After verification my withdrawal is in pending. I haven't received the funds as of yet. I can understand wait times but if it takes too long my review will go down. I will update to positive when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a bet on a player to score a header at 17/1. Only had £10 on it so not talking mega money. Player scored a header and I thought great I've won. However the bet was settled as a loss. Contacted... See more
Company replied
I have played this site before and had no issues with withdrawals, however I have had a real problem this time around. I have a fully verified account but my first withdrawal attempt was rejecte... See more
Company replied
So much problems to withdraw my money keeps rejecting,since you appoint my VIp manager everything is gone worst
Company replied
Company details
Written by the company
1Red Casino is an online casino that offers players the chance to enjoy their favourite games, including slots, table games, crypto games and more. The casino is home to a large portfolio of software providers, to cater to all players. These providers include well-known names such as Relax Gaming, NetEnt, Nolimit City, Quickspin, Pragmatic Play and more. The casino is primarily available in English and can be enjoyed across most web and mobile platforms, including the latest smartphones and tablets. The casino is also fully licensed and regulated by the Government of Curacao.
Contact info
Curaçao
- 1red.com
3.4
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1Red Casino
Dear Ryan hey,
Thank you for leaving your feedback. Even brief impressions help us understand how players interact with the platform. We appreciate you taking the time to share your thoughts and be part of the conversation.
If you ever decide to share more about your experience or need assistance, our team will be glad to help.
Best regards,
1Red Casino Team
The verification process to approve…
The verification process to approve withdrawals is flawed because they want you to provide a screenshot or photo proving you made the deposit to them on the date that you did,,, but if it's still pending in your bank account the date will not match, making it impossible to withdraw
26 December 2025
Unprompted review
Reply from 1Red Casino
Dear Russ Blakeley,
We appreciate you taking the time to share your experience. We would like to look into the details of your situation from our side to better understand what happened. However, without the account information, we are unable to investigate this further.
Please contact us via email using the address registered with your account so our team can verify your details and provide proper assistance. Once we have this information, we will do our best to help resolve the issue.
Thank you for your understanding.
Best regards,
1Red Casino Team
I have played this site before and had…
I have played this site before and had no issues with withdrawals, however I have had a real problem this time around. I have a fully verified account but my first withdrawal attempt was rejected and was told I needed to change withdrawal method, I did so and since then have been stuck on a processing withdrawal of £509 for 18 days. Same messages everyday about an overly busy finance team, I don’t have much hope of seeing this money I hope for a real reply from 1 Red soon until then I will continue to update on here 12/28/25
Update : Still nothing so far today, still pending, same responses to my emails can’t find any other contacts besides the VIP team.
29//12/25 - withdrawal still not accepted and on pending no further help with my withdrawal or any update, still no reply to my review either.
Update: I have received the full amount of my withdrawal!
28 December 2025
Unprompted review
Reply from 1Red Casino
Dear Alf,
Thank you for taking the time to share your experience. We understand how frustrating delays can be and appreciate your patience. Please note that the timing of withdrawals can be influenced by the chosen payment method, as well as the review process conducted by our finance team in real-time queues and AML verification procedures.
We are glad to see that your withdrawal has now been completed. However, if you ever experience prolonged delays in the future or simply want to check the current status of your withdrawal, please don’t hesitate to reach out directly to our support team via live chat or email. They will be happy to provide guidance and updates at any stage.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Artur Kedziora,
Thank you for your feedback. We’re delighted to hear that our service met your expectations. Providing attentive and reliable support is a key focus for us, and it’s encouraging to know that our efforts have been recognized.
Your kind words motivate our team to continue delivering smooth and efficient assistance, ensuring every interaction is positive. We look forward to supporting you in all your future gaming experiences.
Best regards,
1Red Casino Team
Hello from Holland
Hello, when I started playing by 1Red, I was a little bit sceptical, based on nothing by the way just feelings.
But right from the start I had questions and needed help, off corse I am from Holland . Then came Elizabeth my VIP manager, and with a big smile and verry polite, she took al my problems away so now I can happyly play.
8 December 2025
Unprompted review
Reply from 1Red Casino
Dear Ron,
Thank you for sharing your experience. We are delighted to hear that Elizabeth, your VIP manager, was able to assist you so effectively and make your start smooth and enjoyable. It’s always our goal to ensure that every player feels supported and confident, no matter where they are from.
Your kind words truly highlight the dedication of our team to provide attentive and friendly service, and we’re thrilled that your concerns were resolved quickly. We look forward to seeing you enjoy many more positive gaming sessions!
Best regards,
1Red Casino Team
UPDATE ON SITUATION
UPDATE ON SITUATION
so after 16 days of waiting for my withdraeal i got email back saying sorry ur withdrwal was canceled , and my stupid VIP helper said im sorry we havning technical issues u need to withdrae with dif method ( bare in mind i done it with all normal methods and only BITcoin method left and i do not have it .
SO WHAT THEY DO IS TAKING IT SOOOOOO LONG SO U SAY screw THIS AND BLOW THE MONEY BACK INTO GAME WHICH WHAT IV DONE AND WILL NEVER DEPOSIT AGAIN AND ILL MAKE SURR EVERY NOW AND THEN I WARN OTHERS TO STAY AWAY FROM THIS SITE, THEY VIP REPRESENTATIVES ARE AI OR BOT . TALK TO THEM FOR FEW DAYS ULL RELISE WHAT I MEAN
ABSOLUTELY SCAMMERS STAY AWAY FROM 1RED FOR YOUR OWN SAKE. THEY WILL TAKE UR MONEY NO MATTET U WIN OR LOOSE
26 December 2025
Unprompted review
Reply from 1Red Casino
Dear Ashot Mikaelyan,
We’re sorry to read about your frustration and the experience you described. When a withdrawal is requested, several factors can influence how long it takes to complete. These include the payment option selected, internal reviews carried out by the responsible team in a real-time processing queue, and mandatory AML checks that must be completed before funds can be released.
If the waiting period feels excessive or if you simply want clarity on where your request currently stands, we encourage you to reach out directly to our support team via live chat or email. This allows us to review the status of your request and provide up-to-date information specific to your case.
Thank you for taking the time to share your feedback.
Best regards,
1Red Casino Team
Withdrawals take nearly a month
UPDATE; 29/12/25 - money received so I have update the stars to 2. I can’t/wont give more than that due to the stress they caused and the length of time this took to be sorted. My advice to people would still be to avoid.
UPDATE; 29/12/25 my cash out has been approved. Waiting for it to appear in my bank. Will update when/if it does
I’d give no stars if possible.
Been waiting on a withdrawal since 6th December. Fully verified and have been advised no issues with that. Then a few days ago my withdrawal was cancelled due to what they called “a technical error” with no fault on my side. They advised me to put the withdrawal straight back in which I did. I’m still waiting for my money.
Live chat answer quickly as do email support but it’s only to give you the same generic response each time. Sometimes they say it’s due to a high workload then they say it’s extra security checks (despite stating that all my verification is fine etc).
They insist they are not a scam site but I’m yet to see a penny.
I’ve noticed that they only ever seem to reply to positive reviews also and the negative ones that they reply to follow the same generic response you get from customer support online.
Basically they steal your money and I don’t think they have any intention of ever paying it.
26 December 2025
Unprompted review
Reply from 1Red Casino
Dear carly scargill,
We can confirm that your withdrawal has been successfully approved from our side. We understand that the time it took for the funds to reach you has been frustrating, and we sincerely apologize for the inconvenience caused. Delays can occur due to the verification processes, internal department checks, and AML procedures that are in place to ensure security for all transactions.
While we cannot influence the speed at which banks or payment providers process transfers, we are glad to see that your request has been cleared on our end.
Thank you for your patience throughout this process.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Luke Coates,
Thank you for sharing your thoughts with us. We are thrilled to hear that you had a positive experience with our customer service team. Ensuring our players receive timely and helpful support is one of our top priorities, and your feedback reinforces our commitment to providing excellent service.
We look forward to continuing to assist you whenever you need, and we hope your future experiences with us are just as smooth and enjoyable.
Best regards,
1Red Casino Team
This experience was great
26 December 2025
Unprompted review
Reply from 1Red Casino
Dear Shaun Thomson,
Thank you for taking the time to share your feedback. We are delighted to hear that you had a great experience with us. Our team always strives to provide a smooth and enjoyable gaming environment, and it is wonderful to know that our efforts have contributed to a positive experience for you.
We look forward to welcoming you back and hope your future sessions are just as enjoyable.
Best regards,
1Red Casino Team
I have now been waiting 17 days for my…
UPDATE 2:
To the below response, no your live chat/support team can never provide an update on the status. They only give automated responses and say the finance team are working on the withdrawal and that they cannot provide information on this. My withdrawal for £25 was processed in 2 days. The one I am currently waiting on for significantly more has now been pending for three weeks😂. There are no verifications that are being processed, they are just simply not paying me.
UPDATE:
Still waiting on my money, 15 days later…
I have now been waiting 13 days for my withdrawal have seen other reviews saying they are an illegitimate company and will not pay you. I would avoid using them, especially in the UK, from my experience.
13 December 2025
Unprompted review
Reply from 1Red Casino
Dear Liam Paterson,
Thank you for taking the time to share your concerns. We understand how frustrating it can be to wait for a withdrawal longer than expected. Please note that withdrawal timelines depend on the selected payment method, as well as the review process carried out by the relevant department in a live queue. In addition, AML verification checks are required to ensure that all transactions are processed securely and in line with regulations.
If you are still experiencing a prolonged delay or would like to receive an update on the current status of your withdrawal, we encourage you to contact our support team via live chat or email. Our team will be glad to assist you and provide the most accurate information available.
We appreciate your patience and thank you for your understanding while these procedures are completed.
Best regards,
1Red Casino Team
Very good site
23 December 2025
Unprompted review
Reply from 1Red Casino
Dear Jordan,
Thank you for your kind words. We are delighted to hear that your experience with our platform has been positive. Providing a seamless, enjoyable, and reliable environment for our players is something we take great pride in, and your feedback reassures us that our efforts are appreciated.
We are committed to continuously enhancing the gaming experience, from smooth functionality to engaging features, so every visit feels rewarding. Your support motivates us to maintain high standards and keep improving.
Best regards,
1Red Casino Team
Delay with deposits about 3h minimum
Delay with deposits about 3h minimum. I get games connection problems. Waste ( update after 10 days...still not get my deposit of 30£) don't ever play on this
23 December 2025
Unprompted review
Reply from 1Red Casino
Dear Johnnyyy,
Thank you for your feedback. In our casino, deposits are usually processed instantly. However, there are occasional delays that may occur due to the payment method used, which are unfortunately beyond our control.
Regarding the issues you mentioned with game connections, as well as any ongoing deposit delays, we encourage you to contact our support team directly via live chat or email. Our team will be happy to assist you and help resolve these matters as quickly as possible.
Best regards,
1Red Casino Team
Absolutely terrible service withdrawal…
Absolutely terrible service withdrawal money 6days ago still not received anything just a load of lies via various text emails etc just keep saying the same thing terrible service
17 December 2025
Unprompted review
Reply from 1Red Casino
Dear Peter Mcavoy,
Thank you for sharing your feedback. We would like to clarify that all AML and withdrawal verifications are processed carefully to ensure security and compliance. The time it takes to complete a withdrawal can be influenced by the payment method you selected as well as the review process carried out by the relevant department, which operates in a live queue system.
However, if you are still experiencing delays with your withdrawal or simply wish to check the current status, please do not hesitate to reach out to our support team via live chat or email. We are here to assist you and ensure that your request is handled as efficiently as possible.
Best regards,
1Red Casino Team
Wonderful casino
23 December 2025
Unprompted review
Reply from 1Red Casino
Dear David Taylor,
Thank you for sharing your thoughts with us. We are thrilled to hear that your experience with the casino has been wonderful. Creating a platform that is both enjoyable and reliable is at the heart of what we do, and feedback like yours assures us that we are moving in the right direction.
Our team continually works on enhancing game variety, improving performance, and providing attentive support, so that every session feels smooth and engaging. It’s always rewarding to know that players notice and appreciate these efforts.
We truly value your support and look forward to offering you even more exciting experiences in the future.
Best regards,
1Red Casino Team
Great app and very good customer…
Great app and very good customer service. Enjoy playing in this app.
22 December 2025
Unprompted review
Reply from 1Red Casino
Dear aboud noah20011e,
Thank you for taking the time to share your experience. We truly appreciate your positive feedback and are pleased to know that the application meets your expectations and provides a smooth, enjoyable environment.
Our team places strong emphasis on maintaining reliable operations and responsive support, so it is encouraging to see that these efforts are being recognized. We continuously work on improving performance, stability, and overall usability to ensure players feel confident and comfortable while using the platform.
Best regards,
1Red Casino Team
Very fast response and Joshua very…
Very fast response and Joshua very helpful and quickly responded and helped with this process thank you a+++
22 December 2025
Unprompted review
Reply from 1Red Casino
Dear James,
Thank you for sharing such positive feedback with us. It’s great to hear that your interaction with our support team was smooth and efficient, especially when timely assistance really matters.
We place a strong focus on making sure every request is handled with care and clarity, and it’s encouraging to know that Joshua’s responsiveness and dedication made a real difference during your experience. Feedback like yours helps confirm that our approach to player support is heading in the right direction.
We truly appreciate you taking the time to let us know how things went and look forward to continuing to provide the same level of service whenever you need assistance.
Best regards,
1Red Casino Team
Can’t get any of my bonus
22 December 2025
Unprompted review
Reply from 1Red Casino
Dear customer,
Thank you for bringing this to our attention. We would like to review the details of your situation from our side to better understand why the bonus has not been applied.
However, without information linked to your account, we are unable to investigate this fully. We kindly ask that you contact us via email using the address registered to your account. This will allow our team to securely verify your details and assist you in resolving the issue.
We appreciate your cooperation and look forward to helping you.
Best regards,
1Red Casino Team
Amazing love it
18 December 2025
Unprompted review
Reply from 1Red Casino
Dear Jano,
Thank you for sharing such enthusiastic feedback. It is always rewarding for us to see that the overall experience has left a strong positive impression and brought genuine enjoyment. Knowing that the platform delivers the kind of atmosphere and functionality players are looking for truly motivates our team.
We will continue focusing on stability, variety, and smooth performance so that every visit feels just as satisfying as the first one. Your review is sincerely appreciated and taken as encouragement to keep raising the bar.
Best regards,
1Red Casino Team
5th December waiting game
Just wanted to update on my withdrawal i recieved it today i have added 2 stars but took 1 off for the length of time for the withdrawal and 1 off for the lack of information from live chat cause there no help at all Just an update. 3 weeks to the day today and still pending and still the same response in a que etc doing the checks . My star has dropped still not recieved my withdrawal from the 5th December live chat is not the best it's pretty much auto response same message everytime your in a que you will get your funds after the checks are complete over 2 weeks I'm not confident in this
5 December 2025
Unprompted review
Reply from 1Red Casino
Dear Vicky,
Thank you for sharing your experience and for your patience while your request is being processed. We understand that extended waiting times can be concerning, and we want to clarify that withdrawals are subject to mandatory internal verification procedures, including AML and security checks required by regulations.
These reviews are in place to protect both players and transactions, and in some cases they may take longer than expected, especially when additional validation is required or when there is a high volume of requests. Please be assured that your withdrawal is still under review and has not been dismissed or forgotten.
As soon as all checks are completed, the process will move forward accordingly. Should any additional information be required from your side, our team will contact you directly. We appreciate your understanding and thank you for allowing the necessary procedures to be completed.
Best regards,
1Red Casino Team
Reply from 1Red Casino
Dear Paddy joe,
Thank you for sharing your review and for taking a moment to express your overall impression. We value your feedback and the trust reflected in it.
It is encouraging to know that your experience has been positive. Feedback like yours supports our continued focus on quality and operational efficiency across all areas of service.
Thank you once again for your review. We look forward to continuing to provide a professional and reliable experience.
Best regards,
1Red Casino Team
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