20Cube Logistics - Melbourne Reviews 39

TrustScore 4.5 out of 5

4.7

Tullamarine Park Road 25, Suite 102, 3043 Tullamarine, Victoria, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Dom has been great to deal with, couldn't recommend him more highly. He is communicative and feels like a part of our team. It was difficult finding a good logistics partner with all of the intricacie... See more

Company replied

Rated 5 out of 5 stars

I just had an awesome first-time experience with 20Cube in Melbourne. Their team, including Paul, Dom and Nur were amazing. There was some confusion about the terms of my shipment from the US and they... See more

Company replied

Rated 5 out of 5 stars

We have recently started working with the 20cube team and the service and communication has been outstanding. We are extremely happy with the level of service we have been receiving from the Melb off... See more

Company replied

Rated 4 out of 5 stars

Shipment arriving Melbourne end Oct..... until now the feedback from 20Cube Melb has been good not forgetting my mate, Christo from NSW. Once goods arrive and are cleared/delivered i will be able to... See more

Company replied


Company details

  1. #2 of 2 best companies in Freight Forwarding Service
  2. #1 of 1 best companies in Customs Consultant
  3. #3 of 6 best companies in e-Commerce Solution Provider
  4. #2 of 3 best companies in Logistics Service
  5. #2 of 3 best companies in Warehouse

About 20Cube Logistics - Melbourne

Written by the company

Air and Sea Freight

About US

20Cube is a new age digital logistics company with an ambitious vision and rich local experience and provide integrated logistics services globally.

Dealing with things DIFFERENTLY

20Cube offer logistics with a digital difference. A unique freight forwarding and 3PL experience leveraging people + technology to deliver supply chain value in ways you never imagined!

INTEGRATE every part of the supply chain

From order to delivery we give our customers the visibility they need for real-time data, supply chain transparency, and the ability to control costs in ways they’ve never been able to before.

DIGITALISATION of supply chain processes

We have digitalised the supply chain processes that enable our customers to enhance their business performance. It provides our clients with deeper insights and matched it with access to the expertise.

TRANSFORMING the way our customers do business

Through inventive solutions, workflow tools and consultant expertise that reduces the visible and invisible costs in the supply chain, adapts to changing needs, and speeds up delivery.

Drive INNOVATION forward

We transform lives of our clients and the performance of the category we operate in. We work with our customers to understand the evolving needs to their business.

Get a quote TODAY


Contact info

  • Tullamarine Park Road 25, Suite 102, 3043, Tullamarine, Victoria, Australia

  • 0393380777

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great communication and knowledge

I want to praise Domenico Toto for all his patience and help he gives me. Dom & the whole team @Keilor East office gives such a superior service every single time without fail. I would recommend them to anyone that asks. thanks Dom, you're the best.

20 November 2023
Unprompted review
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you for the 5-star review and sorry for the delay in response. We have shared this review with the Dom and team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

Rated 5 out of 5 stars

Great for first time customers

This was the first we had needed a customs broker and 20cube was fantastic. They took the time to explain what we needed and the costing of everything. Will definitely be using them again.

7 November 2023
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

Rated 5 out of 5 stars

All running smoothly

All running smoothly, good communication, prices coming down.

5 September 2023
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you for the 5 star review. We will share this with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve.

Rated 4 out of 5 stars

Always get great service from the boys…

Always get great service from the boys I deal with. Very personalised and extremely helpful every time.

2 May 2023
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you for the 4 star review. We will share this with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve.

Rated 1 out of 5 stars

Review

Needs to improve everything from the service. And needs to clarify to the client on what needs to be really done. Overall experience - Not Good

6 December 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you for leaving a review, Emelson. We appreciate you taking the time to provide your feedback. 20Cube was appointed to work through the challenges that may be faced in the movement of this non-commercial transfer between the shipper and yourself. We have consulted with your company at length on the documentation and permits required to import this into the end destination country and reduce the risk of seizure or re-exportation. The advice provided to you has been extensive and we have also recommended an introduction to a customs broker that can assist you further. Until a valid import permit is obtained, it is not advisable to send the shipment. We trust that our scope of work has been fulfilled and that in due course, following the presentation of the appropriate documentation, we will be able to ship the product.

Rated 5 out of 5 stars

Amazing team with excellent service and…

Amazing team with excellent service and communication. Made the process as smooth and effective as possible.

6 October 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

“Thank you so much for your 5-star review. We will share this with the team to keep up the amazing work.”

Rated 4 out of 5 stars

Shipment arriving Melbourne end…

Shipment arriving Melbourne end Oct..... until now the feedback from 20Cube Melb has been good not forgetting my mate, Christo from NSW. Once goods arrive and are cleared/delivered i will be able to give a better review.
Cheers!!!

5 October 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Hi Ranjan, “Thank you so much for your 4-star review! We will share this with Christo and team to let them know to keep up the good work.”

Rated 5 out of 5 stars

Outstanding communication & service

We have recently started working with the 20cube team and the service and communication has been outstanding. We are extremely happy with the level of service we have been receiving from the Melb office. Thank you to Chandima, Sarah, Michael, Thenmoli.
Promac, Brisbane.

5 August 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

“Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.”

Rated 5 out of 5 stars

Michael & his team are always onto it.

Michael & his team have always been on the ball with my shipments even when I often haven't. I'm looking forward to working with these guys well into the future.

14 July 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thanks for the great feedback Michael. We'll pass the encouragement on to the team!

Rated 5 out of 5 stars

Fantastic

Fantastic, great people to deal with. Making your shipping needs as seamless as possible!

24 June 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thanks for the great review! We look forward to continuous business with you in the future.

Rated 5 out of 5 stars

Thank you 20 Cube Team so much

Thank you 20 Cube Team so much, you got the job done! Keep up the communication for each process from point of pick up to the end delivery! Very Grateful!

12 May 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Rated 5 out of 5 stars

Tervin Pinto is an outstanding service…

Tervin Pinto is an outstanding service provider.
He always delivers the best service and advice possible.

28 March 2022
20Cube Logistics - Melbourne logo

Reply from 20Cube Logistics - Melbourne

Thank you so much for taking the time to leave us a 5-star review. We'll be sure to pass the feedback along.

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