank you for bringing this to our attention. We sincerely apologize for the delays caused by our email system issues. We understand how frustrating this can be and appreciate your patience during this time.
We're pleased to let you know that the problem has been resolved, and we’ve sent you a follow-up email with the necessary information. We take full responsibility for any inconvenience this has caused and hope our solution meets your expectations.
Please feel free to reply to our email with any further questions or concerns. We value your feedback and are here to help.
The shoes are comfortable and the…
The shoes are comfortable and the service is good! Thanks.
29 August 2024
Reply from 7or9
Thank you so much for your trust and support in 7or9! Your positive feedback will stimulate our spirits and then create more cozy shoes. ❤️ We sincerely wish you a happy life and all the best!
No response to return requests sent three times! 9 days past.
I sent email three times in the past 9 days regarding to a return application/request. But no reply so far!
30 August 2024
Reply from 7or9
Thank you for bringing this to our attention. We sincerely apologize for the delays caused by our email system issues. We understand how frustrating this can be and appreciate your patience during this time.
We're pleased to let you know that the problem has been resolved, and we’ve sent you a follow-up email with the necessary information. We take full responsibility for any inconvenience this has caused and hope our solution meets your expectations.
Please feel free to reply to our email with any further questions or concerns. We value your feedback and are here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.