1Bet Reviews 2,513

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payment withdrawals, often experiencing long delays and pending statuses for days or even weeks. People also faced difficulties with customer service, describing it as unhelpful, unresponsive, and providing generic answers that did not resolve their problems. Reviewers frequently mentioned problems with the website and the withdrawal process, including unexpected requests for additional documentation and accounts being blocked without clear reasons. The refund process was also a major point of dissatisfaction, with many struggling to get their money back or even close their accounts. Conversely, a small portion of people felt satisfied with the platform's professional nature, reliable features, and excellent odds. Some reviewers also highlighted positive experiences with customer support, noting that agents were helpful and responsive, especially for VIP members.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant issues with withdrawals... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing extreme disappointment and... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Refund

Customers had negative experiences with refund, primarily due to prolonged withdrawal processing times. Many... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting that they have not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had trouble withdrawing money, been user for over year and a half now havent had issues withdrawing smaller amounts up to 1k, recently i withdrew 5k, got cancelled after 2 days saying i need to... See more

Company replied

Rated 1 out of 5 stars

I make a deposit using my Neteller wallet via Crypto coin Etherium send to 1bet address given at the game apps. I deposit for $22 on Tuesday 2/12/2025 but till now the payment that I make still not in... See more

Company replied

Rated 1 out of 5 stars

Once again they have scammed me . Avoid avoid avoid better sites out there like Midnite! No cash back given in weeks when I have lost thousands say my winnings were more and it’s not possible... See more

Company replied

Rated 1 out of 5 stars

So I have used this platform for two years username : becca2403 Transaction : #101288135510040329 No problem taking thousands from me however the first time I tried to withdraw (yesterday) all... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Gambling House
  5. Gambling Service

Written by the company

We provide online sports betting across a wide range of popular sports, leagues, and live events. Our platform is designed to offer a simple, secure, and user-friendly experience with competitive odds, live betting features, reliable performance, and easy access on both mobile and desktop for players worldwide.


Contact info

1.9

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid. Scam site.

This is 100% a scam Website/Bookmakers. It is impossible to withdraw.

3 May 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Michael,

1bet Casino is a licensed online casino, operated by a regulated company (Bellona NV). Everything being done with and on the website is regulated and in correlation with the law.

If you believe there is an issue with your withdrawal/s, please provide your 1Bet details (username and/or email address) and we will check.

Best Regards,
1Bet Team

Rated 1 out of 5 stars

Restricted account, impossible to reach necessary rollover

So my account is restricted (despite me being barely profitable), I can only place bets that do not exceed 2 euros, but I have not met their 5x rollover (I am nowhere near close), so I can't even withdraw the money.
When asked about resolving the issue, I was told the limits were permanent and was advised to do Casino and Virtual Sports - which is even less favorable for the customers than regular sports betting - essentially forcing me to shift from betting to those BS and lose all my money there.
I am still hopeful in resolving the matter, for a start it would be great if I could get a response from them here.

1 May 2024
Unprompted review
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Reply from 1Bet

Dear Mate,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
1Bet Team

Rated 1 out of 5 stars

6 days and counting waiting on my withdrawal

So now that I have met all their roll over requirements (5x your deposit amount for those wondering!!) I'm waiting on a withdrawal that is still pending since the 26th April!!!!

I've chatted the chat every couple of hours to just receive a pasted in message.

Unbelievably bad

1 May 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Best Regards,
1bet team

Rated 1 out of 5 stars

AVOID AT ANY COST!!

AVOID AT ANY COST!!! not worth your time or energy. the worst service you can encounter in the industry. I am holding account there for almost a year now and in recent months i slowed down my activity there to almost zero but it's to let people know what's going on there. i will be specific with few incidents that will reflect my experience:

1. Deposit and withdrawals fees: normaly you deposit 100EUR (if thats you currency) with your c.c aor via bank transfer you'll be charged with 100EUR right? NO with 1BET you will be charged 106-108EUR. why? they are not charging you directly but via a 3rd party that takes commision. who pays the commision? ofcourse they lay it on the clients (without saying a word upfront). same goes for cashing out, you withdraw 1000EUR you will get like 920-930EUR in your bank. their 3rd party commission. so look at it this way: you deposit 100 bet on 1.9 odds bet, win, and withdraw your winnings, that's the real math: you paid 108 (inc. commission) and got back in hand around 175 so you actually bet on 1.62 odds!!! while other bookies may offer you 1.83 odds on the bet but they will cover all those commissions. do your math. wait...so i approached my VIP account manager which offered to give me back my deposit fees in a form of a freebet (6% as it was when i opened the account) and i accepted. Then i found out after months that they increased the fees, he knew and didn't say a word for months. when i found out he offered to give me 9% in cash to the account, i agreed but when the monthly time came to give it to me (and it was around 1000EUR on a heavy winning month) he told me oh sorry we decided you are not a VIP player any more so what i promised no longer valid. got it all on whatsapp. at that point i stopped playing basically.

2. one more incident just because someone here already mentioned something like that. I once had an issue with a live bet: i placed a bet (quarter o/u points basketball) live. it was the 1st quarter. the bet was over 42/5 points. the quarter ended with 43 and I WAS PAID immediately. then around 20 min later all the sudden the money was taken from the account. someone changed the bet to a 2ndQ bet!!! it took days and at the end they paid but just so you know the guy here talking about betting on his account...well I wouldn't dismiss him all together.

3. Its the worst service you will get. they payout, but its always a hustle. you'll never get a straight answer, only avoiding answers (asap, we expedite and what ever. never a straight answer). for example: lets say i am asking for a withdrawal, it takes them 48 hours to click a button and pay (so that hopefully you will cancel the withdrawal request) but then after the 48 hours all the sudden you will get a mail asking for docs. you'll send it and wait another 48 hours for them to approve the docs looking for any stupid thing to reject them and then when its finally ok wait another 48 to get paid. It's all done so you'll cancel the withdrawal and lose. if you are strongminded, you'll get your money. even now as i write this they are doing it to me (made a small win from a bonus they gave me cause i stopped depositing as i said)

IT'S JUST NOT WORTH IT.
we are in a competitive market and you will find a fair company that treat you and your money with respect. as i have shown (to those who had the energy to read) their odds are realistically not good and the service is the worst. take that in mind weather you consider opening an account or have one.

26 April 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

Regarding the point you have made in your review. The fees you have mentioned are described in the Casino’s Terms and Conditions, upon your registration you are presented with the said T&C, it is every player’s responsibility to read and familiarize themselves with the rules of the Casino.

In terms of the second point, we would like to ask you to provide your 1Bet username, so we can further check what the issue was.

Finally, please understand that providing the necessary documents upon your withdrawal is an important process, both for the player and the Casino.

Regards,
1Bet Team

Rated 1 out of 5 stars

THEY STOLE MY MONEY!

THEY STOLE MY MONEY!
I was restricted weeks ago from playing with higher stakes (my maximum stakes for my favourite sport, table tennis was around 10 EUR). SO i decided to withdraw my total balance. While they were keeps asking for further documents to verify me (which they already did before before my first withdrawal), THEY HACKED MY ACCOUNT AND LOSE ALL MY BALANCE!!! AND THEY HAD THE AUDACITY TO TELL ME THAT KEEPING MY ACCOUNT SAFE IS MY RESPONSIBILITY. HOW COULD ANYONE HACK IN TO MY ACCOUNT AND LOSE MY MONEY IF MY MONEY WAS RESTRICTED TO 10 EUR/BET, HUH? THEY MADE 6 HUGE BETS, AROUND 500 EUROS EACH, AND LOST IT ALL IN 10 MINUTES. BIGGEST THIEFS I HAVE EVER SEEN. I WONT LET THIS GO, THEY WILL SURELY HEAR FROM MY LEGAL TEAM.

5 April 2024
Unprompted review
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Reply from 1Bet

Dear Sandor,

We are sorry for the unpleasant experience that you have had. We would like to ask you to provide your 1bet details – username and/or email, so we can investigate what happened with your account.

Regards,
1Bet Team

Rated 1 out of 5 stars

I made a deposit via crypto but…

I made a deposit via crypto but apparently I was short a dollar on the amount I had indicated I want to deposit, instead the site just accept the amount they decided to refund the funds , now the funds are deducted from my binance account as successful withdrawn to the address I had on the 1bet site but 1bet never sent back the refund since I was short, now am left in between with no funds in both accounts, binance address was successfully withdrawan but 1bet side refused the deposit since I was short 1 dollar, they said they'd refund but it has been hours and the support chat isn't helping at all.. I rather lose my money betting at least then I am to blame. They should just deposit the funds that I had sent , I have all the evidence and the address I made the deposit.

8 April 2024
Unprompted review
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Reply from 1Bet

Dear Dante,

We are sorry to hear that you are experiencing problems with your account. We would like to ask you to provide your 1bet account details – username or email address, so we can check what the issue is.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Give me my money!!!

7 April 2024
Unprompted review
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Reply from 1Bet

Dear Hrvoje,

If you believe there is an issue with your account, please provide your 1Bet account details – username or email address, so we can check what the issue could be.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

If only I had read some reviews before…

If only I had read some reviews before joining this service. An absolute joke of a company. Have been betting for years, the ONLY BETTING SITE EVER to KEEP MY WINNING BETS. They are a disgrace. Should be banned immediately.

13 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Nayef,

We would be happy to help you with any issues you have experienced. We would like to ask you to explain what the issue is and to provide your username and/or email.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Absolute scam artists avoid at all costs

Absolute scam artists avoid at all costs

28 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Alex,

1bet Casino is a licensed online casino, operated by a regulated company, with very strict procedures. Everything that is being done is with and on the website is regulated and in correlation with the law.

If you believe there is an issue with your account, please do explain what it is and provide your 1bet username, we would be happy to check.

Best Regards,
The 1Bet Team

Rated 3 out of 5 stars

Just a couple of words about dealing…

Just a couple of words about dealing with 1bet over the last couple of weeks I set my account up during Cheltenham for some sign up offers and had no problems I proceeded to use the account and placed some bets on football horses and then made use of the casino where I had some luck . When I withdrew the money from the account I had to go through a standard verification process which went okay not as quick and convenient as other bookmakers but went okay the withdrawal was the most annoying part as it took about 5 days to receive my funds which I did in full , I’ve seen some reviews on here calling them crooks and scammers which definitely isn’t the case but not sure how much I’ll be using the account in the future based solely on how long it takes to receive funds .

26 March 2024
Unprompted review
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Reply from 1Bet

Hi Gamer Man,

Thank you for the honest review. Your comments are noted, and we will be happy if you continue to play at 1Bet Casino.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Scammed

I win 20K I am scammed They kept telling me that I had to transfer money and I did that until I suddenly gave all my 5000 euro’s and now I have 0 euros and still not my winnings if they are real they will only give my 5000 euros back and I don't want that profit Contact me and I will show you everything

21 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Jesper,

From your review it is not clear what exactly the issue is. We would be happy to assist, but first we would like to ask you to provide your 1bet username, so we can understand what exactly the issue is.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Two weeks ago I registered on the 1Bet…

Two weeks ago I registered on the 1Bet website. I received the maximum deposit bonus of 40,000 HUF. Their first trick is that you have to wager this 12 times to withdraw the money, but only bets with odds over 1.8 are accepted, and only half of the maximum bonus is credited in the campaign credit. This happened, from the 140,000 HUF increased with the bonus, I made 680,000 HUF. After the campaign ended, it dropped back to 200,000 HUF, because it is in the rules that the maximum refundable amount from the deposit bonus is 200,000 HUF. I wasn't happy. A week later, there was already 1,490,000 HUF in my balance, which I wanted to withdraw by bank transfer. Here's where the next weird thing started. They asked for my bank statement, a utility bill to confirm my address, a picture of my bank card, and then a picture of myself with my ID card. I sent them, and 2 days later they rejected my withdrawal without any response email. Only 100,000 HUF was returned to my balance. I'm at a loss as to who to turn to in such a situation, please help. And take my opinion very seriously. THEY WILL SCAM YOU.

I am still waiting for my payout and my rightfully earned winnings. My username is Botka1.

Update, They are referring to sports bonus manipulation, which is completely absurd, as I only placed bets on live and future events' victories.I did not violate any of the regulations outlined in their policy.

I just bet simply home and away sets

Again an update, here is again a rule. After this recived 100.000 Ft on my balance, i can initiate a withdrawal once i meet the rollover requirement. The rollover requirment is i have to play my deposit 5x. :D:DD:D SO i have to bet 500.000 again :D
GOOD LUCK

21 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Dear Botond,

Meeting the 12x rollover, with bets with odds over 1.8 is part of the Casino’s Bonus Terms & Conditions. These T&C are easily accessible, and it is your responsibility to familiarize yourself with them. In addition, this has already been explained to you.

In regard to bonus manipulation, yes you were detected manipulating the bonus (changing your betting patterns, which is against the T&C). This has been explained to you on several occasions.

If you have other questions, we would be happy to assist.

Kind Regards,
The 1Bet Team

Rated 1 out of 5 stars

1Bet stole my winnings.

I signed up for 1Bet and deposited 150 euro to receive 100% starting bonus, i.e. 300 euro on my account.
I placed a few bets and had made quite a big profit which is when I noticed my rollover status to withdraw my money didn't move at the pace I expected based on the bets. So after reading the T&C I understood that only 75 euro per bet counts towards the rollover status. After eventually reaching the rollover status I had made quite a large profit, which due to the T&C was limited to 750 euro (all fine, as it was in the T&C). When trying to withdraw the money, they kept asking for KYC information even though I had already provided everything the needed. Then no more email reply came and I logged into my account to see that they had taken the 750 euro I had earned, claming bonus manipulation. How that is possible, I don't know. I don't know how to approach the situation.

18 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hello,

We are sorry to hear that you are not satisfied with 1Bet Casino, but in order to carry out an additional check on your case, we would like to ask you to provide your 1bet account details – username or email address.

We look forward to hearing from you soon.

Sincerely yours,
The 1Bet team

Rated 1 out of 5 stars

AVOID AVOID AVOID easily the worst…

AVOID AVOID AVOID easily the worst gambling site Ive ever been on.for a start you have too roll over your first deposit ×5 before you can withdraw money.then it took 3 weeks after numerous emails too different departments which they do not reply to,too eventually get my winnings.SCAMMERS

14 March 2024
Unprompted review
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Reply from 1Bet

Hello,

We would like to ask you to provide your 1bet details - username or email, so we can check the issue with your delayed withdrawal.

In regards to the rollover, it is part of the Casino Terms and Conditions, which are easily accessible for all users.

Kind Regards,
1Bet Team

Rated 1 out of 5 stars

Stay away from this site

I would not recommend this site to anyone. If I could give 0 star I would. Made a withdrawal on Wednesday and had to get in touch with the live chat twice on Friday to see why my withdrawal was not processed. On the second occasion I told them that I would like to cancel my account but was told if I do that my withdrawal would be cancelled and sent back to my account basically leaving me with no access to my funds. I then emailed today to query whey the withdrawal is now processing since Friday afternoon and have still had no response. It’s a big fat NO for me

8 March 2024
Unprompted review
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Reply from 1Bet

Hi,

We are sorry to hear that you are experiencing problems with your account and withdrawal. We would like to ask you to provide your 1bet account details – username or email address, so we can check what the issue is.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Winnings removed from balance on account

I was lucky enough to have a big win with 1bet, completed verification which was difficult but not impossible, Withdrawals started slowly but were landing in my bank account, I had one withdrawal refused and one withdrawal cancelled and then noticed balance of winnings was removed from balance?
I emailed support and payment section in 1Bet and still awaiting response?
Username is Steveod1234

8 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi Stephen,

We are sorry to hear that you are experiencing problems with your account. We would like to ask you to provide your 1bet account details – username or email address, so we can check what the issue is.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

Can't withdraw money

It's not possible to withdraw money , customer service are the same people ,just tell you the same thing all the time ,do not install this app,do not put any money to that app

6 March 2024
Unprompted review
1Bet logo

Reply from 1Bet

Hi,

We are sorry to hear that you are experiencing problems with your account. We would like to ask you to provide your 1bet account details – username or email address, so we can check what the issue is.

We are looking forward to hearing back from you soon.

Best Regards,
The 1Bet Team

Rated 1 out of 5 stars

AVOID AVOID AVOID

The deposit was made , soon after it all went downhill, the "bonus" is not a bonus at all but a trap , you need to bet 12x times ur lodgement to get the so called "bonus " that's €1200 if u lodge the €100 . If you chose to leave the bonus which I did after I was told to by "Gemma* , my bonus was at €300+ when I asked to leave the site and withdraw my money , All winnings are NOT returned as cash winnings , it goes into the so called BONUS . When I left the offer/bonus all that bonus money disappeared gone never to been seen again, even tho all bets were placed with my cash fund and not bonus or free bets , so this should of been returned as cash, but no 1bet don't work that way , not at all . So I have requested my money which is left in the account be returned , as i have asked numerous times now in email and in online chat , no answers no satisfaction. The money did leave my account but has returned back into the account again (on a hope I gamble it away I reckon ) why this has happen I don't know . No replies to emails. The chat can not help you as the people who look after the money side of it (wearing balaclavas I would say ) are a totally different department altogether apparently(more alarm bells ) , this is nothing other than Shambolic, how in the name of god are these people able to trade and get away with it. I now have seen after looking on trustpilot that there are 100s if not 1000s of similar complaints. I live in hope of my money been returned but that hope dwindles with every unanswered email .

2 March 2024
Unprompted review
Rated 1 out of 5 stars

Experienced gambler says No!

Im a sports gambler with over 25 years experience. My funds have not been withheld and no issue with KYC etc. The 1 star represents the game selection (positive). Everything started well but began to see limitations in wagering and poor comparative odds against the competition, recent frequent deposit and withdrawal delays/issues. So much potential but I won't be back. This isn't a scam, just a very poorly run gambling company. Everyone free to make their own decisions but my advice is stick to the recognised brands

29 February 2024
Unprompted review

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