Like everybody I hate messing about with broadband providers. The ridiculous and uncomfortable tango you end up playing with your present provider where you end up in a new deal slightly more expen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted 4th Utility to enquire what penalty would apply for ending my 24 month contract 3 payments early. I had found competing prices substantially lower. They were so much lower it made sens... See more
Company replied
Spoke to Jamie , been back and fourth for months trying to sort my account as I’m being billed for two accounts despite re opening a contract but it was opened all over again. Jamie has chased it all... See more
Company replied
The agent who helped me, John, was very helpful and explained everything well and my issue was resolved quickly and my WiFi now works with no issues. He also had some good small talk to fill the g... See more
Company replied
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good until they get your service…
Very good until they get your service and your signal keeps dropping out multiple times a day. Service is not fit for purpose I cut my losses and paid to leave. I have changed to virgin and the signal is excellent it hasn't buffered or dropped out once. I would not recommend 4th utility.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Patricia,
We're personally sorry to read about your experience with repeated connection dropouts and that you felt you had no option but to leave. We appreciate you taking the time to share your feedback. Although you're no longer a customer, we'd still like to review what happened internally. Please respond to the email you'll receive from Trustpilot requesting more information so we can investigate personally and use your feedback to improve our service.
Kay was really lovely and professional
Kay was really lovely and professional! Very happy with the discount that she provided! Overall great service!
10 July 2026
Unprompted review
Reply from 4thutility
Hi,
Thank you for your lovely review. We're delighted Kay provided such professional service and was able to secure a great discount for you. We'll be sure to pass your kind comments on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Mr Olu is professional and…
Mr Olu is very professional and accommodating and he took his time to explain and convinced me to continue using 4th utility internet
10 July 2026
Unprompted review
Reply from 4thutility
Hi Mobolaji,
Thank you for your updated review. We're delighted Olu took the time to explain everything clearly and helped you feel confident continuing your service with us. We'll make sure your kind feedback is shared with him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Tasleen was very understanding and very…
Tasleen was very understanding and very helpful, thank you!
10 July 2026
Unprompted review
Reply from 4thutility
Hi Hamza,
Thank you for your review. We're delighted Tasleen was able to provide such understanding and helpful support. We'll be sure to pass your kind feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kay was great!
Kay was able to provide me with all the answers to my questions and was able to give me a great price for my internet. Thanks Kay...greatly appreciated.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Muzammil,
Thank you for your fantastic review. We're delighted Kay answered all of your questions and helped you find a great broadband package at an excellent price. We'll be sure to pass your lovely feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Perfect fine spoke nicelt on the phone…
Perfect fine spoke nicelt on the phone wasn’t rude
10 July 2026
Unprompted review
Reply from 4thutility
Hi Keeleylouise,
Thank you for taking the time to leave us a review. We're pleased you received polite and friendly service over the phone and appreciate your feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke to Jamie
Spoke to Jamie , been back and fourth for months trying to sort my account as I’m being billed for two accounts despite re opening a contract but it was opened all over again. Jamie has chased it all and has made sure it has all been sorted and will check back with me next week to let me know of the outcome, I have been being billed for two accounts since may and despite calling numerous times no one else has listened and solved my issue. Big thanks to Jamie as I finally feel like as a customer I have been listened to ,
My next steps were to leave Urilita due to the billing and poor calling experiences I was having
10 July 2026
Unprompted review
Reply from 4thutility
Hi Faith,
Thank you for your lovely review. We're delighted Jamie took ownership of your billing issue, kept you updated and made you feel listened to after such a frustrating experience. We'll be sure to pass your kind words on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I am very happy with the services…
I am very happy with the services provided by 4th utility company. Thank you!
10 July 2026
Unprompted review
Reply from 4thutility
Hi Marius,
Thank you for your wonderful review. We're delighted you're happy with the service you've received and really appreciate you taking the time to share your experience with us 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very friendly staff
Very frinedly staff and very good at rebooking an appointment
10 July 2026
Unprompted review
Reply from 4thutility
Hi Christian,
Thank you for your review. We're pleased our team was able to quickly help you rebook your appointment and provide friendly service throughout. We appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Jon was really helpful
Jon was really helpful. So nice to make a call and quickly get through to a real person who wants to help resolve the problem. Well done! Glad I ditched BT now, should have done it sooner. Thank-you
10 July 2026
Unprompted review
Reply from 4thutility
Hi Lance,
Thank you for your fantastic review. We're delighted Jon was able to resolve your issue quickly and provide the friendly service you were looking for. It's great to hear you're enjoying your decision to switch to us 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kind and responsible approach from the…
Kind and responsible approach from the staff. My isuues were handled properly. Great service.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Vignesh,
Thank you for your kind feedback. We're pleased our team handled your issues with care and provided the level of service you expected. We really appreciate your support 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
"URGENT EMERGENCY
"URGENT EMERGENCY. No one answers the phone for hours, and your official support email (support.....bounces back with a 550 error. I need someone to contact me immediately regarding my account!"
10 July 2026
Unprompted review
Reply from 4thutility
Hi there,
We're personally sorry to read about your experience and understand how concerning this situation must be, particularly if it's urgent. We also appreciate you highlighting the issues you've experienced with our phone lines and support email. Please respond to the email you'll receive from Trustpilot requesting more information. We apologise for asking for further details, but this will allow us to investigate personally and contact you as swiftly as possible.
Reply from 4thutility
Hi Devinder,
Thank you for taking the time to leave us a review. We're delighted you found our team helpful and appreciate your kind feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
This is just for customer service!!
This is just for customer service!!! Decided to cancel installation with 4th due to so many poor reviews... should have done my homework. Staff were friendly and helpful and not on hold too long.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Paul,
Thank you for taking the time to leave a review. We're pleased to hear our customer service team were friendly, helpful and able to assist you quickly with your cancellation. While we're sorry you decided not to continue with your order, we appreciate your honest feedback and wish you all the very best with your new provider 🌟
Tomi was very courteous and helpful
Tomi was very courteous and helpful. He explained our contract in an easy to understand context.
10 July 2026
Unprompted review
Reply from 4thutility
Hi William,
Thank you for your lovely review. We're pleased Tomi explained everything clearly and made your contract easy to understand. We'll be sure to pass your kind comments on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I have received the best customer…
I have received the best customer service from 4th utility and John in particular. Best broadband company I have ever dealt with and thanks to John I would highly recommend them to all I know.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Laura,
Thank you for your amazing review. We're thrilled John provided such outstanding customer service and that you've had such a positive experience with us. We'll be sure to share your lovely feedback with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Tim,
Thank you for your review. We're delighted you had such a positive experience with our team and appreciate you taking the time to let us know 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ash was fantastic very nice fella and…
Ash was fantastic very nice fella and sorted my problem out perfectly. I'd give him a pay rise best service ever.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Stephen,
Thank you for your fantastic review. We're delighted Ash was able to resolve your issue and provide such friendly service. We'll be sure to pass your wonderful feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Olu the customer service agent was…
Olu the customer service agent was amazing and helpful with my issues which got resolved immediately.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Sandra,
Thank you for your lovely review. We're pleased Olu was able to resolve your issue straight away and provide such helpful support. We'll make sure your feedback is shared with him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great broadband company
Great broadband company. Great prices!! Customer service were the best I've experienced in my life. The guy I talked to was Brillant.
10 July 2026
Unprompted review
Reply from 4thutility
Hi Stephen,
Thank you for your wonderful review. We're delighted you've enjoyed both our broadband service and the support from our team. We really appreciate your recommendation 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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