247 Staywarm Reviews 812

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and polite demeanor, often going above and beyond. The service provided is consistently described as professional, efficient, and well-organized, with many appreciating the smooth installation processes and clear explanations. People also highlight the exceptional customer service, noting the team's responsiveness and ability to handle situations effectively. However, some people were dissatisfied with aspects related to the product and communication. A few customers experienced issues with receiving gas safety certificates or found that company records regarding their new boiler were incorrect. There were also instances where customers felt communication from the office could have been better regarding scheduling, and a small number reported disappointing experiences where agreed-upon services were unexpectedly cancelled or delayed without sufficient explanation.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and speed.... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient and effective support.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Product

Clients share ambiguous opinions on the product. Many customers are very impressed with their new boilers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with 247 staywarm for 6 years and 247 home rescue for around 9, I cannot fault either. It’s a fantastic way to be able to afford a new boiler, taking away the stress and worry of paying... See more

Company replied

Rated 5 out of 5 stars

The installation of the boiler was carried out swiftly and without any fuss. I pointed to the installer that the system might need flushing but he showed me the clear water and said didnot need flush... See more

Company replied

Rated 5 out of 5 stars

247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler. He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leavi... See more

Company replied

Rated 5 out of 5 stars

Want to thank Aaron Hayworth, national contracts manager, for being true to his word and helping me out of a very difficult situation with my tenants and agency. He truly understands customer service,... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Finance Broker
  4. Gas Installation Service

Written by the company

Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

812 reviews

5-star
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1-star

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Rated 5 out of 5 stars

I had a new boiler fitted bank holiday…

I had a new boiler fitted bank holiday Monday and everything went smoothly most impressed 247home recue thank you

5 May 2026
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Reply from 247 Staywarm

Thank you for your kind words! We're delighted to hear everything went smoothly with your new boiler installation, especially on a Bank Holiday. It's great to know our team provided a professional and efficient service. If you ever need anything in the future, we're always here to help. Thanks again for choosing 247 Staywarm!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Boiler installed quickly and everything…

Boiler installed quickly and everything explained well beforehand by agent

5 May 2026
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Reply from 247 Staywarm

Thank you for your kind review! We're really pleased to hear that the installation went smoothly and that everything was clearly explained beforehand. We always aim to make the process as straightforward and stress-free as possible. If you need anything in the future, don’t hesitate to get in touch!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

New boiler fi.

Fitter was proficient, helpful and friendly. New system working perfectly.

24 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind feedback! We’re really pleased to hear that our fitter was helpful, friendly, and professional throughout the installation. It’s great to know your new system is working perfectly—exactly what we aim for. If you need anything further, don’t hesitate to get in touch.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

The man was very pleasant and did the…

The man was very pleasant and did the work well and he was very helpful and explained it in a way I could understand

1 May 2026
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Reply from 247 Staywarm

Thank you very much for your kind feedback. We're really pleased to hear that you found our engineer was pleasant, helpful, and clear in explaining the work. Providing high-quality service and making sure everything is easy to understand is very important to us, so it’s great to know we met your expectations. We truly appreciate you taking the time to share your experience.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Fast efficient service

Turned up on time, was polite, installed my boiler with very little mess. Boiler working well. Would recommend the company fast efficient service.

23 April 2026
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Reply from 247 Staywarm

Thank you for your kind review! We’re really pleased to hear that you were happy with the service—from arriving on time and keeping things tidy, to getting your boiler up and running smoothly.

Your recommendation means a lot to us, and we’re glad we could provide a fast and efficient experience. If you ever need anything in the future, don’t hesitate to get in touch.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

The engineer was very friedly from…

The engineer was very friedly from start to finish he explains every thing he was going to do he was very polite and clean great guy would defiantly recommend him to my friends

29 April 2026
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Reply from 247 Staywarm

Thank you so much for your kind words! We're really pleased to hear you had such a positive experience. It's great to know the engineer kept you informed throughout, worked cleanly, and made you feel comfortable. We truly appreciate your recommendation—it means a lot to us!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Fair price, Good discount, Quick turnaround

New boiler was installed quickly especially considering it happend over the easterholidays and bank holiday, around 2 weeks to go from boiler breaking, to fault finding, to resolutions to decide on and then to arranging for the new boiler to be installled

A good price at too espically with the 400 discount applied

Installer explained the ins and out of the new boiler and thermostat and answered any questions we had.

Job was completed within the day so little disrutpion

9 April 2026
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Reply from 247 Staywarm

Thank you for your great feedback! We’re glad you were happy with the price, quick turnaround, and smooth installation—especially over the busy holiday period.

It’s also great to hear the installer explained everything clearly. Enjoy your new boiler, and thanks again for choosing us!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

New boiler installation

Our installer turned up nice & early. He was a really nice, down to earth guy.
Got job done & we are over the moon with the end result! Thanks so much x

22 April 2026
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Reply from 247 Staywarm

Thank you so much for your kind words! We’re really glad to hear you’re happy with the installation and that everything went smoothly. We’ll be sure to pass your feedback on to the installer—he’ll be pleased to know he made such a positive impression. Enjoy the end result, and thanks again for choosing us!

Kind regards,
247 Staywarm

Rated 4 out of 5 stars

My Dads boiler and whole heating system…

My Dads boiler and whole heating system was on the blink. I ended up paying for a new boiler, but the guys who came out to flush the system and replace the boiler were great.
Comms could have been better (I was away on holiday and gave them another temp number to contact but still got several calls.
Work was good though. Good value for money. Would recommend.

22 April 2026
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Reply from 247 Staywarm

Thank you for your review and for taking the time to share your experience —we’re glad you were happy with the work and found it good value.

Apologies for the communication issues while you were away; we’ll work on improving that. We really appreciate your recommendation.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Quick

Quick, efficient, friendly service. Everything explained clearly and no pressure applied

23 April 2026
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Reply from 247 Staywarm

Thanks for the great feedback! We’re really glad you found the service quick, efficient, and friendly. It’s important to us that everything is explained clearly and that you feel comfortable with no pressure. We appreciate you taking the time to share your experience and look forward to helping you again in the future.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Professional service

Nice lads great service

23 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind words! We’re really pleased to hear you were happy with the service and found our team friendly and professional. We appreciate your support and look forward to helping you again in the future

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Great service and advice

Great service and advice

22 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind words! We're really pleased to hear you found our service and advice helpful. It means a lot to us, and we look forward to helping you again in the future.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Excellent in every respect.

Excellent in every respect.

14 April 2026
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Reply from 247 Staywarm

Thank you so much for your kind words! We're delighted to hear you had an excellent experience with us. We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Answer many of my questions

Answer many of my questions

21 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thanks for your feedback! We're really glad to hear we could help answer your questions. If there's ever anything more you'd like to know, feel free to reach out—we're always happy to help.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

The engineer who fitted the boiler went…

The engineer who fitted the boiler went above and beyond to ensure the boiler and associated work was completed thoroughly and to a high standard

21 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind feedback. We’re really pleased to hear that the engineer went above and beyond to ensure everything was completed to such a high standard. We take great pride in the quality of our work, and it’s always rewarding to know that our efforts are appreciated. I’ll be sure to pass your comments on to the engineer.

If there’s anything else we can help with in the future, please don’t hesitate to get in touch.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

I have been with 247 staywarm for 6…

I have been with 247 staywarm for 6 years and 247 home rescue for around 9, I cannot fault either.
It’s a fantastic way to be able to afford a new boiler, taking away the stress and worry of paying out a large sum of money, while you are paying up the boiler all your servicing and any repairs and taken care of. The customer service team are very helpful and exceptionally polite, they go out their way to help.
We are due to move house and will certainly be taking out boiler cover with them in our new property

20 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you so much for your kind words and for being a loyal customer over the years!

We’re delighted to hear that both 247 StayWarm and 247 Home Rescue have provided you with peace of mind and a stress-free way to manage your boiler. It’s especially great to know our customer service team has made such a positive impression—we’ll be sure to pass along your feedback to them.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

quick work

quick work
competent staff

31 March 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind words! We're glad to hear you were happy with the quick service and found our team competent. We appreciate your feedback and look forward to helping you again in the future.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Quick and easy

Quick and easy. And clear.

15 April 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind words! We’re glad you found the process quick, easy, and clear—exactly what we aim for. We appreciate your feedback!

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

A rapid response and an effective…

A rapid response and an effective solution.

31 March 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you for your kind words! We’re really pleased to hear that you were happy with our quick response and the solution provided. If you ever need anything else, don’t hesitate to get in touch.

Kind regards,
247 Staywarm

Rated 5 out of 5 stars

Excellet phoned 10mins befote arriving .fore arriving…

Excellet phoned 10mins before arriving on time at 8am .perfect instalation and tidyed up and cleaned took every bit of paper etc away with him absolutly perfect .

24 March 2026
247 Staywarm logo

Reply from 247 Staywarm

Thank you so much for your kind review! We’re really pleased to hear you were happy with the service, from the timely arrival to the installation and clean-up. We always aim to leave everything spotless and hassle-free for our customers. Your feedback is greatly appreciated!

Kind regards,
247 Staywarm

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