LOUSY Customer services that DONT CHECK!
I have been a customer for more than 5 years my recent purchase on Jun24 had a technical issue. I was at their rewards page to redeem my points for a purchase. After which i copied the coupon code n it was copied onto my cart. I even click "Save" to ensure that this discount voucher is saved. When i tried to checkout the site then went into limbo and i waited for 1min n its still processing icon. So i went back to home page, click on "Cart" icon and below my order there was a small icon for discount voucher. I click on that n discount voucher was displayed again so i click "Save" again to ensure that voucher is in cart BEFORE i click "Payment" (since i am from rewards page to main page, the system might have erased or refreshed my cart as well as the voucher)
Voucher is still not applied but order was through. I then whatsapp their support regards this technical issue as well as to extend my voucher which will expire in Jul24 to extend to Oct24.In the whatsapp i also photo the voucher code n the expiry date for the CS. Is not even a huge pain point for 360Active as the voucher was for SGD5 against the numerous purchases i made throughout 5 years
On 26June after delaying my issues and even holding over my order in order to "investigate" so that other customers dont have such issues. FYI I am IT for 27 years you dont need to hold a customer order to investigate technical issues and extension of a voucher took 5 mins tops, 1) verification that I did redeem the voucher 2) that my most recent purchase didnt apply same voucher to ensure no cheating/abuse and just extend it internally
On 26June after system has notified of delivery of my order after my repeated chasing, the CS replied that the voucher has been extended as i requested to Oct2026. I check today n sure enuf NOT EXTENDED at all the voucher still expired on jul24 2026.
This is such an irresponsible customer services that i encountered. I PHOTOGRAPH n attached voucher in that whatsapp and when CS replied voucher has been extended they dont check?