1smokes.ca Reviews 129

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fast delivery and lots of fun little goodies included free. The best deal around when you consider massive processing fees and delivery charges at the other stores being added on at the absolute last... See more

Rated 5 out of 5 stars

tried 2 other sites for native cigarettes, one never fulfilled "free carton" with 10th purchase and the other, while attentive, sent poor quality smokes. 1smokes is definitely my choice from now on... See more

Rated 5 out of 5 stars

This company is excellent to deal with. I've purchased their product various times. Product is shipped soon after purchase and arrives quickly. If you have an issue with your product, they respond qui... See more

Rated 1 out of 5 stars

DO NOT ORDER, ITS A FRAUD! Shipped to the wrong address in completely different province. Order confirmation and shipping confirmation had correct address. Canada Post did investigata... See more

Company details

  1. Tobacco Shop

Written by the company

At 1smokes.ca, we are dedicated to providing smokers across Canada with a diverse range of premium cigarettes. Whether it's Light, Full Flavoured or Menthol, 1Smokes.ca will always cater to the needs of our customers with discreet packaging and swift delivery that you can depend on. 1Smokes.ca offers the best prices in the market in Canada.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

So now my account I've used for a long…

So now my account I've used for a long time is disabled? No reason why, and support won't contact. Just weird

7 April 2026
Unprompted review
1smokes.ca logo

Reply from 1smokes.ca

Hi Sharon,

I’m really sorry for the inconvenience. I looked into your account and there was a technical issue on our side, but it has now been fixed.

I also wanted to mention that we did receive your messages yesterday — two emails and one online inquiry — and we do our best to respond as quickly as possible. In some cases, replies can take up to 24 hours depending on volume.

We’ve also worked with you on your past orders, and you know we’ve always done our best to respond to your emails, questions, and requests.

We truly value you as a customer and appreciate your past support.

If you’re open to it, we’d be grateful if you would consider updating your review now that the issue has been resolved, as reviews do have a big impact on our business.

Thank you,

Derek

Rated 5 out of 5 stars

Happy 2026

reg-320, sale-240...:O
Forreal, cwazy fo'weal..<3<3<3
thnx for the lil'note too...xoxoxo
that candy cane chocolate...mmmmm mmmmm mmmmm

7 January 2026
Unprompted review
Rated 5 out of 5 stars

This company is excellent to deal with

This company is excellent to deal with. I've purchased their product various times. Product is shipped soon after purchase and arrives quickly. If you have an issue with your product, they respond quickly to address/resolve your concerns. They carry great products and add new product frequently. I really appreciate the added treats that are sent - they go the extra mile to show they value their customers!

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy anything of them

Theircigarettes are expired and have a bad smell and flavour, i got putter's full flavour and i just smoked 1 cigarette and i got sore throat and nausea after that ... it was completely different than the otherones
When I wanted to return them they refused , because they know how bad they are ...
Worst experience ever
Untrusted website
Do not buy anything of them 👎👎👎

9 April 2025
Unprompted review
Rated 4 out of 5 stars

Trustworthy

Order came as expected once the postal strike was done. Only reason I wouldn’t give 5 stars is because shipping is a little pricey. Guess a person just has to order more to spread out the shipping. Excellent experience overall!

19 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered on the Oct 11th and received…

I ordered on the Oct 11th and received my package on the 16th right to my door. It was my first order and I was nervous as you never really know if your going to be scammed but I read the reviews and decided to order from 1smokes.ca because they seemed closest and also I like their transactional complete software. I could tell it was secure. I was right both the website and transactional software they use worked really well.

11 October 2024
Unprompted review
Rated 2 out of 5 stars

You sent my order and it's stuck in the…

You sent my order and it's stuck in the mail. So I'm out my order and five hundred dollars

24 November 2024
Unprompted review
1smokes.ca logo

Reply from 1smokes.ca

As much as I do understand your frustration for the delay in your package but I also hope you understand that the Canada Post Union Workers strike is not within our control. If the issue was about the product or the customer service then it would have been more accurate, but your review is brought about the delay caused by Canada Post. If you want to write a review about them and their service then you can do so.

I only ask that you be fair on your review that's all. The Canada Post strike is not an accurate representation of our products and service so I respectfully request that you remove the review or atleast wait until you receive your order when Canada Post resumes operation so you can give a more accurate review about us. We hope that the Canada Post strike comes to a resolution soon so that everyone can receive their packages soon. Thank you for your kind consideration.

Rated 1 out of 5 stars

FRAUD! DO NOT ORDER

DO NOT ORDER, ITS A FRAUD!

Shipped to the wrong address in completely different province.

Order confirmation and shipping confirmation had correct address.

Canada Post did investigatation and said the wrong address was out on the package nothing they could do about and sent me a confirmation.

Emailed 1smoke multiple times asking them to recite issue. Finally got response from the “CEO” Derek Forreal after I said I was going to file a fraud charge with police, saying “I will check into this and will update you today.”

Have yet to hear back from him.

Will wait until and off week the file fraud charges with police.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Love this place

Love this place. Great prices. Great products. They always throw in some free gifts too! Can’t go wrong. Highly recommend.

16 October 2024
Unprompted review

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