1win 

Account ID. 358316475

My account is blocked despite completed verification.

What's your excuse on this ??

Is it because I made some profit so you don't want to let me withdrawal.

Give me a proper response.

30 days passed already how much time you need more for check to complete.

My Game ID is 89143386. On 5th May 2026, I requested 5 separate withdrawals of 50,000 INR each (Total 2,50,000 INR)

Today is 27th May, and it has been 22 days. My bank statement proves that only 2 transactions (totaling 1,00,000 INR) have been credited. The remaining 1,50,000 INR is completely missing.

When I raised support tickets and a complaint on AskGamblers, the support team provided old UTR details (like UTR: 612519403076) from completed transactions to close the matter.
I have already submitted my official bank statements showing the funds never arrived. I request the 1win management to look into my remaining 3 transactions and credit the pending 1,50,000 INR immediately.

the deposit system of 1win is rubbish , my gaming id is 76260942 and i have made a deposit of 1400 rupees on 21 may 2026 through mobile recharge shop(third party) after filling the utr the money was not credited and its been 5 days since its not added , the customer support are pathetic ,they keep asking me bank statment , the mobile shop owner is not sharing me the bank statement , at least 1 win should check with their merchants if my payment is succesful . and provide me a legit proof as i have provided them the succesful payment slip. if my money is not added then 1 win will going to loose all my channels members id

My deposit is valid, my winnings are valid, but they won't process my withdrawal. Is 1win really a scam site?

Why does the 1win site require additional documents to process withdrawals? I have never found this on other gambling sites. Do they want to steal user data and sell it?

My 1win user ID is 79887737

I want to share my experience publicly because this situation has been extremely unfair and stressful. And after researching online, it is clear that this is not happening only to me — many users are reporting the exact same issue.

I only had ONE account on 1Win. I never used any betting software, automation tools, arbitrage system, multi-accounting, or anything suspicious.

Before my larger withdrawal request, I successfully made a smaller withdrawal which was approved immediately without any issue. This clearly shows that my account activity and verification were considered normal at that time.

However, after requesting a larger withdrawal, my account was suddenly blocked under clause 12.8 with generic accusations like:

- Multi-accounting
- Fraudulent activity
- Betting software usage
- Abuse of rules

The most concerning part is that these accusations are being made without any proper evidence, transparent investigation, or detailed explanation.

I repeatedly asked their security team to provide:

- Proof of the alleged violation
- Details of suspicious activity
- Logs or evidence supporting their accusations

But they only keep sending the same copied response again and again.

What makes this even more suspicious is that thousands of users across Trustpilot and other public forums are reporting the same pattern:

- Deposits are accepted normally
- Small withdrawals are approved quickly
- Larger withdrawals suddenly become “suspicious”
- Accounts get blocked after significant winnings
- Security team sends generic fraud accusations without proof

If so many users are facing the exact same issue, then how can all of them suddenly be involved in suspicious activity? It raises serious concerns that these may simply be false accusations used to deny or delay larger payouts.

If an account is genuinely suspicious, then both deposits and withdrawals should logically be restricted. But in many reported cases, including mine, deposits continue normally while only withdrawals become a problem after winnings.

This creates serious concerns regarding fairness, transparency, and the way the security team handles investigations. Right now, it feels like accounts are being blocked first and accused later without proper evidence.

I am now escalating this matter to the Curaçao Gaming Authority, ADR services, and consumer protection platforms.

I strongly advise users to be cautious before depositing large amounts on this platform.

This casino is a complete scam. I achieved a legitimate win of 3,531,740 UAH (~$85,000 USD) playing the Book of Aztec slot on my VIP account (ID 400063187). Immediately after the win, the casino blocked my account, confiscated all my funds, and refused to pay out under a fake pretext of a "technical error".

Please be warned that this brand is currently operating completely unlicensed as their master license 8048/JAZ fully expired. They operate completely in the dark with no legal oversight. Do not deposit any money here, they will steal your funds the moment you win big.

Hello again brothers and sisters 1win NV is full of scammers, bad faith agents, managers, security such the whole team as we see in previous days i wrote a review here am claiming my assets that have been seized by 1win over 2 years ago this guys by that tie they got hidden fees in their system whoever funded his or her account with 10$ as minimum his or her funds got cut by 0.02$ hidden fees from their end at that time they claimed my funds were slightly below and they advised me that it was lost permanently i waited for the time to come for them to lower their minimum and now its 5$ after coming claiming whats mine they first said they can't verify deposits older than 3 months yet we see withdraws claimed for over 5 months, deposits, claims are claims everywere about 1win i wonder if the world, regulators, i mean everyone that can take cases or those who watch human rights 1win is really killing us live, they ask me proofs later they buy time and they come up with providers lies, they say the recipients is not them and i copied the address from 1win deposit dashboard and pasted into my binance i wasn't a newbie that time who wouldn't know what he was doing the network was correct because by that time i was 6 years into crypto and blockchain familiar and you know what kills me alive 1win front agents i mean the whole team tries to fool me my funds are still held on there wallet as this guys are being ruthless my funds are held i need justice

Otimo cassino

I just received a notification saying that my request has been completed after 4 months and 1 week. Pmnt 4208217 . I didn’t receive anything in my bank account neither in my gaming account. I ask to the chat and they told me to verify my bank account. I even call the bank and they told me that no payment have reached my account.
ID 315854242
Pmnt 4169852 still pending for more than 4 months, im very tired of all of this…

I am extremely disappointed with 1win’s withdrawal system and support service. Earlier, my withdrawals were processed normally and very fast, but ever since I won a large amount, my withdrawals suddenly stopped working.
My 1win ID: 312708985
I currently have around 925000 balance in my account and I requested a withdrawal of 5000, but the payment never arrived. I tried both bank transfer and crypto withdrawal methods and waited for more than 2 days, but still received nothing.
I already completed full account verification before, and after this issue started, I even completed verification again successfully. Despite having a fully verified account, my withdrawals are still pending.
I contacted support multiple times but did not receive any proper solution. It honestly feels like my withdrawals were frozen after winning money.
I am a loyal user of 1win and I only want my withdrawal to be processed fairly and quickly. I request the 1win team to manually review my account and release my pending withdrawals as soon as possible.
I hope this issue gets resolved soon because many users trust this platform with their money

I am writing Serious a problem I am experiencing with my 1win account, specifically with a bank transfer withdrawal and the KYCID verification process. On 9 May 2026 - 02.57 PM, I requested a withdrawal of 31,170,000 IDR via bank mandiri transfer from my 1win account with ID : 362557809, but the funds have not been processed. i've been waiting for a long time.

After contacting 1win customer support about this issue, I was instructed to write email to secu****@1win.soci**. I followed this instruction and then received a reply from the verification team with a link to complete KYCID. Through that link I submitted my ID document, my driver’s license, and even my passport. Despite providing all these documents, my verification was declined without any clear explanation, and I still do not understand the reason for this rejection.

In addition to the unresolved withdrawal, now cannot even log in to my 1win account,
which prevents me from accessing my balance and seeing what is happening with my WITHDRAWAL status.

I request that my access to my 1win account be restored,
and that my withdrawal of 31,170,000 IDR Rupiah via bank mandiri transfer be processed as soon as possible.
I expect a transparent and prompt resolution to this situation.

This is a follow up on your response and where I did actually receive same mail from the security team stating this:

""
Hello!
Our security service has carried out a comprehensive and objective check regarding your game account 361257567 and, based on its results, we report the following.
At the same time, we inform you that in accordance with clause 12.8. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 12.8. game account 361257567 has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.
1win Team """

Now I want to clarify a lot of things for example I have never used 1win prior to this time I have never used any app or bot to bet and I didn't bet arbitrary and I mostly bet on singles (single games) with lots of money rather than long tickets but I do also be long tickets (multiple games) because they are more logical that it and I know that for I to use your site means I agree to your terms and conditions but I can see here that customers are never put in mind as u have stated in the mail that even if customer were wrongly accused (which I was) can never be heard . MOREOVER it is evident even right now on Trust pilot with the amount of fake reviews which trustpilot has blocked and the amount of complaint brought here daily it's evident that bettors should stay away from this site as customers aren't treated right moreover i was blocked only when I was about to withdraw despite just recently depositing into the account like an hour prior and placing bets like 5min prior but when I wanted to withdraw I was suddenly block this is extremely suspicious and unlike any good company should behave I had even passed the KYC

IN CONCLUSION

Hi 1win,

I am following up on your previous response. I recently received an email from the security team regarding my account (361257567) stating that it has been permanently blocked for violating clause 12.8 related to fraudulent actions.

I want to clarify several points:

- No Prior Use or Automation: I have never used this platform prior to this, nor have I ever used bots or software to automate bets.
- Betting Patterns: I do not engage in arbitrage. I primarily place high-stake single bets or logical multiples.
- Suspicious Timing: My account was blocked exactly when I attempted to withdraw funds, despite having deposited only an hour prior and placed bets five minutes before the block. This occurred even though I have successfully passed all KYC requirements.
- Lack of Recourse: The email states the account cannot be restored even in cases of wrongful accusation. This lack of a review process, combined with the numerous similar complaints visible on platforms like Trustpilot, is extremely concerning.

I have always operated in accordance with the terms and conditions, and I am being wrongly accused of fraud. I request a transparent review of my account and the release of my funds.

Regards,

I have also forwarded this to your security team please get back to me

So so stupid service

I have been sending Mails to my personal manager and security team about my poker is not working, when i connect my manager and said that poker is not working than he is saying that contact security team, when i connect with security team than they are saying that account is working normal i need to contact my manager, it's been 3 month I am sending 100 Mails to both my manager and security team both are saying that contact manager and security team, what is happening???

Secondly my manager is so so stupid, not solving any my problem and seems like he has personal issue with me , I have been using 1win for almost 8 years now. You can see my account but never ever seen manager like now , change my manager and 3 month I am trying to say them about poker is not working,I am getting same answer always that account is working normal and withdrawal available and i need to contact my manager but my manager is doing nothing, so so stupid, 5994119 is I'd

My game ID: 301406004 is restricted for withdrawal. And you email-ed me to provide KYC information. And I did. When do I get the result. Why you suddenly block my account after using it over a year. And if you restrict my withdrawal why deposit is ok and not restricted.

14-30days? Are you serious?
Please speed up the process a little bit

I made a deposit of ₹1777.72 And ₹500 it's been days the amount deposited haven't credited yet on my game account (ID- 57636854) please resolve the problem ASAP And I have finished more than ₹70000 in this month .

MY AFFILIATE ACCOUNT BLOCKED ND FAKE ALLEGATIONS ON ME 3 .3 RULES TOTLY FAKE ALLEGATIONS PLZZZ HELP ME PLZZ

Withdrawal amount:(228150)
Withdrawal date:(27/04/2026)
Account ID:(360312043)
I am requesting immediate processing of my withdrawal
Please give me a time frame to expect it
I have seen your reply on my previous message here on Trustpilot
But I am still not believing you as its been over 5days now and nothing
Please give me a time frame now so I can expect it
I prefer it to be done completely this nivgt5

SPP-76214
72 ididnt receive my deposit
Ibeen week now still i didnt receive my deposit 0/5

1win has not processed my withdrawal for 15 days.
Request ID: SPP-48333
Amount: 2,000,000 UZS

Support keeps ignoring the issue and closing chats without a solution.
This is unacceptable.

You said you would respond to my email and provide proof of my guilt or fraud. To date, I haven't received a single word from you in my email.

I sincerely hope that my suspended account can be reopened, along with the funds in it.
Attached:
ID: 339176249
KYC Verification Name: Gerhana Tri Wulan.

I hereby declare that I have not cheated at all while playing on the 1win site.
I received a gift code coupon for 3 USD from 1win on April 24, 2026.
I placed a sports bet of 3 USD and won 79 USD.
If you suspect that I cheated, where is the cheating? I was just waiting for the sports match and won 79 USD.
It's illogical for me to cheat in sports betting, and I wonder how I could do it.

With this message, I hope there will be an appeal against my account user ID mentioned above.
I would like to request an email response.
Thank you.