Good service but took 8.5 hours to get a prescription. Granted this included time overnight so didn’t really make a difference, but still slower than advertised or from previous experiences using this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wish I would of known about 24hrdoc sooner!, This service is very convenient when you need immediate care without having to go to an emergency room or an Urgent Care. The whole process was made s... See more
Company replied
Traveling and not having to go clinic and saved 1000 plus dollars. Being able to forward issue and how resolved to actual local Dr for followup is amazing. Will use again.
Company replied
I have a tooth abscess (I have to have major surgery and haven't found a dentist yet). I know I have to clear the infection before extractions and any wait is too long for a mouth abscess. This serv... See more
Company replied
Company details
Written by the company
24hrDOC is the premier telehealth company. With 24hrDOC, there is no need to wait for long periods to see a doctor. We pride ourselves in offering the highest level of healthcare for patients and their families. 24hrDOC is dedicated and focused on you, your physical and mental health, and your well-being through top-notch and convenient medical services! Benefit from affordable online doctor visits through our secure and dependable telehealth services.
Contact info
3050 Post Oak Blvd, 77056, Houston, United States
- 832-838-4746
- services@24hrdoc.com
- 24hrdoc.com
4.1
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They say 24hr doc and it has been 15 hr…
They say 24hr doc and it has been 15 hr and still have heard nothing. Also what is the point of a phone number and business hours if nobody answers the phone. But they definitely want there money up front for piss poor service
17 April 2026
Unprompted review
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to wait longer than expected after being told a timeframe, especially when you’ve already made payment and are unable to reach anyone by phone during stated business hours. That is not the level of service or communication we aim to provide.
We also understand your concern about responsiveness and timing, and we sincerely apologize for the inconvenience this has caused you. Your feedback is important, and we appreciate you bringing it to our attention so it can be reviewed and used to improve our service and support availability.
Sincerely,
The 24hrdoc Team
Ii paid $15.00 extra to get my…
Ii paid $15.00 extra to get my prescription expedited and that didnt happen. They said it would take 5 hours . It took double the said. Also they didnt prescribe anything for pain!!!
18 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to pay for expedited service and not receive it within the expected timeframe, as well as not having pain relief addressed in your treatment plan. That is not the experience we aim to provide, and we sincerely apologize for the delay and the disappointment this caused.
We appreciate you bringing this to our attention so it can be reviewed. Please reach out to our support team so we can investigate your case and help address your concerns as quickly as possible.
Sincerely,
The 24hrdoc Team
Absolutely horrible experience…
Absolutely horrible experience according to your website you all are located in Texas and close at 11 PM. I placed my order at 9 PM Eastern time which is 7 PM Texas time and you all are basically getting back to me 10 1/2 hours after the fact, even though the very first page on your webpage says no more than five hours and you charged me an extra $15 to get that review done in 45 minutes. I don’t know what the review is for seeing as it’s 10 1/2 hours later after the fact.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating and disappointing it must be to experience a significant delay, especially after paying for expedited review, and not receiving the level of service or timing that was advertised. We also understand your concern regarding communication and expectations set around turnaround times.
This is not the experience we aim to provide, and we sincerely apologize for the inconvenience and frustration caused. We appreciate you bringing this to our attention so it can be properly reviewed and addressed. Please contact our support team so we can look into your case and help resolve this issue as quickly as possible.
Sincerely,
The 24hrdoc Team
Back and Forth
Said my prescription was sent, showed up and they had nothing in the system. Luckily got a hold of customer service after trying to call like 10 times. If I didnt get a hold of them, who knows if I would have gotten it. Worked, so ill give 3 stars.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re sorry to hear about the experience you had at the pharmacy. We understand how stressful it must have been to arrive and find that the prescription wasn’t initially in their system, and we also apologize for the difficulty you had reaching customer service. That’s not the level of reliability or communication we aim to provide.
We’re glad to hear that the issue was eventually resolved, but we understand the frustration this caused. Your feedback is important and will be used to help improve our coordination with pharmacies and our support responsiveness.
Sincerely,
The 24hrdoc Team
I have open blisters and they prescribe…
I have open blisters and they prescribe me a cream and when I look it up it says not to put on ope blisters. So thanks for stealing my money from the site and Walgreens. And my foot is still messed up.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience and ongoing discomfort. We understand how concerning it must be to feel uncertain about a prescribed treatment, especially when dealing with open skin areas and pain. Patient safety is very important to us, and we regret that this situation has left you frustrated and still unwell.
We appreciate you bringing this to our attention. Please contact our support team or prescribing provider so your case can be urgently reviewed and your treatment plan reassessed.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found the service quick and that the medication coupon was helpful. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
They lie about wait times
Paid $39.99 for a 2-4 hour wait time for meds, when in reality it was SIX AND A HALF HOURS. I tried to call customer service I called MORE THAN 20 TIMES IN A ROW looking for answers just for NO ONE to answer. It would’ve been much better off paying any other company to get the meds sooner.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to pay for an expedited turnaround time and then experience a significantly longer wait, especially without being able to reach customer support after multiple attempts. That is not the level of service we aim to provide.
We also apologize for the lack of communication during this time and understand your frustration. Your concerns are taken seriously, and we appreciate you bringing this to our attention so it can be reviewed and improved. Please reach out to our support team so we can look into your case and work toward a resolution.
Sincerely,
The 24hrdoc Team
The customer communication is horrible…
The customer communication is horrible you cannot speak to someone directly. They sent the wrong medication. I was unable to get ahold of customer service to fix it. Stay away from this place.
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how serious and frustrating it is to receive the wrong medication and then be unable to reach support to correct it promptly. This is not the level of care or communication we aim to provide, and we sincerely apologize for the inconvenience and concern this caused.
We take issues like this very seriously and appreciate you bringing it to our attention so it can be reviewed and addressed. Please contact our support team as soon as possible so we can urgently investigate and help resolve this for you.
Sincerely,
The 24hrdoc Team
Good experience will use again when…
Good experience will use again when needed thank you for your help.
12 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you had a good experience and would use our service again when needed. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
I have gotten multiple prescriptions…
I have gotten multiple prescriptions and it's always easy fast and convenient and I really appreciate it when I don't have the time or money to get to the doctor's office
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you’ve consistently found our service easy, fast, and convenient, and that it has been helpful when you don’t have the time or resources to visit a doctor in person. We truly appreciate your continued trust and support in 24hrdoc.
Sincerely,
The 24hrdoc Team
Medicine prescription was never sent
Medicine prescription was never sent.
Update: the medication was sent, the pharmacy was supposed to be open and it didn't open that day so I didn't know the medicine was sent to the pharmacy until two days later. I did get my medicine, it is legit
16 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re very sorry to hear about this experience. We understand how concerning and frustrating it must be if you were expecting a prescription to be sent and it did not arrive, especially when you needed timely care. That is not the level of service we aim to provide.
We appreciate you bringing this to our attention. Please contact our support team as soon as possible so we can urgently review your case and ensure it is properly resolved.
Sincerely,
The 24hrdoc Team
Great experience and now that I have an…
Great experience and now that I have an established relationship I will use as needed
17 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear you had a great experience and feel comfortable continuing to use our service as needed. We truly appreciate your trust and support in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service quick and easy. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you experienced quick service. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Was quick and easy to use
Was quick and easy to use. Response time was great. Very convenient!
11 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found our service quick and easy to use, and that the response time and convenience met your expectations. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Very fast and easy to navigate the…
Very fast and easy to navigate the website. Got my prescription very fast, thank you!
16 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found the website easy to navigate and that your prescription was delivered quickly. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that everything was fast and that you were able to get your medication quickly. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Reply from 24hrdoc
Hi there,
Thank you for your kind feedback! We’re glad to hear that you found the process easy to understand, efficient, and that you were able to get your medication quickly. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
Very smooth process
Very smooth process.
Fast, efficient, simple.
Plus, you saved me a $500 ER copay. Thanks!
16 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your wonderful feedback! We’re glad to hear that you found the process smooth, fast, efficient, and simple, and that it helped you avoid an expensive ER visit. It means a lot to know we could make care more accessible and convenient for you. We truly appreciate your support and trust in 24hrdoc.
Sincerely,
The 24hrdoc Team
My doctor never received the request
My doctor never received the online request sent to them. I wasted a trip and had to contact the online dr. Several times to get them to call in the meds. I would still use them again, just need to get their logistics straightened out. Not sure if it was on the online Dr's side or the pharmacy...
10 April 2026
Reply from 24hrdoc
Hi there,
Thank you for your feedback, and we’re sorry to hear about the confusion and inconvenience you experienced. We understand how frustrating it must have been to make a trip expecting your doctor had received the request, only to find it hadn’t gone through, and then needing to follow up multiple times. That is not the smooth experience we aim to provide.
We also appreciate your patience in getting the issue resolved and your willingness to use the service again. Your feedback about coordination between systems and communication is very helpful and will be used to improve our process.
Sincerely,
The 24hrdoc Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.