Scam
I didn’t got my Angèle Merch Order, neither it updates the status, neither they answer my mails.
30 October 2026
Unprompted review
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Company details
Written by the company
30° Merchandising GmbH - Der Online Shop für Fanartikel deiner Lieblingskünstler. Shop now!
Contact info
Straße des 17. Juni 25, 01257, Dresden, Germany
- service@30grad.shop
- 30grad.shop
3.5
Average
166 reviews
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Hasn’t replied to negative reviews
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Terrible customer service
Terrible customer service - no replies to emails for 2 weeks, outrageous shipping fees - $18 for 1 CD album from DE to NL (!), delayed delivery for a pre-order item - shipping took over 2 weeks not 5-7 business days. I have no idea who runs this place, but they should genuinely switch careers.
9 November 2026
Unprompted review
After contacting support everything is fixed.
After contacting support everything is fixed. Thank you.
17 September 2026
Unprompted review
They don't ship the goods, don't refund the money, and don't respond to messages.
The item hasn't been shipped, I haven't received a refund, and support has stopped answering my questions. I’ve been waiting for the order for over a month and a half. There are no updates on the status. The service is terrible.
29 July 2026
Unprompted review
I have sent an email 5 days ago about a…
I have sent an email 5 days ago about a package delivery, where part of the records were broken. I have not got any feedback so far. Please have a look and respond back to me, at least a mail saying we will look into it and come back
20 August 2026
Unprompted review
Paid, Not Delivered, Then Told to Pay Again – This Is a Scam
I ordered the new Baby Keem album and never received it. Tracking clearly shows the parcel arrived in my country, yet it was returned to the sender. The local courier confirmed the shipment had no address or contact details attached — which already points to a serious failure on the sender’s side.
Despite this, 30 grad customer service blamed me, claiming the address was incorrect. They refused to resend the item and also refused to refund the shipping cost. Instead, they said they would only refund the item price once they receive it back.
When I demanded proof of the “incorrect” address, they sent me… my correct address and correct email.
They initially promised take the issue with DHL, then they went silent. After I followed up, they ignored the prevous correspondence and told me I must reorder the album and pay for shipping again.
Let me be clear: I paid for a product and never received it due to their failure, and now I’m being told to pay again. That is unacceptable and looks very much like a scam.
My contact details have not changed. There is no justification for this situation other than poor handling or negligence on their side.
8 May 2026
Unprompted review
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