I have been a loyal customer for years. I have purchased over 20 pairs of underwear from 2UNDR. Now I’m finding that the underwear doesn’t last. Relatively new pairs have holes in the inseam making th... See more
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I recently made a purchase from 2undr.com which needed to be returned. I followed the instructions on the website and sent proof of delivery (tracked royal mail) via email, but I have heard nothing, a... See more
Lets face it, for the last few years underwear has taken a new turn for technology what with comfier materials and packaging of the goods...2UNDR is the best of both worlds and stylish as well. Terri... See more
Take a look at all the reviews. If the product worked well for you, the review scored well. However, if you had any issue whatsoever with 2UNDR, their customer service is abysmally poor. They display... See more
Company details
Information provided by various external sources
This is no normal underwear range. It will change perceptions of men's supports. It is definitely NOT UNDERWEAR AS YOU KNOW IT. The vision of 2UNDR™ was simple. To create a high performance men’s athletic underwear line, with the versatility of everyday use. Using the most advanced construction techniques and materials, the 2UNDR™ range provides more support than a standard brief with the best fit, comfort and style man has ever experienced.
Contact info
1555 Cliveden Ave, V3M 6P7, Delta, Canada
- info@2undr.com
- 2undr.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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The underwear is so tight in the nuts
The underwear is so tight in the nuts! Even went to a XL and same thing.. felt like I got kicked in right nut, sucks as I spent like $70+ on the2.. the search continues I guess.
For some reason the shirt up top fits…
For some reason the shirt up top fits and feels great, they just decided to make the really long. I’m ussually a large/medium and the shirt fits perfect from chest up but the the length goes down to your knees almost lol. Don’t know why they would do that. Smh.
Quality is questionable
I have been a loyal customer for years. I have purchased over 20 pairs of underwear from 2UNDR. Now I’m finding that the underwear doesn’t last. Relatively new pairs have holes in the inseam making them unwearable. Something has changed in their quality. Need to find a new brand.
Good customer service and product quality
I wanted to buy some items for my boyfriend, as I know he likes this company. But, of course, I ended up buying the wrong size (the size was faded on his clothing, so I had to take a guess). They made the returning of the items very easy to do and I received the refund within a reasonable amount of time. And with the new order I placed of the correct size, I received the package within a few days of placing the order. So, overall, I've had a great experience with this company and would definitely purchase from them again.
No refund or reply despite proof of return
I recently made a purchase from 2undr.com which needed to be returned. I followed the instructions on the website and sent proof of delivery (tracked royal mail) via email, but I have heard nothing, and received no refund. I have sent multiple emails following this up - it has now been 3 weeks since my first email, still no reply. There is no phone number for me to call either, so I am stuck unable to resolve the issue, and out of pocket. This is totally unacceptable.
Item not received, customer service no help
Sent as a gift, but package was missing an item. Tried to reconcile with customer service but I guess they said it was sent and that there’s nothing they can do. Can’t review the product that they’re known for as it was never received. Such a shame, was excited to support, but seems they throw their hands up in the air when issues arise.
That was one expensive shirt I ended up paying for!
Good, will buy again
Delivery time was in the range. Pricing was ok and they don't force you to buy a lot like some business. Quality of tissu is good so far and the cut is fine (polo). Will buy again.
Terrible company and terrible customer service
Dog shit company poor quality and do not take criticism very well at all about the poor quality go read multiple reviews about how the same spots on every pair wear out within 2-6 months they will give every reason under the sun to not warranty it because they know how terrible the product is $30 a pair and you basically are buying a rag to dry your dirty pets off when they come inside and even then wouldn't be able to handle that task
This place is awful
This place is awful
Product might be fine but the people behind the product are dinosaurs
If you order from them, just hope you don’t have to return or exchange
Double speak
No way to get a label to return product except wait for it to come snail mail
Their idea is for me to buy another pair…
Wait for the label to come in the mail…
Hence..I pay for 2 pairs and have none..
Absurd
Poor quality.
They used to be good a few years ago but sizing and quality extremely poor now. I purchased 2 swing shift recently and they are falling to pieces after wearing a few times.
I made a mistake on the size purchased…
I made a mistake on the size purchased .
After receiving them I opened upon getting the package. I was not aware of their do not open return / exchange policy. And after speaking with one of their administrators, I was asked to pay the $114.00 twice . I had not work them or washed them . But I did open them.
And they would not exchange
They would not return
And
They would not honor repeat business from a previously satisfied customer.
I am VERY disheartened and indignant as a consumer. These are the best briefs that I have ever owned . Now because of the mistake I made that I wasn’t aware of initially , I feel forced by the officers of this company to look elsewhere for my product. As well as lose $114.00.
Don’t think they are operational…
Don’t think they are operational anymore in Australia. Had made a purchase but it has not been posted in over 3 weeks with no delivery confirmation email and there are no phone numbers to call. Facebook account not active for 2 years, auto messages come back and all email correspondence is returned with:
Delivery has failed to these recipients or groups:
2UNDR AUS NZ Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For Email Admins
No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article
I loved the fit,the sizing
I loved the fit,the sizing, the colors and the comfort. Unfortunately after wearing them for a month or so, several pairs developed loose threads in the rear seam. They did replace them, however the replacements had a large number of pulls in the elastic waist bands. I sent in a warranty request again however they said they already had replaced several pairs and declined my request and insinuated that I was a liar. My suggestion would be to buy in a store so you can chk the quality of each and every pair. Their quality control is poor and their products are not made to withstand the test of time. Customer service is the worst I have ever dealt with. Live and learn I guess
Buttery soft t shirts that don’t…
Buttery soft t shirts that don’t shrink. Sadly, after about 6 months of wear they tend to pill and lose their soft feel. $50 for a T-shirt is a lot so I would have expected a 2 year life cycle.
I went all in with over a dozen t shirts golf shirts and hooded t’s . Oh well caveat emptor
Tim
I've been buying and wearing the 2 undr…
I've been buying and wearing the 2 undr 6" swing & power shift underwear for well over a year now and it's all I'll wear now. THE MOST COMFORTABLE UNDERWEAR EVER! Keeps me dry as well, even when it's really hot out.
I've thrown out everything else I have and only wear these. I came across them at the FXR Adrenaline store in Winnipeg by chan e, never heard of this before. Glad I found them! A bit pricy but well worth it!
I’m over 2UNDR
Take a look at all the reviews. If the product worked well for you, the review scored well. However, if you had any issue whatsoever with 2UNDR, their customer service is abysmally poor. They display a total disdain for working out customer service issues…and exhibit smugness and conceit in blaming the customer for the company’s shortcomings. I’m over 2UNDR.
Absolute garbage product and customer…
Absolute garbage product and customer service. Scratchy seems and they won't stay around waste. Customer service said nothing they could do for me.
Disappointed in this product
Disappointed in this product. Bought several pair for my husband and they are literally falling apart. Impressed at first but sorry will not be reordering
Terrible all around
Underwear were too large, 2under would not return/refund 7 unopened pairs. Customer services refused to return, suggested a large, I ordered those and too large, they did send me 2 pair free, with 9” legs vs 6” that I requested. Terrible company to work with
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