Great bottle, sturdy and keeps my water cool. No metallic taste which I love. And it’s super healthy being stainless steel. Customer care was 10/10. Delivery super fast. I will definitely be buying mo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was hit with expensive charges from FedEx. With that taken into consideration, it's really not worth the price and I would probably return it if I could. If you're shopping from the UK, I would abso... See more
I absolutely love 24Bottles products. I buy them for myself, my kids, and also as gifts for friends and business partners. The wide variety of designs means there’s something for everyone, and it mak... See more
Exceptionally quality, beautiful and practical products. Order and delivery extraordinarily profesional and fast. Products very carefully packed in quality box. Everything is praisworthy. It was my f... See more
Company details
Written by the company
24Bottles® is the Italian design brand born in 2013 with the aim of reducing the impact of disposable plastic bottles on the planet and our lives. Our focus is to combine form and function in order to offer uniquely lightweight collections of bottles, coordinated accessories and smart solutions, so as to foster a more sustainable and comfortable lifestyle, while keeping personal style in check.
LIFETIME WARRANTY
Written by the company

- Timeless design lasts for life: it's a PROMISE.
- We offer a lifetime warranty on every single product we design. And remember, our water bottle isn't just a product, it's a promise: the promise of endless hydration, non-stop adventure, and customer service that will make you feel like a rock star. So, get ready to say goodbye to water bottles that don't keep their promises and say hello to your new adventure companion. Because once you try our water bottle, you'll never want to go back. And with our lifetime guarantee, you'll never have to.
Worldwide Standard Free Shipping from 49€
Buy a Clima Bottle, an Urban Bottle and get Worldwide Free Shipping

Contact info
Bologna, Italy
- support@24bottles.com
- 24bottles.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
No response whatsoever to a defect repor
I ordered two Travel Tumblers (600 ml). One of them arrived with a broken lid. I reported this and requested a solution via the 24Bottles portal. That was a month ago. I even sent a reminder. Still no response at all. Do not order from them.

Reply from 24Bottles
No response
At first I was very happy with my bottle as it stays warm for a long time and it has a beautiful design.
Unfortunately the lid broke (while it was not that old, even the sticker on the bottem was still on there) and I emailed them about it.. 2-3 times and I havent heard anything from them so far.
Quite sad as I liked the bottle very much at first, but I cannot use it anymore.

Reply from 24Bottles
Great light weight, all metal bottle
I was looking to replace my bottled water and insulated bottles with plastic spouts. 24bottles is the one! I have the habit to thouroughly scrub and rinse my bottles with very hot water after each use, and I often worry plastic will leach into my water, so I frequently replace my bottles. I only use this for water, but it has no metal or weird smell at all even with just plain water. The silicone ring is a little hard to dig out, but there are no hard-to-get-into crevices. The 500ml is more lightweight than I thought, and carrying it is just like carrying a standard plastic bottled water. I'm very impressed with the quality of this bottle. Will definitely repurchase in the future.
Perfect every time
I love the products, the easy ordering procedure on the website and the quick delivery. All in all, always perfect.
Received a bottle with a bad quality…
Received a bottle with a bad quality printing, asked the next day to return it and to send me a new one. Didn't receive any response. Tried to reach out like 10 times, on their website, by email, ... it's been a month now. Still nothing.

Reply from 24Bottles
I just love all my 24 bottles.
I just love all my 24 bottles.
The collors are great. The quality is the best.
The water stays cold and I bring my bottle with me every where.
The bottles are super as gifts.
Superb!!!
Lovely bottles, great design, brilliant hot drink lids. Really happy - keeps my coffee warm for hours. Like them so much I've bought two. I consider this make a really lucky find! ❤️
Amazing Bottles!!
These are amazing Bottles!! I bought for of them for my family and we all love them! Super high quality.
Grazie ;-)
Finally I got all of my ordered product and I'm very happy with all of it. Grazie ;-)

Reply from 24Bottles
Love my Clima
Love my Clima. It keeps my water cold. The design is beautiful, and the bottle is plastic free.
Lid broken after 4 days
I bought this bottle for my kid but, just after 4 days, on the first time that my kid dropped the bottle on the floor, the lid broke.
For the price that I paid, I was expecting more durability, especially when it’s described as being a “kids bottle”.
I tried to contact the company but my message was sent almost 3 weeks ago and no one ever contacted me back. This shows that the customer service is also not that good. That’s a shame as I had high hopes for this product.

Reply from 24Bottles
Real company or scam group?
I don't know if I had an experience with a real company or a scam group. I bought a tin bottle thinking it was a "thermos" because the content on the page was quite confusing. I only realized this after filling the bottle with cold water. I returned the bottle the same day but was refused a refund simply because it was used. It's best to stay away from them.
(After your reply, I’m even more convinced of what I wrote. You still have a long way to go toward transparency, professionalism, and courtesy — all qualities with which, for now, you don’t seem very familiar.)

Reply from 24Bottles
Lovely unique designs
Lovely unique designs, leakproof, light weight, can be engraved 😃
Bad quality -don’t keep the temperature
I loved the packaging and it seemed very good bottles. However, I bought 2 and they are terrible quality. The water does not remain cold in summer.

Reply from 24Bottles
exchange process complicated
bottle looks nice - but i received the wrong color and i have sent an email to make an exchange - the process appears complicated - I have not received a reply to my email in 5 days.

Reply from 24Bottles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







