4seating.com Reviews 4,073

Easy, friendly, professional. Overall good experience.

As a follow up to my original review, I want to give a big thanks to Manny for his great customer service. When we got to the showroom, Manny showed us all our options and then let us explore, try and relax in as many chairs as we liked without hovering or pressuring us. The zero gravity chairs were amazing and Manny answered all our questions and made sure to follow up with us on our purchase.

I bought a single recliner that needed to be returned. The quality was excellent and it worked great. All the features worked wonderfully. I thought it was zero gravity but it wasn't. That was my fault. Megan in customer service was professional, responsive, and she was well-versed about their products. Megan processed the return quickly and kept me informed. It was a true no hassle return. I ordered the Apex as a replacement. I was impressed with the quality of the leather and the moving parts.

We’ve had our power recline movie theater seats for about 8 months and really love them. Last night one of them quit working (power was twitchy). We quickly determined it was the power adapter/cord to the chair. Called customer service (Megan) this morning and she quickly got one ordered and on the way to me.
You always worry about service after buying something like this online, but it was an easy and painless call.
Thanks!

Bought the Anthem in tawny brown, awesome product! We love everything about it, the features, the comfort, the accessories. We got the white glove service and the guys were fantastic.

I absolutely love my new recliner! I have it in my office and I use it every single day. The quality is impeccable, and it's just so functional. I play online poker, so having the two accessory trays is so helpful. I have my laptop on my lap, and then two external portable monitors on each tray. I also have the charging tray, which comes in handy. Customer service is out of this world, too! They are so responsive and helpful. Buy the chairs! You will be glad you did!

I have a Concerto and had a problem with the pull-out table that goes into the arm of the couch. It was wobbly and not sitting level. Apparently the screw that holds the table mount in place had come out and had dropped in to the bottom. Manuel Gonzalez called me back the next morning and after I explained what the problem was, he offered to send me a new mount and hardware…. free of charge…. in case I couldn’t find the screw.( I had not searched for it yet as the couch is pretty heavy and was gonna do it on the weekend with my sons’s help).
I give 4Seating and Manuel Gonzalez 5 out of 5 stars for EXCELLENT CUSTOMER SERVICE !!!!!

Megan was very helpful with helping me get my problem resolved, I would give more stars if I could ,thanks!

We’ve had our Seatcraft Vienna theater loveseat from 4Seating for several years now and only recently ran into a small issue with one of our side trays. After submitting an online inquiry just a day or two ago, I was just contacted by a delightful young gal named Megan. She was exceptionally helpful in taking care of our issue, and in this day and age, customer service – or at least good customer service – can be very hard to come by. Megan had us hooked up in a jiffy, and I cheerfully advised Megan that we will definitely be replacing our Vienna when the time comes with another similar unit from 4Seating. Thank you again to Megan!

We bought the Seatcraft Sienna Black Leather theater seats in a row of 4 from 4Seating. I cannot recommend this company enough to anyone looking for quality seats and outstanding customer service! I first called and spoke with Joseph to inquire about the size of the seats, trying to figure out what would fit in our space. He was very helpful, friendly and invited us to come to the showroom to check out the different seats. I'm very happy we went to the showroom even though it was over an hour away. It was worth it to meet Manny who helped us and answered all of our questions.Not only was he friendly and professional, but he was super knowledgeable about the products. Our seats were delivered sooner than we expected. My husband and I set them up and there was a small clip part that was broken on one of the cords and we were missing one of the accessories that we ordered. I called Manny up and he made sure to get those items sent out to us as soon as they were available. A couple months later, one of our trays became stuck and my husband found a forum online on how to remove it. We called up Manny again and he told us not to worry, he sent us out a new tray table with a new mount right away and my husband and I were able to fix it. I've never experienced such amazing customer service in my life! As stressed as I was after having something break on something we spent good money on, Manny made it super easy in honoring the warranty. If you are looking for good quality theater seats, look no further than 4seating! You'll get a great quality product and excellent customer service!!!

I can’t say enough good things about my experience with 4Seating! I originally purchased my theater seats from them and they’ve been absolutely the best. Recently, I needed a replacement LED light part, and I had the pleasure of speaking with Megan over the phone.

Megan went above and beyond—she was kind, professional, and made sure I was completely taken care of. The whole process was quick and easy, and she handled everything with ease. It’s rare these days to find customer service that makes you feel valued, but Megan did exactly that.

Because of her help, I’ll continue to recommend 4Seating to anyone looking for high-quality theater seating and outstanding customer service. Thank you, Megan, for making the process smooth and stress-free!

Manny was able to answer my question and made sure everything was handled before ending the call! Will continue to buy from!

Excellent customer service from Manny! I trust this business. They have taken good care of me in Arkansas although they are located in California. I wouldn’t buy Home Theater furniture anywhere else. Five stars!

The help prior to ordering was outstanding, with the products (Diamanté and Cuddle) ending up being exactly what we needed. The shipping was simple and was a couple of days earlier than initially anticipated. Finally, after receipt, there was a small issue but customer service was all over it and called (even though I didn’t give my phone number online) me within a couple of hours of my email. Great service!

Informative transaction. GREAT customer service. Do business with this company.

The protective layer or paint on the power hub section of the recliner sofa started eroding. I called customer support and talked to Richard. Although it is beyond the warranty period, Richard figured out a way to help me with the replacement of the power hub and sent a video showing how to replace it. I am glad that I called and greatly appreciate the out-of-the-way customer support.

We had an issue with the ship date so I called 4Seating. I was pleasantly surprised that someone picked up the phone when I called - usually it’s AI or voicemail! Megan was a huge help. She was calm and very understanding. She solved the issue within minutes and made me feel so much better! Thank you Megan for the wonderful service!

I bought six beautiful chairs from 4seating I had a problem with one of the chairs because the mishandling of the shipping company but Manny from customer service stepped right in and handled everything so professionally ordered me another chair with know question asked so if you want great customer service and great quality top grain leather this the place and don’t forget to ask for MANNY he’s the man to make your life easier when it comes down to great customer service and again thanks 🙏 Manny!!!

I purchased four beautiful leather recliners for my new home theater 4 years ago. In the process of a renovation, the floor light on 1 of the chairs wasn't working. I called, spoke to Manny and in no time he arranged to send a replacement unit and at no charge. Customer Service can't be any better.

I love my Ratheon recliner. I highly reccommend it. Not sure why, but the power supply cable stopped working, so I reached out to the company for a replacement and they replied back the same day. The representative, Megan Moore, was excellent. She was able to order the cable replacement for me. I am very pleased with her service, she is very kind and polite and truely wanted to help me out. Please recognize Megan Moore for her excellent service.
Thanks
-M.E.