2BrightSparks Pte. Ltd. Reviews 182

Extraordinarily patient and helpful support resolving an issue that was ultimately...user error! Very impressed,

They produce an excellent computer program for file backup etc (SyncBack). Their assistance in solving difficulties is excellent.

This is my first ticket, after years of satisfaction with SyncBack Pro.
At the end of the day, the root cause turned out to be a mistake I made while adjusting parameters.
Swapna was very quick to respond and nailed the issue in no time.
I’m very satisfied and grateful.

I'm using SyncBack Pro by 2BrigtSparks for automatic file backups for many years. It just always worked on all Windows platforms, including old Win7 and with all my NAS devices.
Just recently when a new release was not working on Win7, they immediately released a beta with fix and immediately replied on my service request.
Very dependable product and company and very reasonable price.

They worked with me until we were able to resolve the issue and were very attentive to the situation.

Swapna from Support was extremely helpful and sorted my issue straight away.

Pro version is incredibly useful and can just about backup anything to anywhere.

I asked the 2BrightSparks support department to help me with the configuration of SyncBackFree. Within half an hour I received an comprehensive answer with a solution. Despite the fact that the free version does not offer support.
SyncBackupFree is a great backup program and I really appreciate the Helpdesk. I recommend them.

I've been using SyncBack Pro for a few drives since 2012. From time to time, it's been invaluable in finding a deleted file or using as a reference. Recently, I discovered that one of the backups hadn't been backing up as expected for awhile, although the program said it was. Swapna, the developer, gave me his time with great patience to help discover the problem and fix it. He also provided some clarifications and suggestions on how I could improve my experience with the program.

SyncbackSE/Pro is very straightforward but powerful back software. It works very well and has a wealth of options to meet most any needs. I'vebeen using it since 2008 and will continue to do so.

Good tech support is rare these days. I had an issue that I thought might not be fixable, in which one part of a pre-backup routine was not working under certain conditions. I wondered whether it would be able to be resolved. But to my surprise, the tech support agent had an immediate answer and the recommended fix worked perfectly.

I would like to leave a message about the SyncBack software. I contacted the Helpdesk, which was remarkably responsive. They resolved my issue in no time.
I highly recommend this very professional publisher and their software, which is both effective and useful.

SyncBack Pro is an excellent product. For many years, I have used it to mirror my dropbox cloud account to an external drive. It has worked perfectly and is worth a lot more than the price of the software! When I recently upgraded to the newest version, I received some errors. But customer support was fast and responsive and the issue was resolved quickly. It's working perfectly again.

Quick support to resolve a collission that prevented a backup from completing unaided.
Have used this software for years, excellent 👍

Had a problem with backup to OneDrive, support did a great job helping me with the problem.

Syncback Pro is a fabulous piece of software that gives you much greater flexibility than normal backup programs for creating copies of your files. And their support is among the best I've experienced. They get back to you promptly and stay with you until your issue is resolved. And the guidance they provide is clear and easy to follow.

Great software and very good support!

We are using the software for about 2 years now. Today there was a glitch (sending the logs via a Google Workspace account) and the support was fast and adequate!

My Company uses the software SyncBackPro a lot and we are very happy with it. The Support helped us very quickly in some requests.

With decades of experience in the computing industry, including running my own business, ProTronics, I have had the opportunity to support numerous clients in implementing comprehensive backup solutions. Among the many tools I have encountered, SyncBack Pro by 2BrightSparks stands out as an exceptional choice. Even in retirement, I continue to recommend it to those seeking a reliable and powerful backup solution. I've been using it since June 2007 to today and currently own several licenses including their Upgrade Assurance.

My background includes extensive work with various computer systems and platforms such as UNIX/Linux, Apple OS, Windows, and Android. Additionally, my appreciation for SQL continues to keep me engaged with Linux environments. Over the years, I have tested numerous Windows-based backup software solutions, but none have impressed me as much as SyncBack Pro.

Spanning six decades of computer history, I have found that complex feature sets often result in difficult-to-use software. However, SyncBack Pro strikes an ideal balance. It offers an extensive range of features while maintaining an intuitive and user-friendly interface. In my experience, there is truly nothing else quite like it.

Moreover, 2BrightSparks consistently demonstrates a commitment to innovation and continuous improvement. Their well-written articles and resources provide valuable insights for those who wish to deepen their understanding of backup solutions.

For anyone seeking a robust, reliable, and easy-to-use Windows-based backup system, I wholeheartedly recommend SyncBack Pro.

Great software, especially SyncBack Touch, and great support!