24 Hour Wristbands Reviews 

7,281
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 318 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like lanyards, stickers, and wristbands met or exceeded their expectations in terms of appearance and durability. Many people also highlight the efficiency of the ordering process and the speed of delivery, often receiving their items earlier than anticipated. Reviewers appreciate the helpful customer service, which goes above and beyond to ensure satisfaction and timely delivery for important events. However, some customers also noted significant issues with delivery times, reporting that orders arrived late or that estimated delivery dates were inaccurate, leading to missed deadlines and additional costs. The minority of people were dissatisfied with product quality, citing problems such as incorrect colors, poor print quality, or products not matching the approved proofs, sometimes due to uncommunicated substitutions.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing satisfaction that... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction, noting great... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing extreme disappointment and calling it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were quick and exactly what I ordered. I’m excited to use them for my wedding favors! I will say I wish there was more communication because I chose a small font size that isn’t very visible. I w... See more

Rated 5 out of 5 stars

I just wanted to thank you for the great service and excellent quality on the lanyards. Everything came out perfect, and I really appreciate how smoothly the order went. Looking forward to worki... See more

Rated 5 out of 5 stars

The stickers turned out perfectly. The color, design, and arrangement are all exactly right. The one thing that surprised me is that I needed to cut them out, but it wasn't terrible. When I placed th... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(7,281)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order confirmed, then delayed beyond event date

I made an order for wedding matchboxes well in advance. A few days later was notified they were out of stock and that they "might" get more in, but that it'd still be enough time. I waited until a week later, still not in stock. I cancel the order, within minutes they magically call me saying that they do have them in stock and can go into production but that it'd arrive after my event date. They have no problem taking your money, but it's a "maybe" if they'll fulfill the order. I feel totally jerked around. Customer service had no information and refused any kind of expedited shipment to make them arrive in time. Last time I come to this website or refer them to any of my clients.

20 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 4 out of 5 stars

Delivery was quick

Delivery was quick, they allowed the design I wanted to be uploaded and the colors I chose came out as expected. Will order again.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Bait & Switch - AVOID

The photo and proof both showed a classic black koozie with black foam. What arrived was cheap and ugly white foam interior. When I submitted a 'wrong product recieved' notice they responded with 'our fine print says we're able to switch out based on availability'. Basically tough luck, too bad. So they lure you in with a product photo and then are able to switch it to something cheaper and uglier without asking if that is acceptable because their fine print somewhere says so? TERRIBLE business practice. Now we have to order new koozies because these are ugly and unuseable and we're still out hundreds of dollars we spent on them.

18 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

I have not received my order

17 February 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Items won't arrive on time even though…

Items won't arrive on time even though i ordered with plenty of time.

17 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Poor communication & delivery experience

I ended up having to call and pay an additional $100 for shipping to get the order to me on the date it was originally promised. I had an estimated delivery date of 3/5 and when I called on 3/4 to check on the status, the representative said “Oh, you’ll get it some time next week.” When ordering for a business, we have deadlines to meet and when things don’t go as planned, communication is very important. 24hour did not communicate that the project was running off schedule and I did not feel valued when I called to get an update but rather felt dismissed and unimportant. There are so many vendors that provide this service, I will think twice before using 24hour again. Make customer service human again.

5 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Unprofessional Service – Refusal to Fix Clear Production Error

I am extremely disappointed with the service and lack of accountability from this company. I placed an order with specific design requirements, and despite providing a clearly approved proof, the final product I received was incorrect.
The approved proof specifically designated certain wording in white and other wording in black. What I received was the exact opposite of what was agreed upon.
When I reached out to resolve this—providing side-by-side photo evidence of the approved proof versus the incorrect items—the company refused to offer a replacement or a refund. It is unacceptable to acknowledge an approved proof, deliver a different product, and then expect the customer to bear the cost of a mistake made on the production end.
I would caution anyone against using their services if you value accuracy and basic customer support. I will not be ordering from them again.

16 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 1 out of 5 stars

Dissatisfied-not items

We paid for gauranteed shipping so we would get our items when needed. We DID NOT get them in time, even after immediate approval. I want a refund!!!! We want to cancel this order immediately! No, we have not received these items. IT IS TOO LATE and we cannot use them!

12 March 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

Rated 5 out of 5 stars

I received these bands quickly & easily

I received these bands quickly, on time for my mission trip, and designing them was super easy. I got emails updating me every step of the way. I even had to call customer service for a shipping question, and they were very easy to reach and helped immensely.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

The colors are beautiful

The colors are beautiful, the quality is amazing, and the price cannot be beat! Shipping is fairly quick for a custom order. Only negative feedback is that the team sent the proof back and had changed the font color to something that was horrendous looking. I asked for it to me changed back to my original, which was done with no problem and the bracelets turned out amazing.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely slow processing

Extremely slow processing, it took 16 days till they even got shipped

21 February 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret that we were unable to meet your expectations and sincerely apologize for any inconvenience caused. Your feedback is very important to us, as it helps us identify our shortcomings and improve our services. We are committed to making sure your future experiences with us are positive and satisfying. For any complaints, claims regarding your orders, or if you have any questions, you can reach us directly at 855-711-4467. Thank you for giving us the opportunity to improve and serve you better.

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