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24hrslocksmithReviews 

587
•
TrustScore 4 out of 5

3.9

Locksmith
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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to explain situations clearly and offer effective solutions. The service is consistently described as excellent, with many appreciating the quick response times, especially in emergency situations, and the ability to resolve issues without causing damage. However, some people were dissatisfied with the pricing, reporting significant discrepancies between initial quotes and final bills, with some feeling that prices were misleading or excessively high. There were also concerns about the product quality, with a few customers mentioning damaged property or receiving unwanted or substandard replacement parts.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speedy, friendly, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their politeness, friendliness, and... See more

Price

People report ambiguous experiences with price, with many customers expressing significant dissatisfaction... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick arrival of... See more

Product

Users describe negative interactions with product, often involving unnecessary replacements and damage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more

Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.

Contact info

3.9

Great

TrustScore 4 out of 5

587 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(587)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Dishonest

Dishonest, extortionate and no supper whatsoever. Do not let these thieves into your home.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Claude was amazing

Claude was amazing. I got locked out of my property and he came really quickly to save the night, will definitely recommend him to friends and family

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Reuben

Reuben

Smart
Friendly
Very professional and would use his services again.
Thank you very much.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Ruben’s professionalism

I’ll like to thank Ruben for being professional and prompt in delivering his services. I have to say Ruben knows the job!! In less than 5 mins I had access to my room again.

7 December 2025
Unprompted review
Rated 3 out of 5 stars

The overall experience was interesting

The overall experience was interesting. I felt as if the company tried to overcharge me. Which wasn’t helpful. The starting price was from 45 but I ended up paying 168 for an easy job. The tried to change me locks. Alex was help but the overall company wasn’t that great.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt service

Very prompt service, guy came within 15mins , very polite guy and nice, I will definitely use the service again and recommend to others. Thank you

6 December 2025
Unprompted review
Rated 3 out of 5 stars

Speedy response to a late evening locked-out situation.

Clear and regular communication of ETA. Arrived within 25mins of my call. Adam was courteous and ultimately got me back into my home, though as others have noted the first and default suggestion seems to be drilling & replacing the lock (£400++). When I made clear this was untenably expensive and I would rather forfeit the callout fee and drive several hours to collect a spare key from a family member, an alternative, less approach was suggested, which turned out to be relatively straightforward. Even so the final cost was significantly higher than anticipated (significantly more than a previous experience of calling out a locksmith several years ago at my partner's property). Be aware that the price quoted on the phone is simply a callout fee. Over and above this will then be added the 'job fee' (determined by type of lock) & VAT.

3 December 2025
Unprompted review

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