Avoid at all costs
Extremely poor experience with 21st Century Motors.
I received a written quotation for a BYD Sealion 7 Excellence at £439.12 per month, accepted it through their website and then received an email from them specifically confirming “Thank you for accepting our quotation.” I then started completing the finance application based on the accepted quote.
Around 10 minutes later, I received a call saying they had made a mistake and the price was actually £493 per month — almost £54 a month more.
I was then told this was the second pricing mistake they had made that same day, which doesn’t exactly inspire confidence.
Mistakes can happen, but it’s how a company deals with them that matters. I spoke to the manager and found his attitude extremely poor. There was no attempt whatsoever to find a solution, no compromise, no gesture of goodwill and nothing offered at all. It was simply a straight “no” when I asked whether they would do anything given I had already accepted their written quotation.
The whole experience left me with absolutely no confidence in dealing with them, particularly when considering entering into a three-year agreement.
Avoid at all costs. There are much better leasing companies out there with far better customer service.