20Cube Logistics - Brisbane Reviews 181

TrustScore 4.5 out of 5

4.3

Alfred Street 51, Suite 2A, 4006 Fortitude Valley, Queensland, AU


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See what reviewers are saying

Rated 5 out of 5 stars

The 20 cube team are an absolute delight to work with. Taking care of all of our freight needs, From Containers to pallets and even small packages book to arrive from all around the world. The 20 Cu... See more

Company replied

Rated 1 out of 5 stars

We have been supplying transport services to 20Cube for many years. As of this year they have become belligerent at paying invoices. We have had to repeatedly ask all year for invoices to be paid.... See more

Company replied

Rated 5 out of 5 stars

They response very quickly, which is the most important point for us to find a partner company. It took a week for a lot of companies to get a response, but they usually responded the same day or nex... See more

Company replied

Rated 5 out of 5 stars

We have only changed over to 20 Cube this year and already we are amazed at the professional attitude of your Customer Service Manager Josie Murgadas. Her incredible knowledge and ability to be able t... See more

Company replied


Company details

  1. #2 of 2 best companies in Freight Forwarding Service
  2. #1 of 1 best companies in Customs Consultant
  3. #3 of 6 best companies in e-Commerce Solution Provider
  4. #2 of 3 best companies in Logistics Service
  5. #2 of 3 best companies in Warehouse

About 20Cube Logistics - Brisbane

Written by the company

Air and Sea Freight

About US

20Cube is a new age digital logistics company with an ambitious vision and rich local experience and provide integrated logistics services globally.

Dealing with things DIFFERENTLY

20Cube offer logistics with a digital difference. A unique freight forwarding and 3PL experience leveraging people + technology to deliver supply chain value in ways you never imagined!

INTEGRATE every part of the supply chain

From order to delivery we give our customers the visibility they need for real-time data, supply chain transparency, and the ability to control costs in ways they’ve never been able to before.

DIGITALISATION of supply chain processes

We have digitalised the supply chain processes that enable our customers to enhance their business performance. It provides our clients with deeper insights and matched it with access to the expertise.

TRANSFORMING the way our customers do business

Through inventive solutions, workflow tools and consultant expertise that reduces the visible and invisible costs in the supply chain, adapts to changing needs, and speeds up delivery.

Drive INNOVATION forward

We transform lives of our clients and the performance of the category we operate in. We work with our customers to understand the evolving needs to their business.

Get a quote TODAY


Contact info

  • Alfred Street 51, Suite 2A, 4006, Fortitude Valley, Queensland, Australia

  • 0738541227

4.3

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Amber Webb's horrific don't use this…

Amber Webb's horrific don't use this company

10 March 2025
Unprompted review
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Dear Caro,

We’re sorry to hear about your experience. At 20Cube Logistics, we take customer feedback seriously and strive to provide the highest level of service.

However, we are unable to find any records of your transaction with us. Could you please provide more details so we can investigate this matter further? You can reach out to us directly at adhirajy@20cube.com.

We value transparency and would appreciate the opportunity to address your concerns. Looking forward to hearing from you.

Best regards,
Adhiraj Yadav
20Cube Logistics

Rated 4 out of 5 stars

Always cheerful and do the best they…

Always cheerful and do the best they can for the costumer .

11 March 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 4-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 4 out of 5 stars

Good team and friendly but sometime…

Good team and friendly but sometime they reply email slow.

21 February 2025
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Reply from 20Cube Logistics - Brisbane

Thank you for the 4-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Contacted 20Cube regarding an invoicing…

Contacted 20Cube regarding an invoicing issue for a client. Spoke with Warren initially and then received the documents needed from David. Both men have been very pleasant and accommodating.

12 February 2025
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Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

brilliant service

brilliant service, above and beyond

12 February 2025
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Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Thanks the team over the years for the…

Thanks the team over the years for the hard work!

3 February 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Excellent Customer Service

Our 20Cube agents are prompt with our requests and are very communicative with us if we have any questions or concerns. The team always goes above and beyond for us, and we truly appreciate their efforts.

6 January 2025
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Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!


Rated 3 out of 5 stars

Your Indian accounts department

Your Indian accounts department. Until you change this, I will change forwarders.

30 December 2024
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Reply from 20Cube Logistics - Brisbane

Thank you for your feedback. We want to clarify that the situation was not caused by our Indian accounts department but rather by a miscommunication involving an individual employee. We sincerely apologize for any misunderstanding this may have caused.

We are pleased to have resolved the issue and are committed to ensuring that your experience with us remains seamless and efficient. If you have any further concerns or questions, please feel free to contact us directly.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

awesome customer service

awesome customer service
always going above and beyond to make sure we have our shipments on time

2 January 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!


Rated 5 out of 5 stars
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

The service from Dan Drewett was…

The service from Dan Drewett was excellent.

13 November 2024
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Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Highly Recommend

Very easy to deal with, are on the ball. Customer Service is A1.

4 November 2024
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Great experience and service all the…

Great experience and service all the way.
Have used 20Cube previously and have always had excellent service.
Will use them again.

2 October 2024
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 4 out of 5 stars

Great partnership!

Staff are responsive to any request and work with us like they are part of our extended team. Account manager is always available to discuss and address any issues. Great logistics partner

13 September 2024
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Reply from 20Cube Logistics - Brisbane

Thank you for the 4-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve

Rated 5 out of 5 stars

All around easy

Right rate, good communication, coordinated approach

5 September 2024
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Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

Rated 4 out of 5 stars

Mainly on the container side of Qube

Mainly on the container side of Qube

Relevant paperwork is received on time and when required quickly great response

3 September 2024
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 4-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, relaxed, highly diligent people

1 July 2024
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Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

Rated 5 out of 5 stars

Operations Management Support | David Zahorodni

Contact from David Zahorodni, Operations Manager QLD, to ask if one of our UK suppliers were able to apply a Free Trade Agreement Declaration to a recent or previous orders. David also provided us with a template of the document. Regardless of the outcome with our supplier, we are incredibly grateful for this above and beyond support from David and assistance with our business needs. Thank you to David from the AWL Team!

2 July 2024
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

Rated 5 out of 5 stars

I have been using 20Cube for several…

I have been using 20Cube for several years now. They always make the shipping process simple and stressfree.

13 June 2024
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve. If it's not too much to ask, would you please consider leaving the same review on Google?

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