3Avape Reviews 

362
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered 2 of the Ursa cap pod vapes. I was told that it was a 24 to 48 hour timeframe to fill order one week later still nothing. I emailed support 3 separate times and finally got a response regard... See more

Company replied

Rated 1 out of 5 stars

Ordered months ago, package never arrived. Provided tracking keeps saying in transit since October. Customer service claims it has been delivered but I never received anything. Poor communication o... See more

Company replied

Rated 5 out of 5 stars

3Avape.com has become my go-to place for all my vaping needs, they’re honestly the most economical source I’ve found. Most places tack on another $20-$30+ in fees and shipping, but not 3Avape! When... See more

Company replied

Rated 5 out of 5 stars

I ordered a Visticking VK530, mesh tank and 3 boxes of coils from these guys and they were delivered to me today in the UK in 9 days, all for £35 delivered No stock issues, no damage, nothing missi... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

In 2015, 3Avape established one of the largest warehouses in industry and became much more competitive in wholesale distribution with huge stock and much more variety of products. Our philosophy is to be the most loved and trusted online vaping store by offering worldwide customers a wide selection of A+ quality products at A+ prices and A+ Customer Service.


Contact info

2.8

Average

TrustScore 3 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(362)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT ORDER FROM 3AVAPE

DO NOT ORDER FROM 3AVAPE. Be very careful. I ordered in may of 2019 and again now in July 2020. The first time they were late on shipping, and this time they send me a message that my item won't be available for another 15 days when everything I ordered was in stock. I've already waited a week now I gotta wait 15 more days. That's ridiculous. I cancelled my order.

4 August 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the inconvenience.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 5 out of 5 stars

My first experience is very positive.

I ordered a Visticking VK530, mesh tank and 3 boxes of coils from these guys and they were delivered to me today in the UK in 9 days, all for £35 delivered No stock issues, no damage, nothing missing... Exactly what I ordered.
This is my first ordered from 3aVape and I'll definitely be back for more.
Just wanted to leave a positive review for an impressive job well done.

22 July 2020
Unprompted review
3Avape logo

Reply from 3Avape

Thanks for you love:)

Rated 1 out of 5 stars

Stay away

I ordered several products from this company 2 months ago. This company shows little to no concern for their customers. I've contacted them several times and simply recieve a stock response to wait longer. They blame the pandemic for the delay however I've recently ordered from other Chinese companies in the same area and didn't have this issue. They have provided zero update since may 28. Even the original info simply states they've prepared the shipment. I've been patient for 2 months with zero progress. Im not the only one either. Stay away from this company. Try other reputable Chinese companies. This company is horrible and they are nothing but thieves.

18 July 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! I ordered a vape top over 3 months ago and I still haven't received it. I contacted the customer service department and they asked me to be patient the delay was due to COVID. They refuse to refund my purchase. It should not take 99 days to recieve a shipment COVID or not.

9 July 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 1 out of 5 stars

3 Months Later, No Package, Zero Help from Employees.

I typically am not the kind of person to complain and leave a bad review but this company pushed me to it. Through their website I can see that I placed my order on April 12. Today, it is June 8th. I have not recieved my order and the customer service has been worse than unhelpful. I do understand that we are in the middle of a pandemic, but it has been about 3 months since I placed my order. I would not recommend this company to anyone.

9 July 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 4 out of 5 stars

Happy Customer

Customer Service is quick to respond and very polite. Prices are good but, shipping is a bit more expensive than their local competitors. Glad to do business with them.

5 July 2020
Unprompted review
3Avape logo

Reply from 3Avape

Thanks for you love:)

Rated 4 out of 5 stars

Crazy deals from time to time

They do some insta-buy offers regularly on kits, tanks and mods. for example last week I was shopping for a new tank and found an offer on a single battery mod for only £5 yes £5 and it was the iJoy Katana.

So far they do only original items and all items I purchased from them have been checked and verified for authenticity.

Usually, on my last orders, they took 2-3 days to dispatch and then a week to arrive at my door (UK). So I'd say give them at least 10 days for your order to arrive, that's doesn't include pre-order and back-order items.

I always compare the prices and any other extras coming with the wanted item between them and local UK vape shops. Honestly, when the difference is not that sensible I just go with local shops just for the faster delivery.

Till now haven't had any communication with the sales/support staff so can't comment on that.

I'm giving them just 4 stars because, for example, sometimes they stock a Pod Mod, but at the same time they don't offer replacement Pods for sale and that makes no sense to me.

28 June 2020
Unprompted review
3Avape logo

Reply from 3Avape

Thanks for you love:)

Rated 3 out of 5 stars

Ships right away, takes a long time to get here.

It just takes a really long time right now, with all the issues with borders and the supposed plague.

13 June 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 5 out of 5 stars

yes.

yes yes yes yes.

10 June 2020
Unprompted review
3Avape logo

Reply from 3Avape

Thanks for you love:)

Rated 5 out of 5 stars

Amazing shop

Amazing shop. And friendly customer service!

4 June 2020
Unprompted review
3Avape logo

Reply from 3Avape

Thanks for you love:)

Rated 1 out of 5 stars

34 days and still have not received my order.

I placed my order for a Geekvape Aegis Zeus X kit on April 24th, 2020. Received an email on April 29th saying my order was compete, with a tracking number. I thought my order was coming from the U.S. but turns out it’s coming from China. If I had known that I wouldn’t have ordered from them. It’s takes a lifetime to receive anything from China anyways but I knew it would be even worse with the pandemic going on. After about three weeks and my item seemingly stalled in one location, I contacted 3avape support. They told me the item had shipped and was waiting for a flight. Please give it time. A few days later I contacted support again. Same excuse. It has now been 34 days since I placed my order and almost two weeks of “waiting for a flight” and still no progress with my tracking. I believe I have lost my $69. If time is of the essence with your order, do not buy from 3avape.

UPDATE 6-28-20
Still haven’t received my item. No movement in tracking since 5-12-20. Customer service refused to do anything besides to tell me to continue to wait. I had to open a paypal dispute and PayPal refunded my money.

28 May 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 1 out of 5 stars

Never Again!

Ordered a Geekvape tank on 4/14/20, it is now 5/22/20 and no tank.First respond to email was (order was returned due to customs checking.But we have resent it out).So after a few days I asked for a refund, this was the response (The order has resent to you, could you pls wait for the delivering?), instead of a refund. Package never moved with tracking number given. Ha Ha the jokes on me, NEVER AGAIN! I'll update if or when I get anything.
UPDATE 6/14/20 - Happy Anniversary .. 2 months
now and still nothing.......DON'T DO IT!
UPDATE 7/14/20 - 3 months now, I'm starting to get
worried...HAHAHA...JUST DON'T DO IT!
UPDATE 7/23/20 - Order finally arrived!

22 May 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 1 out of 5 stars

I made a order with them on April…

I made a order with them on April 30th,2020 for 2 packs of the 3Pcs/Pack SMOK Novo 2 DC 1.4=E2=84=A6 MTL Pod with a total of $21.32. I have never
received my order & I have also reached out several times & heard nothing back. I received a scam tracking code & I'm pretty sure its fake. Its now May 21st, 2020 & I am still working on getting my money back, so I can take my business else where.

21 May 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

Rated 1 out of 5 stars

Dont waste your time or money we order…

Dont waste your time or money we ordered a few packs of novo 2 pods a month and a half ago and not one word from them. Either a fake company scamming people or they just suck!!!

17 May 2020
Unprompted review
3Avape logo

Reply from 3Avape

Dear customer,
We feel terribly sorry about the delivery delay.
Please check your private message for solution.
Thank you and have a good day!

Best regards,
3Avape Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look