1Gas Reviews 

A gas leak was detected outside my house, me and my wife were away, Cadent engineers managed to contact me after asking a neighbour, as they had to gain access to my house while I was away, the work has gone on longer than they thought, it’s now leading to digging up an old pipe in my garden, they have kept me informed throughout, compensated me as they switch off the gas they are repeatedl Checking and staying vigilant, I feel safe and have been extremely impressed by their professionalism and courtesy and whilst the issue isn’t resolved yet they appear to be doing everything they can- happy customer in DN9 North Lincs

Very helpful advice re disconnecting gas. Thks you

Wish I'd of gone directly with northern gas. These clowns took 2.300 of my money upfront and found myself doing all the chasing up myself. Asked for a refund as stated in a email that I was entitled to a full refund if I wasn't happy after the survey. Was told this would be in my bank after 10 working days. Guess what no refund after ten working days so my bank are chasing it up and will charge then accordingly. Update i have just received confirmation of the refund on the 23rd of feb when a previous email dated 13th of feb states the refund will be processed today so they lie to customers also. What a horrible company to deal with. 😔

Dan was amazing and very professional got us booked in so quick, the engineer Luke was equally helpful and really efficient what a team👏👏👏

When I had to move my gas meter, I reached out to 1Gas. Dan and Olivia delivered exceptional customer support from start to finish. I highly endorse 1Gas for any gas-related services.

Really helpful customer service. I had my GT1 done within 5 days of contacting them!

I needed to relocate my gas meter and contacted 1Gas. Dan and Olivia provided first class customer service during the entire process. I will recommend 1Gas for any gas related work

1Gas arrived when they said they would, it all went very smoothly, they did everything, fitted the new box outside and then reconnected the meter. It was all completed within one day.
The following day they came back and filled the hole and the next day reinstated the concrete and even matched the pattern. It was all done to a very high standard, by polite and friendly workmen and was very reasonable. I would definitely recommend them.

I recently contacted 1Gas to enquire about a new gas connection and received a reply from Olivia. I had a number of questions for Olivia who answered them thoroughly and in a very timely manner.

Whilst I am not planning to proceed with a connection at the present time, should that time arise I would absolutely return to 1Gas to initiate proceedings based on my recent experience.

Many thanks for your help Olivia!

Olivia was a great help with a frustrating problem that was proving difficult to resolve. Thanks Olivia!

Very efficient and arrived promptly highly recommended

Excellent service, very trusred company. They do what they agreed. No over charging, no hassel.

Excellent service from the assessment from Phil the surveyor, who was thorough and professional. I am so relieved to enable the gas meter to be moved to ASAP .

From beginning to end the experience has been tremendous. From Olivia at the office to the men who prepared the ground to the gas connection engineers, it could not have been better.

Absolutely brilliant service from begging to end. Great communication from day 1, Max and his team turned up at 9am was so helpful and friendly. The guys turned up the next morning to fill in all the trenches and were equally as great! Highly recommend!

Having been given BS by EDF Energy for several weeks, I contacted 1Gas and the job was done within 7 days. Dan was helpful and communicative.

o not use this company.

They charged me £60 to have a GT1 test carried out on my existing gas supply and told me it would be done within 20 days.

I waited 30 days, and nothing happened, so I contacted them again, and eventually managed to get my money back.

I then contacted a company called Cadent (Previously known as Centrica) and they had someone out to me within a week, at no cost.

Trust Pilot are allowing this 1Gas Connections to use the name and reviews of a company who previously traded with an almost identical name, that disolved on the 2nd March 2019.

Only about 20 out of the 629 reviews are for the reincarnation of 1Gas Connections, with the remainder being for the defunct company. SO BEWARE.

I was very impressed by the workmanship. It all went like a well oiled machine with each team following on as the previous one finished. No mess either. I would gladly recommend you to others. thank you

The best company to go to if you want to install a gas meter. I tried British Gas, EDG, EON, Scottish Power, Gaz Prom none were able to help me their install wait time was 8 weeks also the price was much much more. XL Energy installed my meter within 2 days. I would highly recommend XL energy very pleased with the level of service and professionalism. Speak to Dan his very experienced and knowledgeable.

Job was done on time. Excellent customer service, good communication. Recommend.