247 Property Services - Doncaster Reviews 83

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

After the cap was lifted after the cost of living crisis “was over” my rent went up 25% over a one and a half year period. Given all other services went up around 20% and minimum wage went up 16%... See more

Rated 1 out of 5 stars

The service we received from 247 was appalling! Nothing got done without chasing it multiple times. In the end, we sacked the agent & managed the property ourselves as it was easier, cheaper & less fr... See more

Company replied

Rated 3 out of 5 stars

Rung my account manager several times, no response back. Had to request a board to be put up. Ended putting my own notices in the windows. Once a tenant had been located then the service ran fine. U... See more

Company replied

Rated 1 out of 5 stars

The worst! Do not deal with these people! UPDATE: 24/7 Properties LLC is a very invasive company that treats tenants like trash. They take their time responding to service requests and will harass you... See more

Company details

  1. Real Estate Rental Agency

About 247 Property Services - Doncaster

Information provided by various external sources

247 Property Services is a family owned estate agency with it's head office in Doncaster, South Yorkshire. We have branch offices throughout the Yorkshire region and East Anglia.

We have a simple ethos, customers drive our business forward and we listen and learn whilst providing a professional, affordable service. We apply "Yorkshire" to everything we do, we are a straightforward, no hassle business and have kept the same winning formula since 2009.

Property Lettings
Our lettings department is one of the largest and busiest in the region. Currently managing over 1400 properties we achieve what other agencies only dream of, up to 40 lettings arranged per week!

Through dedication and hard work we have built the business over the last ten years, judging our success on that of our landlords, they truly are our lifeblood and we work tirelessly to ensure our tenants and landlords are truly happy. Without either we would not be where we are today and we recognise that.

Customer Focus
All our staff are highly trained housing professionals some with a lifetime's experience within the industry. Our vendors all come to us expecting the same treatment as they get on the High Street and all leave knowing we are far better.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

83 reviews

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Rated 3 out of 5 stars

Was meant to view 2 properties

Was meant to view 2 properties. .only did 1 and that was mess 4 the price ..was told the other 1 was worse then the one I looked at... girl was very nice and told me about one that was coming up soon on spring well gardens. .??? Said she would ring me wen she got bk to office.... I'm still waiting. ...

19 October 2017
Unprompted review
247 Property Services - Doncaster logo

Reply from 247 Property Services - Doncaster

We are sorry that your viewing was not up to par, Sadly some owners choose not to make good after a move-out. Thankfully it's not often. Good luck in finding your new home. The Springwell never happened sorry we should have called regardless. Lesson learned.

Rated 5 out of 5 stars

From the first day of viewing the …

From the first day of viewing the house, our agent Danielle has been nothing but helpful. Between her and the maintenance guys, everything has been sorted in great time and to a very pleasing standard. I have no broblem recommending this company to people in the future and am very happy to have finally found a company and an agent that seems to actually care about their tenants.
I look forward to the rest of my tenancy with 247

17 October 2017
Unprompted review
Rated 5 out of 5 stars

Been with 247 for over 10 years

As a landlord I have been with 247 for 10 years. They really do take the hassle out of being a landlord and go that extra mile for me, I wouldn’t be with any other agency. Everyone there really helpful and efficient. Especially Jodie.

17 October 2017
Unprompted review
Rated 5 out of 5 stars

I would just like to thank Danielle for …

I would just like to thank Danielle for her hard work. When we moved into the house Danielle explained everything we needed to know and was extremely helpful in getting repairs done to the house (thank you to the maintenence team too)
I would certainley recomend Danielle and 247 properties to anyone.

16 October 2017
Unprompted review
Rated 5 out of 5 stars

Thankyou

Absoloutly fantastic!! From becoming homeless with my 3 children to moving in a property took 24 hours!! This is amazing in its self. Then to have a minor accident in the house my son recived an apologetic gift of a iPad. This is just going above and beyond.
When I need to phone 24/7 Mary, Danielle and the new guy (sorry I don't no his name) are helpful and get things sorted quick. The maintanance team are great and full of banter! Lastly Mr Walsh I can't thank you enough, after a rough couple of months I can now look to the future. Thankyou once again

13 October 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommend 247 property rental

Highly recommend 247 property rental . Danielle's customer service was excellent and hugely appreciate her fast work at having the property available and all works completed in such a short space of time.
Thankyou to Mary also for her help on the day of signing.

12 October 2017
Unprompted review
Rated 5 out of 5 stars

Hi am johm

I was made homless on thursday. Was sleeping on the streets for about three days. I went into 24/7 propertys and how do i say this? He gave me a chance. I now have a room thats warm and clean. He also set me up with a job. They are so nice at 247. They looked after me and give me a chance in life when i had nothing. I can now start getting my life back together all thanks too them. Such nice people. I would have nothing if it wasent for them.

19 September 2017
Unprompted review
Rated 2 out of 5 stars

24/7??????

Extremely disappointed.

I'm in the process of finding a new home, this is not only difficult in itself finding something that is suitable for what I need it for, to then be made more difficult by estate agents who obviously don't want to show me around a property I was greatly interested in. I spoke to Danielle (after the second time of enquiring via Zoopla) who did a lot of "I can't" "unfortunately" "we wouldn't be able to" which is not in the stereotype of a sales-woman.

You wouldn't believe all this aggro was created by not having viewing times to suit me. I work 9:00-16:30 and was wanting an appointment at 17:00, I appreciate that is weirdly the end of their working day (cannot be suitable for 50% of people at least) however when called upon in my job to stay behind a little bit to get something done, I do so without question.

This is the only agents I've found so far who cannot offer one late night a week, or a Saturday morning appointment for viewing.

The best part of the advert for this property is the mention of only accepting working tenants. HOW?

I suggest the person who tries to sensor my review for "not a true buying experience" which by the way would've been if I could have viewed the property, to the office manager so he can appreciate how this is unsuitable for some working people.

The company is literally called 24/7 Property Services.

ADAPT YOUR OFFICE HOURS.

1 September 2017
Unprompted review
247 Property Services - Doncaster logo

Reply from 247 Property Services - Doncaster

After your comments i can say we have looked into this again. We have reviewed this several times over the years. Its always counter productive. We are now offering a OOH service (out of Hours) and yes in some cases Sat morning. Sadly in this day and age our staff safety is THE most important thing, staff have to follow lone policy working procedure and reporting. We also find most viewing that end up as a no show are out of hours and suddenly in some customers plans change and we are at the bottom of the list. When someone takes time off work they tend to show up it just saves time-wasting. Sadly that's what its been like over the past 15 years or trying it on and off. Sorry to be disappointing to some of our customers.

Rated 5 out of 5 stars

Ian & Danielle, great staff. Brilliant!

Firstly we spoke to Ian on the phone; he was very bubbly and upfront. We then met up with Danielle, who was very professional, thorough and approachable. We have previously spoken with other estate agents, to which it’s how they say it is, even if we have seen otherwise, but with Danielle, this was not the case, She was very honest, understanding and generally a very nice person. We then went into the office to sort out the paperwork, to which we seen Ian, and another agent and Danielle, to whom all were very friendly, bubbly and a pleasure to be around. Ian was very informed on any concerns we had, and is a great laugh, and Danielle i would say the best estate agent that we have come across! Fingers crossed everything goes smoothly with the move, but we are sure it will, we have great confidence in the staff at 247 Property Services. We will update our experiences as time goes on, but to break it down into a small sentence, great staff, very informed, professional and helpful, we would recommend to family and friends. Thanks Kaylum & Lianne.

27 August 2017
Unprompted review
Rated 1 out of 5 stars

unacceptable experience

unacceptable experience, unreasonable and rude conduct.
I have rented my property for 8 years. the last 2 years with 24/7.
They have made mistake after mistake. They take money from the rent for repairs without contacting the landlord. They do there own gas check and over charge when there is still a valid certificate. You were given the certificate as proof on emails. you do over charge and when you take money from the rent it took over a month to refund. 100% would NEVER recommend this agency !!!!!

21 August 2017
Unprompted review
247 Property Services - Doncaster logo

Reply from 247 Property Services - Doncaster

We are sorry, you feel this way. I can assure you we do our best and in no shape do we ever overcharge. If there was a valid certificate it could have been that we were never given by yourselves thus we may have gained a 2nd cert. We will not allow tenants in homes without a visual copy of cert issued to tenants. EVER. When you ask for answers we will be glad to help.

With regards to your additional anger.

Regardless we still apologize.

Rated 5 out of 5 stars

i went into 247 as i had a home …

i went into 247 as i had a home emergency mr welch was extremely helpful i would not hesitate too recommend this company and if i find myself in the same situation again i would not hesitate to use this company.

10 August 2017
Unprompted review
Rated 5 out of 5 stars

Helpful and Efficient

I have been with 247 for many years now and they have always provided a good level of service. Always friendly. Danielle especially is very helpful and always very efficient. I would recommend services to anyone.

2 August 2017
Unprompted review
Rated 3 out of 5 stars

I was impressed with their performance …

I was impressed with their performance initially but there was a great mistake on their part at the end. A wrong address was sent to the DPS and I received an incorrect certificate which is yet to be rectified.
Hence the downgrade from a possible 5 Star to 3.

27 July 2017
Unprompted review
247 Property Services - Doncaster logo

Reply from 247 Property Services - Doncaster

Hi, I do apologise about this. If you could email me the details at info@247propertyservices.co.uk I will personally look into this and rectify what is required. Ian.

Rated 2 out of 5 stars

Unprofessional with very little …

Unprofessional with very little communication

24 July 2017
Unprompted review
247 Property Services - Doncaster logo

Reply from 247 Property Services - Doncaster

Communication is something we have been working hard on improving and I apologise if we haven't got there yet. If you email your enquiry direct to info@247propertyservices.co.uk I will see it is dealt with promptly.

Rated 1 out of 5 stars

247 in name only!

247 in name only!! They are never open. They never answer their phone. They rent out poor quality houses. They don't return calls. They are not helpful. Their staff seem untrained...........

23 July 2017
Unprompted review
247 Property Services - Doncaster logo

Reply from 247 Property Services - Doncaster

Hi, I am sorry you feel that way. We are open Monday to Friday 9-5, we do aim to answer all calls within 5 rings but sometimes it can take longer at busier periods.

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