We rented a property through 5 Star …
We rented a property through 5 Star Property Management and were extremely disappointed.
In spite of their website stating that someone would meet us and show us around the property and I had emailed to confirm - no one bothered to meet us or help familiarize us with the property and appliances.
As a result for over an hour my family of babies and very small children were completely stranded and distressed and left outside the property I had paid to rent. If not for our very helpful driver from JamTransfer (whom I strongly recommend and will use again) my family and I would have been sitting on the side of the road with all our luggage. We arrived in a foreign country to find ourselves completely locked out of the property complex and the property..
When we finally managed to get through to someone from 5 Star (the contact phone number they provided was incorrect) they then told us where to find the keys - throughout our stay no one from 5 Star came to apologies or see whether we had settled in.
The information booklet kept at the property was outdated with eg. contact details for restaurants now closed. The instructions on how to operate the Security Gate were completely inaccurate and useless so were the instructions on how to get English speaking channels on the TV.
The process of renting the property and rental payment was quick and easy. Otherwise I would rate this company with 1 Star.
Your response similar to your website is full of inaccuracies and only proves beyond doubt that your company cannot be trusted!
People be warned!
Reply from 5 Star Property Management
Dear Ms Francis
Several points are incorrect in your report.
We are sorry you experienced stress on your arrival.
We sent several emails requesting your contact details prior to your arrival. We waited at the property for you for well past your scheduled arrival time. Due to you failing to supply us with any contact phone numbers we had to email to ask where you were.
We finally had to leave to greet other arriving guests and emailed full instructions on where the apartment key was. Your husband rang on a number we had not been given despite asking repeatedly when you arrived at the property and within 10 minutes you were in the apartment. We told your husband to please call us if you needed anything else and we received no calls from you during your stay.
Kind regards