1st Fix Maintenance Services Ltd Reviews 58

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

HASSAN RASHID IS AN OVERCHARGING THEIF . DONT USED HASSAN .cowboy firm didn't complete the job took advance payment deposits for jobs to be completed. left and didn't return with deposits. WENT... See more

Rated 2 out of 5 stars

Paid 1 st fix £750 to supply and fit a electric boiler ,it has needed to be reset 3 times ,the last one a few weeks out of warranty period and first fix invoiced me £98 to push a button !! When I... See more

Company replied

Rated 3 out of 5 stars

Received phone call from company following posting of job on rated people.com. They were able to do the job with little notice and the engineer came within the two hour window I was given and complete... See more

Company replied

Rated 2 out of 5 stars

Although the job got done, it took far too long. I was not inspired by the competence of the various workmen. But finally Zak put it right and on a Saturday too. The shower is now functional but I... See more

Company replied

Company details

  1. Electrician
  2. Carpenter
  3. Gas Installation Service
  4. Painter
  5. Plumber

Information provided by various external sources

Welcome to 1stfix Maintenance Services, the company that provides exceptional property care. At 1st fix Maintenance Services we aim to resolve your plumbing, electrical, gas or building issues without the fuss and cost. We can attend to your emergency electric, plumbing or heating issue, we also can quote for larger works or just help to solve your everyday DIY problems. Please look at our website, which gives comprehensive guides to our charges and services that we offer. We are a family run business and between us we have over forty years of experience in the industry. We are based in South London and have a large portfolio of happy residential and commercial clients across the capital. At 1st fix.com we feel that we are bringing a refreshing change to the building industry. We are committed to excellence and pride ourselves in creating the 1st fix, 1st time every time experience to all our clients. We demand the highest level of workmanship and always aim to provide outstanding customer service, this commitment has enabled us to grow rapidly by repeat and referral business. At 1stfix.com we offer a six-month no quibble guarantee on labour, this means if something goes wrong as a direct result of our engineers work, you can call us and we will send someone to assess the problem. If the fault is found to be ours, we will repair it and you wont have to pay any charges. Our Commitment to you: - No hidden charges, such as parking costs or congestion charges - Six month guarantee on labour - Detailed quotations and clear pricing - Honest, reliable and customer focused - Full liability insurance At 1st fix our main objectives are to provide a quick response to our customers needs, provide friendly and efficient engineers, a transparent charging system and have happy returning customers.


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1.5

Bad

TrustScore 1.5 out of 5

58 reviews

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Rated 1 out of 5 stars

HASSAN RASHID IS AN OVERCHARGING THEIF …

HASSAN RASHID IS AN OVERCHARGING THEIF . DONT USED HASSAN .cowboy firm didn't complete the job took advance payment deposits for jobs to be completed. left and didn't return with deposits.
WENT BANCRUPT.
AND IS A GOOD FREID OF MY friends . Thats his morals

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, Professional and Excellent Service

We recently purchased an old victorian house that needed an awful lot of work, but the most pressing task was to have the place whole rewired and a new boiler installed. The boiler was old and wouldn't support our large family, and it also was in our planned baby bedroom and had to be moved into our kitchen.

We searched around and got quotes and availabilities from a couple of companies capable of carrying out the work and starting the day we received our keys. It had taken months to confirm the purchase, and time wasn't on our side. We needed to remain in our existing flat while the electricians and plumbers were carrying out the work. We had a newborn and didn't want to live in the house while doing the work. But 1st Fix was so understanding and so professional that they managed and controlled the entire thing. They rewired the whole house, installed a new boiler, ran new pipes in 3 weeks. They then made right on the walls by plastering and leaving everything in excellent condition, ready to paint. Each night we came to see the progress and saw how tidy the team were and how they took pride in their work. Once the job was complete, I was given a full survey walk and allowed to ask questions so that I understood where everything was. I would highly recommend 1st Fix Maintenance for any work you are looking to do. The team have a complete skill set, from electricians, plumbing, plastering and builders. I plan to have them come back in the future when I start my extension work. I can't thank them enough for how they managed everything for me.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

fantastic company

fantastic company, always on time, high quality work, nothing too much trouble even if things changed at short notice. consulted at every stage . installed a bathroom from scratch, repaired a faulty drain. repaired a crack in the wall and rendered and painted ... very pleased with the result .

8 July 2020
Unprompted review
Rated 5 out of 5 stars

Good Services

The employer name Jesus gave the best services I received. He was
very knowledge about appliances and helpful. Best Services every and I been with this Home Services Plan for years this Company Employee was great

4 March 2020
Unprompted review
Rated 5 out of 5 stars

Extremely Satisfied Customer

I am extremely happy and very satisfied with the quality of the refurbishment work done in my home by 1stFix Maintenance Services. The Project Manager Hassan always kept me informed of the progress of the work at every stage and consulted with me prior to any changes being made from the original plans. The team were all very professional and completed every aspect of the work to a very high standard. I cannot thank the 1stFix Maintenance Team enough for the excellent transformation of my home and I have no hesitation in recommending their services.

23 April 2019
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

Thank you so much for taking the time to leave us such a nice review. We are so happy that you are pleased with the works and we are glad you are loving your new home. It was a pleasure working with you and we look forward to possibly working with you in the future.

Rated 5 out of 5 stars

Toilet flush

Toilet flush - concealed unit.
The work was first carried out some months ago by a local plumber. Extensive work was carried out but the problem returned. First Fix is a local company whose details I obtained from the CR5 magazine. From my first email contact to the completion of the work, it was a no hassle experience. Craig, my plumber, was punctual, polite and knowledgeable. He carried out the repair most efficiently and I have no hesitation in using their services again and giving my recommendation.

3 December 2018
Unprompted review
Rated 5 out of 5 stars

Did a great job

From booking, to fixing my issue, i was really impressed with 1st Fix. Communication was excellent, polite staff, efficient fix. Would thoroughly recommend them

12 March 2018
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

Thank you so much for your review, we really do appreciate our customers comments. It has been a pleasure working with you and we look forward to hopefully working with you in the future.

Rated 5 out of 5 stars

So impressed!

We could not be more impressed with 1st Fix and would not hesitate to recommend them. They have carried out various projects for us, and we have been extremely impressed with their professionalism and workmanship. Without exception, everyone from the office staff to the skilled tradesmen has been friendly, polite, helpful and extremely efficient. The tradesmen are very hardworking and focused on the job in hand. Essentially, they say what they are going to do, explain why, the cost and what will be involved, undertake that work, and then review it with the customer, so there are no nasty surprises. We are looking forward to future projects with 1st Fix later this year.

2 January 2018
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

We really really appreciate your kind words and the time taken to leave us a review. We have also had the pleasure to work with you and your husband and we also look forward to the future projects.

Rated 5 out of 5 stars

Extremely satisfied

I am pleased with every aspect of 1st Fix Maintenance - from the initial phone call to the completion of the job. Great service!

2 January 2018
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

Thank you so much for taking the time to leave us a review, we really appreciate it. We are also pleased to hear how happy you was with the service you received, as customer service and satisfaction is really important to us.

Rated 5 out of 5 stars

We were very pleased with the good …

We were very pleased with the good standard of work carried out by Paul and James who very polite and considerate at all times. We would recommend this company to anyone needing carpentry, roofing, painting and re-pointing of brickwork.

Mrs Waltier

1 January 2018
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

We are so happy to hear how pleased you are with Paul and James work. They also enjoyed working with you and I have passed on your comments to them. Thanks for taking the time to leave us a review.

Rated 3 out of 5 stars

Rewiring job - it is what it is!

Had a rewiring job carried out in my home recently. On the initial viewing I was advised that the machine which would be used to chase into the walls would collect the dust and the plastering would be smooth (dust collection did not happen, some plastering was smooth in places). My bedroom which I had recently had decorated was used to store their tools as it was empty of furniture and was used as the main room for feeding the cables. Some of the floorboards were lifted and lent against the newly painted walls, permanent marker was used to mark areas where sockets were to be located. Suitcases and bags with clothing were in the room and work commenced without these items being covered with any dust sheets. My new bedroom looked like a building site. I purchased plastic dust sheets and masking tape to try and reduce the dust that was being thrown up in all of the rooms. OK, my home may not be full of high spec fittings and furniture however it is clean. I had been left with having to wipe down and paint over plastering (as I was not going to pay out for painting of the whole house) and hand prints left in most areas. It is what it is! I suppose this type of work is suited to empty buildings rather than a fully furnished home. I was also expecting a professional clean once the project was completed as was indicated in the quote, not sure if a quick vacuum and mop is what is classed as professional!

24 October 2017
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

Dear Mrs Thompson, thank you for the honest review that you have taken time to leave.
I would like to apologise for the machine that we use breaking down and not being able to source one for the works. A rewire is a messy job and dust will always be created even with the chaser being in full working order. We aim to leave the chases ready for decorating and we would have returned if you were unhappy with any of the chases finish.
We would always prefer an empty property to carry out these invasive jobs but we do try our best to work with and around occupants whilst carrying out works to the best of our abilities.
I have already brought your comments up at a team meeting and have taken steps to prevent the issues you raised happening again.
With kind regards
1st Fix Maintenance Services Ltd

Rated 5 out of 5 stars

Really happy with 1stFix

I have just had two further pieces of work completed at the house and have a few more lined up that I shall give to this company,
Originally my Wife found them on trusted trader and asked them to come in and quote for some electrical work and that led to two more pieces of work, all performed to our complete satisfaction. Their attitude is that when the work is complete they give you time to ensure all is working OK and then they bill you so although there have been snags, immediately they were advised, they fixed it all perfectly.
The last pieces of work were to replace the kitchen lights and also install a new Master Electricity Panel for the house and then test the whole house. Arrived on time, grafted all the time and finished having cleaned up after themselves.
Now, having finished this review I need to contact them for two new estimates.

15 September 2017
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

We would like to thank you for taking the time to leave such a long detailed review. We are also very pleased to hear you are happy with the works carried out and how we operate here at 1st fix. Our customers are very important to us and it has been a pleasure working with you and we look forward to working with you in the future.

Rated 5 out of 5 stars

One happy customer.

I have had the great fortunate of contracting 1st Fix to carry out works to my various properties and they have always conducted themselves professionally and completed all works before or within the given timeframe. I would be very happy to recommend 1st Fix for any maintenance job requirement.

8 September 2017
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied customer

I was extremely pleased with the service from survey to completion. Everyone was punctual, reliable, well mannered and gave good advice when needed to resolve any problems. Their main aim was my satisfaction and I was extremely pleased with the outcome. I would recommend 1st Fix to anyone and look forward to using them again as I realise they offer a range of services.

2 September 2017
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

Thank you so much Ms Simmonds for your kind words and for taking the time to leave us a review. We are so pleased to hear you was happy with the service from start to finish. We look forward to hearing from you in the future should you need our services.

Rated 4 out of 5 stars

Great service arrived on time and hung …

Great service arrived on time and hung some pictures and a mirror

29 August 2017
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

We are very pleased to hear you were happy with the service provided. Thank you for taking the time to leave a review we really appreciate it.

Rated 5 out of 5 stars

1st Fix - 1st Rate!

Really impressed with the various tradesmen - decorators, carpenter, plasterer, plumber, electrician.

We originally intended for four rooms to be decorated. These required plastering and skimming walls and ceilings. A good bit of carpentry in one room, plasterboarding etc. Then fully painting the rooms.

The team did such a good job we then had another room done!

They also did a few days "graft" in the garden, clearing weeds, laying paving stones, gravel and slate chipping - and helping resite a small greenhouse.

All the guys were very good at engaging with us as customers - checking that we were happy with work and keeping us up to date with progress etc.

Finally a word about management: They were courteous and helpful. Responded to our requests etc. Different trades always turned up at the appropriate time to keep the project moving forward.

We only came across1st Fix online (Checkatrade) but they are a local company - with good reviews, so we went ahead! Very pleased we did. Will certainly use them again in the future.

25 August 2017
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

Thank you so much Richard for your taking the time to leave such a detailed review. We really appreciate it and it has been an absolute pleasure working with you. Just as you have complimented the guys they have also mentioned how friendly and welcoming you and Mrs Merrett was whilst they was working in your home. Thank you again and should you ever need our services in the future we look forward to hearing from you.

Rated 5 out of 5 stars

A very overdue review for a great company

We have been using 1st Fix for 3 years now for all of our general maintenance and renovation works for our 4 flats in SE London. This includes all electric, plumbing, heating, carpentry and building works. Their work is consistently of an excellent quality.

The office team's coordination and project management is particularly important for us as we live abroad meaning that everything is done over the phone and email. 1st Fix contact our tenants directly to organise access making our lives much much easier. 1st fix have done 2 full renovations for us and come in on budget and timeline both times. They have a lot of experience so always happy to offer advice along the way.

Many large thanks to Laura, Hassan, Jennifer, Paul and the rest of the on site guys. Looking forward to continue working with you guys.

2 May 2017
Unprompted review
1st Fix Maintenance Services Ltd logo

Reply from 1st Fix Maintenance Services Ltd

We would like to say a big thank you for your review and we really appreciate your comments. We are so pleased to hear how happy you are with our service and it has been a pleasure working with you.

We also look forward to working with you in the future.

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