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Company details

  1. Business and IT Consulting Agency
  2. CRM Provider
  3. Human Resource Consulting

Written by the company

4Service is an international research holding company with over 20 years of experience. We help businesses worldwide gain objective customer experience insights to make informed decisions and improve their services. Our key areas include: • Mystery Shopping • Marketing Research • Comprehensive CX Analytics • Sociological Studies, and more.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I have done the 2 surveys for 65 euros…

I have done the 2 surveys for 65 euros and sent number of mails to the support team and get a automatic message that I will get paid after 20th of the month and its been 3 months I am waiting for the payment and sent them my paypal account but seriously it is very difficult to trust these type of companies and I m very glad to know that they send the automatic messages and the people who send us for the survey they tell they can’t do anything

Moreover I worked with another research companies but did not get any issues with them

21 October 2025
Unprompted review
4service-group.eu logo

Reply from 4service-group.eu

Dear Jasmine,

Thank you for your message and for sharing your experience.
We are truly sorry for the delay and for the inconvenience this has caused. We completely understand your frustration — your time and effort deserve to be respected.

Please note that all payments are processed within 30 working days from the 1st day of the month following the reporting month. However, sometimes additional time may be needed due to validation procedures or technical issues.

To help us check your case and make sure your payment is completed as soon as possible, please contact our Support Team directly at:
📩 scheduling@4service.support

and include your login and the project name in the message.

Our team will personally review your situation and provide you with a detailed update.

We appreciate your patience and cooperation, and we will do our best to resolve this quickly.

Best regards,
4Service Support Team

Rated 1 out of 5 stars

Don't recommend

Don't recommend! Did my dealership vist on 29th of July 2025 and waiting for my salary till now.

29 July 2025
Unprompted review
4service-group.eu logo

Reply from 4service-group.eu

Thank you for reaching out, and we’re sorry to hear about your frustration.

Please note that payments are processed within 30 business days from the end of the month in which the visit was completed.

Since your dealership visit took place on July 29th, 2025, the payment will be made within 30 business days from July 31st.

We kindly ask for your patience while the standard payment process is completed. As soon as the funds are sent, you will receive an email confirmation with the details of your payment.

If you have any further questions or need assistance checking the status of your visit, feel free to contact our Support Service at scheduling@4service.support

Rated 1 out of 5 stars

Avoid. If you work for them, you'll be chasing your money. Not worth it.

TLDR... Avoid.

Did €600-700 worth of work in May/June 2025 and in August and September, had to send at least 10 emails (each month) to eventually get paid. Replies consisted of weak apologies for delays and requests to wait longer.
I even phone called and resorted to emailing every public email address in the attempt to get through to someone who could action this.

They say they pay PayPal fees... But didn't. I'll take the hit on that and call it a learning experience. I have cancelled my account now, will never work for them again.

For context... I have completed a large amount of assignments for similar businesses over the years, and never had this trouble with others.

Edit/update... They replied to this review on the same day as I posted (far quicker than they actually replied to my emails chasing up payments). Please note the lack of specificity and just another generic apology.
I got charged by PayPal to receive the money. They did not add extra to cover this. Do not bother with this company.

10 September 2025
Unprompted review
4service-group.eu logo

Reply from 4service-group.eu

Dear VA,

Thank you for taking the time to share your feedback. We are very sorry to hear about your negative experience and the frustration caused by delayed payments.

We would like to clarify that our company does cover PayPal fees for transferring payments. However, please note that additional fees may sometimes be charged by PayPal when withdrawing funds, depending on the country, currency conversion, or withdrawal method used. These extra charges are outside of our control.

We sincerely apologize for the delays you experienced in May–June and August–September. Your feedback helps us to improve our processes, and we are working closely with our finance department to make payouts smoother and faster.

We regret that you have chosen to end your cooperation with us, but we want to thank you for the assignments you have completed and for your contribution to our projects.


Kind regards,
4Service™ Support Team

Rated 1 out of 5 stars

I recorded 3 videos

I recorded 3 videos, because the instructor cant speak english well it came to a lot of misunderstanding and in the end I've got no payment and worked for free

26 August 2025
Unprompted review
Rated 3 out of 5 stars

unpaid

I completed three assignments with them in May. It's August and they haven't paid. Awful.
Edited to three stars because they paid the day after I posted this.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Didn't pay

They contacted me via Upwork and agreed to pay $200 for me to visit a dealership. I did as instructed, but they found random reasons to not pay me. Reasons that hadn't been communicated earlier. Absolutely do not recommend. Can't be trusted.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS! They won’t pay for your work, even if they claim the final client is reviewing your assignment. Eventually, they stopped answering my emails but kept sending more assignments. SPAM, SPAM, SPAM.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, they dont pay what we agreed, still I am waiting to get paid a certain amount since 6 months ago. Don't trust any coordinator, you gonna loose your money, even if youmake and amazing job they will say is wrong, just to avoid payments.
Go far away of this company.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Worst

Worst. I was asked to go to malwak a tawook store to eat shawarmas worth 30 euros and iwas supposed to get that plus a 20 euros as compensation. TOtal 50 euros. These cheap f*cI< ers cant even afford to pay that, Stay away from these cheap skates. Its been over 3 months. I'm going to inform the staffs that routine checkups are being conducted and ill take service charge from them, they'll be more prompt in payments. Please keep yourself safe from these SCAMSTERS

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. I was given 4 assignments to complete. They messed it up and said they had set it to someone else. I then issued them with all the paper evidence they had sent me, confirming I would complete the assignment. They have since not paid me from the assignments. This was in May. I have emailed multiple times. Each time someone else would reply and I would have to explain the whole situation again to still have the issue unresolved. They have now stopped responding to any emails. Would not recommend and have told people interested not to apply.

30 May 2023
Unprompted review
Rated 1 out of 5 stars

Good riddance!

Hardly any assignments available, laughably bad communication, unrealistic deadlines and late payments...account cancelled!

18 August 2023
Unprompted review
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