Overall, I had a nice experience with them. Only issue is the products are delivered without their original packages/tags. It's just a little confusing... Update: Thanks for your kindly reply, but I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy.... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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Company details
Written by the company
WHO WE ARE 24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group. Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize. 24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally. A UNIQUE EXPERIENCE A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance. A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more. LIVE FROM PARIS Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience. With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence. The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a return and the courier company…
I had a return and the courier company requested some kind of documents for export. I contacted customer support and they handle it efficiently.
29 December 2025
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such kind and positive feedback with us.
We are delighted to learn that our Customer Care team was able to assist you with your return inquiry efficiently and promptly!
We wish you a wonderful month of January and hope to welcome you back soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are happy to hear that you have enjoyed our swift delivery service and the quality of our products! Your satisfaction is very important to us.
We hope your new piece brings you complete satisfaction and look forward to welcoming you back soon on 24S!
Kind regards,
24S Customer Care Team
Good communication and a very good deal…
Good communication and a very good deal funny you can get free shipping from France but charge you £10 in the uk merci
29 December 2025
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are glad to hear that you have found your gem among the 24S selection and that our Customer Care Team was able to fully assist you with any inquiries you had!
Regarding the shipping fees, we understand your concern and appreciate you bringing this to our attention. Shipping charges can vary based on destination and local regulations, but we are always working to offer the best possible service and value to our customers. Your feedback is important and will be shared with our team as we continue to improve.
We wish you a lovely day and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
I had a wonderful experience shopping…
I had a wonderful experience shopping on 24s.com! The website is easy to navigate, the product selection is fantastic, and the checkout process is smooth and secure. What truly made my experience exceptional was the customer service Josy assisted me and was incredibly kind, patient, and attentive. She went above and beyond to make sure all my questions were answered and that I felt comfortable with my purchase. It’s rare to encounter such genuine and aimable service these days. Thank you, Josy, and thank you 24s.com for making shopping such a pleasure!
6 January 2026
Unprompted review
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such a thoughtful and wonderful feedback with us.
We are thrilled to hear that you have enjoyed your shopping experience on 24S and that you have found our website easy to use with a fantastic selection of products!
We are especially pleased to hear that Josy was able to assist you with any inquiries you had. Your kind words will be shared with her and the entire team. Providing attentive and genuine service is very important to us, and your satisfaction is our greatest reward!
We wish you a lovely month of January and hope to welcome you back soon on 24S!
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your praising feedback with us.
We are grateful to hear that you have enjoyed a flawless experience on our website and our swift delivery service!
We wish you a magical month of January and hope to welcome you back soon on 24S!
Best regards,
24S Customer Care Team
delivered what I purchased in great…
delivered what I purchased in great condition
23 December 2025
Unprompted review
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are delighted to learn that your purchase was delivered in perfect condition!
We wish you the best time wearing your new piece and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
Quick delivery
29 December 2025
Reply from 24S
Bonjour,
Thank you for sharing your positive feedback with us.
We are grateful to hear that you have appreciated our fast delivery service!
We wish you a magical year 2026 and hope to see you back soon on 24S!
Best regards,
24S Customer Care Team
I didn’t realize the package needed a…
I didn’t realize the package needed a signature to receive so I won’t be able to accept it since I won’t be home during delivery hours
29 December 2025
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional inconvenience encountered with the delivery of your order.
We kindly confirm that all of our deliveries are required with signature due to the value of the items.
According to the Fedex tracking, they attempted to deliver your parcel twice, and a new attempt will be made today.
Also, we inform you that you have the possibility to modify your delivery to a Fedex location with the e-mail received by our carrier.
Please rest assured that your feedback is very important for us and that we have forwarded it to our Transport partner Fedex, with the objective of improving our customer experience.
We remain at your disposal for any further inquiry in the meantime.
Kind regards,
24S Customer Care Team
I love this company
I love this company. The shopping experience here feels luxurious. You buy an item and you are informed all the way til it comes to your home. The packaging is beautiful, and the returns really easy. It's unbeatable for me. The only thing that made me give them a 4 star is because the sizing is not accurate. I purchased two Max Mara coats and the sizing was supposed to be good according to their size guide, but they were very small.
13 November 2025
Reply from 24S
Bonjour,
Thank you very much for your positive feedback and your kind words about our service and your shopping experience!
We are delighted to hear that you have appreciated the quality of our customer service, our packaging, and the ease of returns!
We are sorry to learn that the sizing guide did not meet your expectations. Your feedback is very valuable, and we will pass it on to our team to help improve our size recommendations.
Please don’t hesitate to contact our customer service with any questions or to receive personalized sizing advice for your future purchases!
We wish you a lovely month of January and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Excellent
Great store with very efficient customer service who are always very helpful. Highly recommended.
16 December 2025
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and thoughtful feedback with us.
We are absolutely delighted to hear that you had a flawless experience on our website and that our Customer Care Team was able to assist you in a timely manner with any inquiry you had !
We wish you all the best for the New Year 2026 and hope to welcome you back to 24S very soon."
Kind regards,
24S Customer Care Team
I didn’t receive the parcel till now
I didn’t receive the parcel till now. And the parcel station is incorrect, I don’t know even where to pick up my parcel and I don’t where it is. The tracking information is incorrect.
I really wish your team can get in touch with me as soon as possible.
BR
Huilan
31 December 2025
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional inconvenience encountered with the delivery of your order.
According to the tracking information, there was a first delivery attempt on 24th December that was unsuccessful, and after that your parcel has been headed to the collect point available at that moment.
Please rest assured that your feedback is very important for us and we have forwarded it to our Transport partner Chronopost, in order to improve our customer experience.
Also, one of our advisors is in contact with you by e-mail in order to find the best solution possible.
Kind regards,
24S Customer Care Team
Wonderful experience from the…
Wonderful experience from the beginning. My item was excellently priced and delivered on Christmas Eve very efficiently. Packaging was perfect.
23 December 2025
Reply from 24S
Bonjour,
Thank you very much for taking the time to share your positive review with us.
We are grateful to hear that you have appreciated our swift delivery service and especially our iconic Parisian packaging !
We wish you a wonderful New Year's Eve and hope to see you back soon on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for taking the time to share your positive feedback with us.
We are delighted to hear that you have enjoyed a smooth experience on our website!
We wish you a magical New Year's Eve and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
Horrible Shipping & Service
I placed a significant Christmas gift order on December 18, with delivery originally scheduled for December 22. As of December 30, it still has not been delivered. Customer Service has been unhelpful, so I will be contacting American Express to dispute the charge and request a reversal.
19 December 2025
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered lately with the delivery of your order.
We kindly confirm that FedEx has been contacted regarding your order on 2 occasions, and it is pending customs clearance.
We also inform you that customs clearance is delayed due to administration changes with the US President.
Following your recent exchange with our Customer Agent, we inform you that we requested Fedex to return the parcel to our Workshop.
Our Customer Care Team will keep you informed of any update.
We remain at your disposal for any additional information at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for your kind and praising feedback.
We are glad that you have enjoyed our iconic Parisian packaging and our swift delivery service!
We wish you a wonderful holiday season and hope to see you very soon on 24S !
Best regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for sharing your kind and positive experience with us.
We are happy to hear that you have found your gem among the 24S selection and that you have had a flawless experience on our website!
We wish you a magical end of the year and hope to welcome you back soon on 24S !
Kind regards,
24S Customer Care Team
Highly recommend this company
I was a little sceptical about ordering from France for delivery to the UK but I needn’t have been. My item arrived within two days and was in perfect condition.
I ordered a stone island jacket which was half price to what I could get it for in the UK. It fit perfectly and looks lovely.
17 December 2025
Reply from 24S
Bonjour,
We are grateful for your kind words and for taking the time to share your positive experience with us!
We are delighted to hear that you have found your gem among the 24S selection and that you enjoyed our swift delivery service!
We wish you a wonderful time wearing your Stone Island jacket and hope to welcome you back soon on 24S!
Kind regards,
24S Customer Care Team
My order was sent quickly however it…
My order was sent quickly however it still has not arrived. It’s expected to be delivered about 4 days late.
24 December 2025
Reply from 24S
Bonjour,
We thank you for your feedback and we are absolutely thrilled to know that our swift shipment particularly stood out and pleased you !
In the meatime, we sincerely apologize for the exceptional delay encountered with the delivery of your order.
Rest assured that your feedback is very important to us and will be forwarded to our dedicated Transport team in order to improve your next experience on 24S.
We remain at your disposal for any further inquiry in the meantime.
Kind regards,
24S Customer Care Team
Last time shopping here
I spent over 7k and the shipment is delayed due to their written explanation of goods. I have emailed the company and there is no reply. Let’s see if I even receive this shipment…buyer beware. Customer service is awful for a luxury retailer.
23 December 2025
Reply from 24S
Bonjour,
We thank you for your feedback and we sincerely regret the inconvenience caused by the delay in your shipment.
Following your call this morning, we want to assure you that we are already in direct contact with the carrier. Our Team is actively working to provide all the necessary documentation for customs clearance.
We are closely monitoring the situation with the carrier and will keep you informed of every new update.
We truly appreciate your patience during this process. As a token of our apology for the inconvenience, we will be in touch shortly to offer you a commercial gesture.
Rest assured, we are doing everything we can to resolve this as quickly as possible and ensure you receive your shipment.
In the meantime, we remain at your entire disposal for any further information at: bonjour@24s.com.
Kind regards,
24S Customer Care Team
Everything ✨👌🏽🔥🔥🔥🔥🔥🎉🎊
23 December 2025
Reply from 24S
Bonjour,
Thank you very much for taking the time to share you positive experience with us!
We are glad you decided to take the plunge by shopping with us and even more to hear that you have enjoyed your overall shopping experience on our website!
We hope your new pieces bring you entire satisfaction and to see you soon back on 24S.com!
Kind regards,
24S Customer Care Team
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