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See what reviewers are saying

Rated 5 out of 5 stars

My wife loves this lighting piece !!! We just put it up in the house. And we have had several compliments from people coming by !!! Beautiful and nicely put together !!!

Company replied

Rated 4 out of 5 stars

My order took considerably longer than expected, but I received updates to keep me at ease. The pillow I ordered is absolutely beautiful and I’m extremely satisfied. The pillow is a decent size and th... See more

Company replied

Rated 5 out of 5 stars

Several years ago I heard about 54kibo while watching a design show based in South Africa. I signed up for their emails, and when I decided to do a little more redecorating, leaning into the mid cen... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, my first order from 54kibo did not work in the area I had intended. My return experience was simple and easy. I emailed the company regarding returns and an employee named Shane was in... See more

Company replied

Company details

  1. Home Goods Store
  2. Corporate Gift Supplier
  3. Furniture Store
  4. Gift Shop
  5. Lighting Store
  6. Rug Store

Written by the company

Online home decor retailer that offers contemporary African Designs home furnishing products including lighting, rugs, decorative pillows, wall art and gifts for special occassions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great Customer Service

Beautiful products, great customer service/support.

19 June 2024
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Reply from 54kibo.com

Hi Romary
We're thrilled to hear that you appreciate the beauty of our Porcupine Decorative Wall Baskets. Thank you for sharing your thoughts on the product; it means so much to us.

Rated 5 out of 5 stars

I love my handmade piece!

This company makes beautiful wall art! My piece goes well with my current decor and adds a nice touch to my home. Shipping was fast!

16 June 2024
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Reply from 54kibo.com

Hi Regina
We are delighted that you love our Binga Basket Beach Wall Decor. Thank you for sharing how it adds a lovely touch to your beautiful home, and we're glad you enjoyed the fast shipping.

Rated 5 out of 5 stars

What made my experience awesome

What made my experience awesome is the product and the quick delivery. Though I haven’t hung this beautiful light (I’m moving in 2 weeks) I just believe it will be a showstopper addition to our “new” space.

29 May 2024
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Reply from 54kibo.com

Hi Kim
We are delighted that you decided to share a review with your recent experience with us. We want to thank you for trusting 54kibo and we can't agree more when you mentioned that the Woven Modern Dining Room Light will be a showstopper. We can't wait to see the light living up your new space.

Rated 5 out of 5 stars

First order from 54kibo

I have no words for how amazing the 3 Xhosa Women tapestry looks on my wall! It took a while to get the piece but it was worth the wait! Thank you Shane of Team 54kibo for your patience in answering all my questions. I will definitely order from 54kibo again!

28 May 2024
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Reply from 54kibo.com

Hi Alushay
We are thrilled to hear that you are captivated by the beauty of the 3 Xhosa Women Tapestry. This is exactly the kind of feedback we love to receive. Thank you for patiently waiting for the tapestry to arrive, and we're delighted that you had an excellent experience with our customer support team. We look forward to hearing from you again and would love it if you could share a photo of the tapestry in your beautiful home via email.

Rated 5 out of 5 stars

Gorgeous pillows!

Gorgeous pillows!! Absolutely love them!!

30 April 2024
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Reply from 54kibo.com

Hi Vivian
Thank you for sharing your thoughtful review! We're thrilled to hear you love your Bird Modern Coastal Pillow and Multicolor Modern Bird Pillow. We would be delighted to see how you've incorporated them into your home. If you’d like, please share a photo with us at info@54kibo.com. Thank you for being a valued customer!

Rated 4 out of 5 stars

Great Outcome

I ordered my rug near the beginning of the year and it finally arrived this month. Since I am an Ops manager, I am fully aware of delays in the supply chain. Overall, I love my rug.

10 April 2024
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Reply from 54kibo.com

Hi Eric
Thank you so much for being patient with us! We're absolutely thrilled to hear that you're loving your new rug. Your awareness of the supply chain delays and your understanding mean a lot to us, and we're so glad that everything turned out great in the end. We hope your new rug brings a lot of joy and coziness to your home. Thank you again for your support and for being an awesome customer!

Rated 5 out of 5 stars

Beautiful rug

Good service, good product.

10 April 2024
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Reply from 54kibo.com

Hi Amy
We deeply appreciate your thoughtful review. Knowing that you are not only satisfied with the Cypress Mustard Rug but also pleased with the level of customer service provided truly warms our hearts. Thank you!

Rated 4 out of 5 stars

I like the product

I like the product, not in love with it. The picture appeared to have more vibrance

26 March 2024
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Reply from 54kibo.com

Hi Kelli
Thank you for your feedback! We're delighted to hear that you like the product, although we understand that it may not have completely won your heart. As for the picture appearing more vibrant, it's possible that the lighting, setting, or brightness of the device you're using could influence the perception of colors in the image. Please be assured that we always strive to provide accurate representations of our products, but variations may occur due to these factors. If you have any further questions or concerns, please don't hesitate to reach out to us. We would be more than happy to assist you in any way we can. Your satisfaction is our top priority, and we want to make sure that you have a positive experience while using our products.

Rated 5 out of 5 stars

What a great pillow

What a great pillow. So cool and different. Highly recommend.

26 March 2024
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Reply from 54kibo.com

Hi Tony
Thank you so much for your wonderful review of our Lady Navy Throw Pillow. We are delighted to know that you are enjoying it in your beautiful home. The recommendation means so much to us.

Rated 5 out of 5 stars

Absolutely beautiful!

Absolutely beautiful!! I love it! It is even prettier in person and the quality is top notch! Thank you

20 March 2024
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Reply from 54kibo.com

Hi Debbie
Thank you so much for your kind words! We are happy that you love the Binga Basket Beach Wall Decor and it exceeded your expectations in terms of beauty and quality. Your satisfaction is incredibly important to us, and we're grateful for your support.

Rated 5 out of 5 stars

Beautiful product at a reasonable price.

Beautiful product at a reasonable price.

20 March 2024
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Reply from 54kibo.com

Hi Kara
Thank you for taking the time to share your positive review of our Jasmine Candles. We're delighted to hear that you're enjoying them. May they continue to bring warmth and fragrance to your new beautiful home.

Rated 5 out of 5 stars

Excellent caring customer service

Excellent caring customer service
Love the woven chandelier! Exquisite!

12 March 2024
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Reply from 54kibo.com

Hi Veshana
Your heartfelt review truly means a lot to us. We're incredibly pleased to hear that you were satisfied with the support provided by our customer service team during the exchange process for your pendant light. We hope that the new Woven Pendant light brings even more warmth and beauty to your home. Thank you for choosing us!

Rated 5 out of 5 stars

Great experience

Great experience, very reasonable!

28 February 2024
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Reply from 54kibo.com

Hi Katherine
We are happy that you had wonderful experience. Thank you for choosing 54kibo.

Rated 5 out of 5 stars

Easy purchase and checkout

Easy purchase and checkout . I had no need for additional customer service

26 February 2024
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Reply from 54kibo.com

Hi Nolan
You just made our day! Thank you so much for your thoughtful review, it means so much to us.

Rated 4 out of 5 stars

nice but missing a piece

These baskets are lovely however they do not come with any hanging hardware nor device attached to them to hang on a wall. Hoping whatever I find to attach to them doesn’t ruin them.

26 February 2024
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Reply from 54kibo.com

Hi Michelle
We are happy that you love the baskets We understand your concern regarding the absence of hanging hardware attached to them. Rest assured, we will be sending you a separate email shortly with detailed instructions on how you can safely hang the baskets without causing any damage. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing choosing 54kibo.

Rated 2 out of 5 stars

Beware of this company

Giving this company 2 stars solely because of their unique products. My experience with them has been absolutely horrific. I ordered 3 items from them (totaling well over 2k) back in November. Two items were to be delivered the beginning of December in which I never received confirmation of shipment even after the expected delivery date. I went through multiple avenues in attempts to contact them in which they were not responsive (at this point thinking I was just scammed). The owner contacted me and voiced that due to the inconvenience that they’d include a free gift. Long story short, eventually got the products shipped and received them 2 weeks late…..they were not the color ordered and of course no gift as promised. Eventually I was able to get the color I had initially ordered. This ended up costing me more money and again….the products were weeks late.

The third product was to arrive the beginning of January. This did not arrive until recently (end of February). Almost 2 MONTHS late. Due to the lack of customer service and everything that went wrong with my order (months on the phone of back and forth with them just to get the products that I ordered at a high cost) ….the owner would not do a single thing to make it right.

Just beware that you may or may not get your items….even with thousands of dollars spent.

26 February 2024
Unprompted review
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Reply from 54kibo.com

Hi Chellastina
Thank you for taking the time to share your review. We apologize for the delayed delivery of your order. We understand that timely delivery is important, and we regret that we fell short of your expectations. We received your email on 29 November and responded the following day to confirm receipt. When you contacted us for an update, we promptly informed you that the stock was due to arrive soon. However, as some of our items are hand-made, they can take longer to ship, especially during the holiday rush. We want you to know that we take our commitment to our customers very seriously, and to show you how much we care, the owner personally called you to explain the situation.

We understand that you were not satisfied with the first delivery of the Woven Pendant lights, we paid for the return and expedited the shipping of a replacement at no extra cost. In addition, we kept you informed about the status of your order and explained that the Moroccan lighting is handmade, and the production team was closed for the holidays until mid-January. We informed you that we would only receive the items by early February. When you requested the expedited shipping of the remaining item, we humbly obliged and shipped it to you on 20th February, which was confirmed received.

We want to show our sincerity by including a complimentary item, which was shipped together with the first batch of lights delivered to you. Unfortunately, you did not mention in your previous emails that you did not receive it, so we were not aware of it. Customer satisfaction is very important to us. We at 54kibo, assures to provide the best possible shopping experience to our customers regardless of the amount they spend with our business. Thank you for choosing to shop with us.

Rated 5 out of 5 stars

I absolutely love my pillow

I absolutely love my pillow.
Vibrant colors and excellent quality
The cover is removable

20 February 2024
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Reply from 54kibo.com

Hi Annette
We deeply appreciate your thoughtful review. It brings us great joy to learn of your satisfaction with your purchase. Enjoy your new Couple Patterned Throw Pillows!

Rated 5 out of 5 stars

absolutely beautiful doll

the kilo doll I ordered was absolutely beautiful very well made I love it!

20 February 2024
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Reply from 54kibo.com

Hi Annalisa
We are happy that you appreciate the beauty of the handmade doll. Your satisfaction is important to us and we incredibly grateful for your purchase.

Rated 5 out of 5 stars

Loved the site

Loved the site. It was easy to navigate. My doll is great.

6 February 2024
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Reply from 54kibo.com

Hi Polly
Thank you so much for your positive review. We are delighted to hear that you love the doll.

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