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See what reviewers are saying

Rated 5 out of 5 stars

I requested a follow up on my order. I cannot speak highly enough on the communication by 32 Spokes. There were multiple callbacks and a genuine effort to listen to my issue and then actively pursuing... See more

Rated 5 out of 5 stars

Hi purchased rimpact tyre inserts and Stan's tubeless sealant. Item's were sent promptly and arrived well packaged and as described. The biodegradable bag is a great idea. Would highly recommend 32 sp... See more

Rated 5 out of 5 stars

Jim was super helpful and was able to answer all my questions. Plus, we had a good chat about mountain biking in general, which is always a bonus. My tie inserts were dispatched quickly and received i... See more

Company replied

Rated 5 out of 5 stars

Rimpact Originals let me safely run lower pressures with cheaper Maxxis EXO tyres. I like the originals for their lower weight. 32 spokes have always been super quick in dispatching orders. Happy days... See more

Company details

  1. Bike Accessories Store

Written by the company

Your online store for all your bike apparel and accessory needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service.

21 October 2021
32 Spokes logo

Reply from 32 Spokes

Hi Anthony, We do love to please our customers! Let us know how you get on with the Rimpact. Thanks for the review. Cheers 32Spokes

Rated 5 out of 5 stars

I don’t know how they did it.

I don’t know how they did it but auspost had my order within 30min. Great to see an order have that much urgency.👍🏼👍🏼

20 October 2021
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Reply from 32 Spokes

Thanks Keiran, As a small business we can get things out the door quickly. We are stoked you are happy with our service.

Cheers,
32Spokes

Rated 4 out of 5 stars

Brilliant service

Brilliant service. Really efficient

13 October 2021
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Reply from 32 Spokes

Hi Nadene, Thanks for the kind review, we are stoked that you love our service. As a valued customer we hope you come back soon.
Cheers

Rated 5 out of 5 stars

Women's Gripgrab gel gloves

Gloves are exactly what I wanted. Very comfortable to wear. Happy with service and delivery.

8 September 2021
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Reply from 32 Spokes

Stoked to hear you are happy with both the gloves and our service. Thanks for leaving a review.
Cheers,
32spokes

Rated 1 out of 5 stars

it hasn't arrived yet!

6 September 2021
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Reply from 32 Spokes

Hi Trevor,

Thanks for posting a review of our service and we apologise for you not having received your items.

Your review comes as quite a surprise as you have not contacted us to look into the delay. I have emailed you and left a message on your mobile if you would like to return our call to discuss further.

We have looked into your order and the tracking details provided by our courier. The order was placed on Saturday 28 Aug, and shipped on Monday 30 Aug. Unfortunately while in the delivery network the parcel has been delayed as noted in the tracking details. Unfortunately the ongoing COVID-19 lockdown across both NSW and Victoria is playing a large part of this delay as advised by Australia Post on its website.

I understand this is frustrating as we all want to ride and test out our new gear, however the delay is outside of our control.

Regards,
32Spokes

Rated 5 out of 5 stars

Love my new Sunnies

Love my new Sunnies. Great advice and great service from 32 Spokes. Can definitely recommend

4 September 2021
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Reply from 32 Spokes

Hi Alex, you are welcome! thanks for the kind review!

Cheers,
32Spokes

Rated 5 out of 5 stars

Unique, High Quality offerings!

Unique, high quality bike products. Happy I bought, came quickly and impressed with quality. Thanks!

17 August 2021
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Reply from 32 Spokes

Hi Matt, stoked you are happy with the service. Cheers Jim

Rated 5 out of 5 stars

Search and ordering was easy on website…

Search and ordering was easy on website - product was as specified and tracking made delivery easy - delivered within time frame advised - all round easy experience

1 August 2021
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Reply from 32 Spokes

Hi Jeff,
Thanks for the great review.
Cheers,

Rated 5 out of 5 stars

Very pleased with the level of service

Very pleased with the level of service. Ordered my new insert on Thursday and I had it before the weekend.

22 July 2021
32 Spokes logo

Reply from 32 Spokes

Hi Nathan, we are stoked you are pleased with our level of service. Thanks for the great review.
Cheers

Rated 5 out of 5 stars

Good local company

Good local company. Really impressed with the delivery speed and the quality / price they offered. Will recommend to riding friends.

9 June 2021
32 Spokes logo

Reply from 32 Spokes

Hey Mate, thanks for the great review! We are stoked you are happy with our service.

Cheers

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