I love the set up and encouragement, it’s not as user friendly as I would like. It would feel more fluid if workouts were in their own spot and had a mark as done when complete so you could see clear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the trainers and customer service has been great. the program is well thought out and there’s a real feeling of being part of something- which helps with motivation. i feel i’m in skilled, competent h... See more
Company replied
I am having a great experience because all of the people in the group are nice & encouraging to each other. It's helped me with me consistency & I like being able to watch different workouts. The app... See more
Company replied
I have lost 70 pounds over a year, and I started with the 28Pilates 28 day challenge in late April/early May - I loved it so much that I started their 90 day challenge right after. There is support,... See more
Company replied
3.5
Average
300 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Membership rip off
I haven’t even got this out of the package due to work commitments! I haven’t even had the package- which took 4 weeks to arrive - for 3 weeks ! I’ve been charged a membership with me asking about cancelling and being told I’ve did the 28 day trial! I’ve not had it for 28 days so that’s not good ! I was advised to cancel through’ manage subscriptions’ but no verification code was sent to continue cancelling! I’ve instructed my bank to block and future payment! I still want to cancel el so please respond to this and verify an can’t!
19 May 2025
Unprompted review
Reply from 28pilates
Hi Gillian,
I'm truly sorry for the frustration and confusion this experience has caused you. That’s not the smooth and supportive experience we want for anyone.
Please rest assured, we've gone ahead and confirmed your membership is now fully cancelled, and you will no longer be charged moving forward.
If you have any other questions or need help with anything else, we're here for you.
Thank you for your patience and for bringing this to our attention.
Warm regards,
The 28 Pilates Team
GREAT app!
GREAT app!! The reformer board is so fun but I wanted a program that will tell me exactly what to do rather than me coming up with the exercise and frequency. Amanda and this app does just that! There are so many workout programs to choose from of varying lengths and difficulty. I will definitely keep doing this workout app!
18 May 2025
Unprompted review
Reply from 28pilates
Hi Taylor,
Thank you for your wonderful feedback! We’re so happy to hear that you’re loving the reformer board and enjoying the guidance Amanda and the app provide. It means the world to us that you’re finding the workouts fun, structured, and motivating!
We’re cheering you on and can’t wait to see how far you go on your fitness journey. If you ever need anything or have suggestions, we’re just a message away!
With gratitude,
The 28 Pilates Team
The email transmission between me and…
The email transmission between me and 28pilates was good until I requested a refund. I've been trying for 2 days. I've had one response and replied to that response with still no guidance on what's next to receive a refund. Their refund policy is very simple in writing yet, not so simple in reality.
14 May 2025
Unprompted review
Reply from 28pilates
Hi Debra,
Thank you so much for reaching out and for your honest feedback. We truly understand how frustrating this has been. I'm really sorry for the inconvenience you've experienced.
Just to clarify, it looks like you joined our program and remained enrolled past the free trial, which is when the standard $39.99 membership fee was automatically applied. That said, we recognize that this process hasn’t been as smooth or straightforward as it should be, and we’re actively working to improve our support experience to better serve you and others in the future.
We genuinely appreciate your patience and understanding, and I’m here if you have any other questions or need further assistance, I’d be more than happy to help.
Warm regards,
The 28 Pilates Team
Do not believe the website
Delivery says 3 days, do not expect your package to arrive in this time! Took 10 days to arrive. No apology and poor excuse that “it can take longer” so the answer to that is to be transparent on the website and not express a 3 day delivery if it is not physically possible.
I made the order with extra added items, half of them did not arrive with the order. Seeing some of the reviews it looks like I am not the only one so it’s not a one off mistake. No apology, no explanation. Poor customer service. No confidence of rectifying the problem and serious concerns with the website misleading and misselling the products in the package and delivery.
14 May 2025
Unprompted review
Reply from 28pilates
Hi S,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the delays and missing items, this is certainly not the experience we aim to provide, and I completely understand your frustration.
Due to a recent high volume of orders and unexpected delays with our shipping carriers, both processing and transit times have unfortunately taken longer than usual. That said, we recognize how important clear and accurate delivery expectations are, and we’re actively working to improve transparency on our website to better reflect real-time shipping conditions.
We also sincerely apologize for the missing items and the lack of clear communication. For any items that did not arrive, please don’t hesitate to contact our support team directly at hello@28pilates.com, we’ll make it a priority to resolve this for you as quickly as possible.
Your feedback is extremely valuable, and we appreciate you bringing this to our attention. If there's anything we can do to make things right or assist you further, please don’t hesitate to reach out.
Warm regards,
The 28 Pilates Team
DOUBLE ORDER
My wife and I both ordered this morning 5/13/25. (thinking the other person was taking care of it) I was charged $139.99 and she $149.98 + $24.99. Upon realizing the error I tried to contact the company via their c-s address "hello @28pilates.com" , hoping to cancel all three (3) orders before being processed. Unfortunately I've not received a response yet.
13 May 2025
Unprompted review
Reply from 28pilates
Hi Joe,
Thank you for your feedback, and we’re truly sorry to hear about the confusion with your recent orders.
Just to clarify, you did join our program and remained enrolled beyond the trial period, which is when the standard $39.99 membership fee was applied. That said, we completely understand that you reached out to request a refund, and we’ve fully honored that request — your payment has been refunded, and your membership has been canceled and removed, as confirmed.
We appreciate your patience and understanding throughout this process. If you or your wife need any further assistance or clarification on the additional orders, please don’t hesitate to reach out, we’re here to help.
Warmly,
The 28 Pilates Team
Horrible product
Horrible product. Flimsy piece of plastic, my daughter and I tried it. The whole board moves with you. That makes no sense. Not worth the money and the fact you have to pay to ship back to get a refund for the product is the most ridiculous thing I've ever heard of. Never again!
7 May 2025
Unprompted review
Reply from 28pilates
Hi Amanda,
We’re really sorry to hear that the board didn’t meet your expectations, especially after you and your daughter gave it a try. That’s not the experience we want anyone to have with our program.
The board should remain stable during workouts, and if it was shifting, we recommend trying a stability or yoga mat underneath the board, as it often helps keep the base in place during movement. That said, if the issue persists, we’d have been more than happy to look into a replacement.
We also understand how frustrating it is to cover return shipping. While that’s part of our current policy (unless an item arrives damaged), we’re actively re-evaluating it based on valuable feedback like yours.
If there's anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your feedback and are here to help.
Warmly,
The 28 Pilates Team
Bad service. RUNNNN
Good product, bad customer service. Save your money and email them for a specific link to remove your payment info. The skool thing was low quality experience. They advertise you can extend a free trial but make it difficult to cancel. I reached out on May 2nd and they charged me on May 5 I said cancel, and they charged me $39.99. So called "Free trial" with Skool course is a complete scammmmm. Waste of time find your own free info on the board anywhere on line. Can't believe how ridiculous this customer service experience was considering how accommodating they claim to be.
5 May 2025
Unprompted review
Reply from 28pilates
Hi Mwazomela,
Thanks for your feedback and we’re sorry to hear you felt this way.
Just to clarify, you did join our class and stayed beyond the trial period, which is when the standard $39.99 membership fee was applied. That said, we understand that you requested to cancel shortly after and we’ve fully honored your request: your payment was refunded and your membership has been removed, as confirmed.
We’re always working to improve the experience and make things clearer for members. If you have any questions or need anything else, feel free to reach out to us directly at hello@28pilates.com. We’re here to help.
Wishing you all the best,
28pilates team.
Today I finished the 28 day challenge
Today I finished the 28 day challenge. It's been a journey since I started this program. I was hesitant at first since I knew nothing about Pilates or this program. On March 31st I decided to give it a shot. I ordered the board and it did take a little longer to get here than it was supposed to. Customer service was helpful with that, but they have a USPS Challenge you can do before the board arrives and those workouts were very helpful in getting to know pilates and get you ready for the board. The board finally came and I'm not going to lie I was nervous after my first day on it. It was hard keeping up with the transitions on the board, but with the encouragement and helpful advice from the community on the app. It got way better and I did become stronger everytime I used it. I ended up loving the workouts and this board. I looked forward to getting up every morning and using it. I even battled through having the worst headache because I did not want to give up. I love the people i met through this program and support I have recieved. I lost a total of 6lbs during this 28 day challenge. I did not take measurements for inches but I'm sure I lost some inches too. Since my clothes are fitting better, but not ready to buy a new wardrobe just yet. I still have some weight to lose.
6 May 2025
Unprompted review
Reply from 28pilates
Wow, thank you so much for sharing your journey and huge congratulations on finishing the 28 Day Challenge.
We know starting something new, especially Pilates, can feel intimidating, but you stayed committed even through headaches and hesitation. That takes real strength. It’s amazing to hear how much progress you’ve made and how much better you feel in your body. Six pounds down and clothes fitting better is a big deal.
We’re so proud of you and grateful to have you in the community. Keep going. You’ve already proven you can do hard things.
This company is very hard to get ahold…
This company is very hard to get ahold of. I have contacted them multiple times now with no responses and the only contact info they give you is their single email address. I have tried to cancel return and refund but they won’t respond. What a waste of money and a scam. They get you to buy but when you don’t want it anymore tough luck and they seem to be hiding bad reviews to. If you see this DONTbuy from them!!
6 May 2025
Unprompted review
Reply from 28pilates
Hi Andrea
We’re really sorry to hear about your frustration and that you had trouble reaching us. That’s not the experience we ever want for our customers.
We looked into your case and can confirm your cancellation and refund have now been processed. We’ve also followed up directly by email to make sure everything is fully resolved for you.
We’re always working to improve our response times and support process and your feedback is helping us do that. If there’s anything else you need, please don’t hesitate to reach out again. We’re here to help.
Sincerely
The 28 Team
Loved the 28 day challenge
Loved the 28 day challenge! And the community is amazing- always encouraging each other to reach our goals. The board does take some getting used to (I’ve never done Pilates before) but I’ve had no issues with it.
6 May 2025
Unprompted review
Reply from 28pilates
Meghan we’re so glad you loved the 28 Day Challenge. It means a lot to hear that the community played such a big role in your journey. That’s exactly what we built this for.
You crushed it for someone who had never done Pilates before. We’re proud of you for sticking with it and pushing through those early days on the board.
We’ll be cheering you on for whatever comes next.
The 28 Team
Stay away from 28 Pilates!!
I bought a board for the 28 Pilates Challenge. Everything started out fine. They give you access to their workout videos via Skool app. That lasts for 28 days and then they automatically charge you 39.99 for a renewal. The board is okay, but a bit wonky. Something to get used to. What they don’t tell you is that the board breaks and the resistance bands snap very easily. They claim you cannot return or exchange your board after 30 days. Very convenient when most boards last just outside of the thirty days and then the resistance bands snap. And they are very readily available to tell you they are sorry, but your loss. Do not buy a board from this company. They are all about any scam they can get away with. Another scam they put people through is making you believe that you can WIN a 3 month 1 on 1 with one of their trainers. Where they pick 13 winners that will win a 3 month body transformation. Sounds amazing, right? Well, I was picked. Super excited. They asked me a few questions about my fitness routine and what my goals were. After telling my story they asked how much I’d be willing to invest. Umm…why do I have to invest if I am winning something? Because you are not winning anything! I said I was not able to invest and they said that unfortunately, I was no longer a winner. I messaged my trainer, Amanda Buthe about it and she completely ignored me, but did respond when I said my board broke. Again, do not spend money on 28 Pilates. It is not worth all the hassle, lies and scams!
1 May 2025
Unprompted review
Reply from 28pilates
Hi there
We’re truly sorry you feel this way and appreciate you taking the time to share your feedback. We want to clarify a few important points.
We’ve already sent a replacement for your broken band and are always happy to help if any part of your equipment needs support — even outside the 30-day window. Our return policy is clearly outlined but we understand how frustrating it can feel if something goes wrong right after that period ends.
Regarding the 3-month transformation program, it is not advertised as a free giveaway. We select a limited group of women who get direct, daily access to a coach and a fully customized plan. We simply can’t offer that to everyone. It’s a high-accountability coaching experience with real-time support, and we’re always upfront about the structure and investment involved.
If there’s anything that still feels unresolved, please email us directly. We’re here to help however we can.
The 28 Team
So worth it
So worth it. I cannot believe the stamina I have gained. And the strength. I am not out of breath as often which really helps my asthma.
30 April 2025
Unprompted review
Reply from 28pilates
Juliana, we are so proud of you. Hearing that you’ve gained stamina and strength and that it’s helping with your asthma means everything to us. Thank you for sharing your journey. Keep showing up. You’re doing amazing.
Don't waste your money
Don't waste your money. I deeply regret my purchase. For two weeks, I couldn’t even track where my order was. It finally arrived after 18 days, but the color was wrong—I ordered pink, and they sent purple. It was supposed to come with four gifts, but they didn’t send the belt. The left roller gets stuck, and there’s a bump where the timer is supposed to be fixed, which prevents it from attaching properly. This is a Chinese company and the material is very, very poor quality.
Also, when it arrived, the box and the plastic wrapping were torn.The timer doesn't work, and the reason is that they didn't install a battery.
The battery it requires is a very small watch-style battery, which is hard to find.
It's truly shameful how this company operates.
Their device is trash and disgusting.
23 April 2025
Unprompted review
Reply from 28pilates
Hi Maryam,
We’re really sorry to hear that your experience didn’t meet expectations. That’s certainly not the standard we aim for. We’ve looked into your order and it seems there were several issues with shipping and fulfillment, including the wrong color and a missing accessory. We completely understand how frustrating that must have been.
We would love the opportunity to make this right. Please reach out to our support team at [insert email] with your order number so we can send any missing items, assist with the battery concern, and resolve this to your satisfaction.
Thank you for your feedback. It helps us improve every step of our process.
Such a great program
Such a great program! Short workouts make it perfect for a busy mom! 10/10 recommend. The community encouragement is amazing too!
18 April 2025
Unprompted review
Reply from 28pilates
Rae, thank you so much for the love. We’re so glad the short workouts are a perfect fit for your busy schedule. Hearing that the community support is lifting you up means everything to us. Keep showing up and crushing it. You’ve got this.
Horrible experience
Horrible experience. I was very unhappy with my reformer and wanted a refund. After much back and forth, they told me they shipped me a new one. I have no desire to have 2..let alone 1! Very unhappy especially when they advertise a no risk 28 day guarantee.
8 April 2025
Unprompted review
Reply from 28pilates
Hi Kristine,
We’re genuinely sorry to hear this was your experience that’s never what we want. After your review, we sent a request for more information so we could look into your issue and resolve it, but unfortunately, we didn’t receive a reply within the 3-day window.
We also weren’t able to locate your order in our system, which made it difficult to investigate further. That said, we absolutely stand behind our 28-day guarantee and want to make this right. Please reach out directly to our support team at hello@28pilates.com and we’ll prioritize getting this resolved for you.
28 and Feeling Great!
This experience was amazing it pushed me to my limits. When I thought I couldn’t do an exercise I proved myself wrong. The Instructor Amanda was wonderful throughout the 28 days. I didn’t have enough time with my free trial and the company was kind enough to give me the time to see if it worked for me. I noticed little differences in these 28 days and I feel stronger then ever. I can’t wait to see where this journey takes me!
28 March 2025
Unprompted review
Reply from 28pilates
Christina this is everything. We’re so proud of you for proving yourself wrong and pushing past your limits. That’s what 28 is all about.
Thank you for the kind words about Amanda and our team. It means a lot to know the program and community helped support your journey. We’re so glad you gave yourself the time and space to see what’s possible.
We can’t wait to see where this journey takes you next. You’re just getting started.
The 28 Team
28Pilates
I was initially skeptical about another fitness program. As like many, I’ve tried countless ones — both online, in person, as well as fitness club memberships, personally tailored programs and group fitness etc. The 28Pilates program is by far the BEST program for anyone at any fitness level. It is self-paced but you can also select from many of the options offered in the program. As someone who is fighting the menopause battle, I found something that is FINALLY working! The content of the workouts and challenges are outstanding, but the best part is the community —exceptional, dedicated and motivating coaches, as well as supportive members who constantly inspire and motivate each other on one great team! I completed the 28-Day Challenge trial and did not hesitate to continue my fitness journey and membership. Give this one a try as you won’t regret it!
25 February 2025
Unprompted review
Reply from 28pilates
Lisa your words mean the world to us. We know how hard it can be to try program after program without seeing results, so hearing that 28 finally worked for you is exactly why we do this.
We’re especially proud to support women navigating menopause and help make fitness feel possible again at every stage of life. Your strength, commitment, and energy are inspiring and we’re lucky to have you in the community.
Thank you for trusting us with your journey. We’re just getting started.
The 28 Team
Great total body workout
Great total body workout. Gain strength and flexibility.
18 March 2025
Unprompted review
Reply from 28pilates
Joanne we love hearing this. Strength and flexibility is exactly what we’re here for.
Thanks for being part of the 28 community. Keep up the amazing work.
The 28 Team
28pilates is where to go for the pilates board AND great workouts!
Pilates boards are taking the internet by storm, but there's a huge lack of resources when it comes to workout programs with the board. 28pilates.com gives you a fantastic variety of workouts through their monthly community program. But it isn't just the 28-day program with the pilates board that you get. There's also a 90-day bootcamp, a 17-day ab burner, loop workouts, chair workouts, and more. In addition, you have community support and new workouts to be found in the community forum.
Joining is very easy, as is accessing the classes. I counted somewhere in the neighborhood of 100 exercises you can do with this board, so pick out your favorites for various body parts and form your own workouts if you want to keep going past these advertised workouts.
3 March 2025
Unprompted review
Reply from 28pilates
Eric thank you for this amazing breakdown. You captured exactly what we aim to build here—a powerful board paired with a full system of support, variety, and real results.
We love that you are exploring everything beyond the 28 Day Challenge and making the most of the bootcamp, ab burners, and all the workouts available. That flexibility is what makes this community so valuable.
We appreciate your thoughtful words and are grateful to have you with us.
The 28 Team
❤️ Easily accessible and adaptable!
I love this easily accessible pilates Reformer board. Yes it has some quirks to work through with the actual board. Any work out item has those, just adapt as needed! The classes were amazing. I love the music and lack of excessive talking!
18 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.