2mandispatch Reviews 64

I can't believe that reputable companies use this delivery company. I wouldn't even give them one star. I contacted them as we were expecting delivery of some garden furniture but hadn't received a timeslot. The vile, aggressive abuse I received from Stash, who I have now discovered is the company director, was disgusting. It went far beyond bad customer service and was completely abusive. I still can't believe the experience I had with him, it left me shaken and upset. What a horrible, abusive person he is.

This delivery company was used for my Futon Company sofa bed delivery. First, scheduling the delivery took some back and forth during 6 days. Then on the day, they said they will come between 7 AM and 10 AM (so I woke up at 6:30 to wait), but they came 20 minutes late, after I called. They brought in the 2 packages, quickly took a picture, and left without asking me to check nor sign anything. Then the nightmare started. I looked at the two packages, and the box containing the wooden frame of my supposedly new sofa bed had clearly been tampered with, opened at one end and then resealed with lots of tape. I immediately contacted the Futon Company and this delivery service with photos. After 6 hours I was told by the seller to open the box to check the contents. I found that under all that extra tape the box was very wet, basically falling apart, and the pine frame inside was also wet and had some damage. I don't know who is responsible for the state of the box, but it was for 6 days in this delivery company's warehouse and they did not follow protocol during delivery, which in itself seems dishonest. If they had waited for me to check, I would have refused it on the spot and at least I would be rid of it. I am very uncomfortable with this whole situation and I don't know how long it will take to get this wet mouldy package out of my house, days at least. I strongly do not recommend this company or the retailers that use their services.

Trampoline was “delivered” today but not to us — it was left with neighbours across the road without any attempt to deliver to our address. No knock, no doorbell, no notification. Customer service is not responding. Completely unacceptable and careless delivery.
Impossible for us to lift it.

On two separate occasions the team hung up while I was requesting that they contact my husband (who was going to be at home during the delivery window) instead of me (I was going to be at work). I left a voicemail and an email with his details. The courier still called me. The delivery itself was fine, but the customer service is lacking.

My husband said the 2 men were very polite, nice chaps. They called me when nearly at our home to ask if they could deliver the sofa bed early as it was due to be delivered the following morning. It was lucky my husband was still home as they would have had a wasted journey. It would have been good to get the call at least an hour or two before delivery . However, they were very helpful which was much appreciated.

1 star is too much!!
I sadly had to deal with this pathetic company & the vile man who apparently runs it. I was having a sofa delivered & unfortunately they used this shower of sh** . My home was damaged, my walls, my flooring and the actual sofa too. When I phoned to see if the company were going to reimburse me for the substantial damage I was spoke to like something he had stepped in. Refused to pay for damage and was so nasty on the call I was in shock. His men couldn't lift the sofa, in fairness to them it needed 3 or 4 men. Two was ridiculous! I cannot swear on here but believe me if I could I'd have a few choice words for the vile human and his business

Two men delivering a solid wood bookcase ordered from a small business. They didn’t have the right transport or equipment for the heavy item. They had to haul it down from the van and then drag it over the floor to get it to the front door. They then refused to bring the item inside as they couldn’t do so without risk of damage. Instead they left it by the front door after dragging the item through my garden and flattening all the plants. If they don’t have the equipment or experience to deliver heavier items then they shouldn’t accept them. As far as I’m concerned, not even getting the item through the front door isn’t a delivery. They then had the cheek to ask me to sign to say that they had delivered the item without damage to it or anything else! Also the woman who phoned to inform of date of delivery was unfriendly and unhelpful. I tried to phone back to change the delivery date to ensure my partner would be home to help but no answer. Left a message that was ignored.

Brilliant guys and great delivery. 80+kg sofa bed up 4 flights of stairs with no lift. Really really happy and put our minds at ease. Also put the sofa into the room of choice etc. Phenomenal!

Where do I start. Awful from the get go.
Cancelled first delivery last minute in the morning. Re arranged and were 5 hours late.
When they delivered my £2000 sofa the two men dragged it across the concrete.. rolled it to my house. Dragged it through my house. Scratching the flooring I had laid the week prior. They also put a hole into my newly decorated wall in the living room.
It has taken since February to get a response. Finally agreed to take the money offered back because I’d had enough of waiting for compensation. Then having to deal with a random rude bloke paying it back in instalments. Very unprofessional. They seem to think giving £100 towards the flooring was a bonus. Baring in mind it’s going to cost me £300/500 to get sorted.
I’m still having to wait for the sofa to be sorted from a third party company and fix the rips and sort the stains out.
Avoid at all cost.

The blokes themselves that delivered were polite. However they were not given any equipment to help move the sofa. This was more of a 3/4 man job.
I’m sure we’d have had no issues if there was an extra person or two.

Trying to get someone to contact me back was next level impossible. Emails sent, voice messages sent and asked the manager to call me back twice.

Pros at work! Had a very heavy triple wardrobe manoeuvred up some narrow stairs by these guys without a scratch - very impressive

The two lovely gentlemen delivered a headboard to my home recently. They very kindly carried it up two flights of stairs and put it in the bedroom so that I didn’t have to carry it up. They also gave me a half an hour delivery window so that I could pop out to the shops etc! Great service!

Excellent service , kept up to date on arrival time… very friendly and polite … even removed their shoes with out asking

Useless waited in all day for a sofa to be delivered for them to no show window was 11 while 2 then rang when they didn't show up they ensured they was coming to then call back at 8pm to say they wasn't coming

Adi and Josh were brilliant cannot praise them enough considerate and the most helpful guys I have ever come across would recommend them 💯 thanks again guys couldn’t have done it without you

Excellent communication, punctual and efficient. All good handled with care and sympathetic delivery (even removed shoes before coming in without being asked).

The 2 lads were extremely polite and helpful. They brought the well wrapped settee into the house, unpacked it and placed it exactly where we wanted it.
They then cleared up all the wrapping and took it away with them.
They were very friendly and courteous at all times.
These two are a credit to the Company and lead the way in how a personal delivery should be done.
I would recommend this service anytime. This review is genuine and written without any prompting. Geat service, thankyou.

unhelpful at best had a large display shelving unit delivered. Which was supposed to go into the living room, delivery man said they cant do that due to the size and there being a corner to negotiate suggested to take it around the side of the house and through the patio door they just walked away and got in their van and drove off

Friendly and helpful Adi and Josh , took all the delivery upstairs to the room we requested.
Thanks a lot
Safe onward journey

Adi and Josh were brilliant, kept us informed with a couple of texts letting us no day and times for delivery, excellent customer service, pleasant, helpful and knew there job, took old machine with ease,and fitted new machine with ease, a credit to your company 2 very nice chaps ***** thank you 🤩

Adi and Josh were brilliant. Kept me informed of a slight delay with revised arrival times. Polite, courteous and professional. They got a huge couch into my living room no problem, they've obviously done it many times before.